Downloads for General Management
The Australian Customer Experience Professionals Association (ACXPA) provides a range of resources for contact centre managers, CX Managers etc to help them deliver efficient and effective customer experiences.
The downloads for general management on this page are tools and resources that can be used by a wide variety of management roles such as Return on Investment calculators (to help you demonstrate a good investment for your business), a Customer Retention Calculator to work out a very critical number for any organisation as well as some other useful tools.
We’re always working providing our members with tools and resources to help them succeed so if you can’t find what you’re looking for please let us know >
We also have a range of other downloads including calculators, guides, templates, job descriptions, quizzes and presentations to help improve your customer service, increase efficiency, optimise the CX, increase engagement and lots more! View all downloads >
ACXPA Individual Members get access to a range of premium resources, including self-paced training courses, exclusive industry data, premium downloads and lots more! Learn more >
, thanks for being an ACXPA Subscriber!
You have access to some downloads; however, to download all our content, you'll need an ACXPA Individual Membership (and access to a host of other benefits). Upgrade now >
, thanks for being an ACXPA Individual Member; you can download all the resources below!
, thanks for being an ACXPA Business Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions.
You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.
, thanks for being an ACXPA Vendor Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions.
You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.
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