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Home Test Page

 +61 3 9492 2871      enquiries@acxpa.com.au

🏆 Logo Leading Contact Centres in Australia
Best Overall CX - Q1 2025
acxpa rank 1
73.4%
acxpa rank 2
72.7%
acxpa rank 3
70.5%
🏆 OVERALL CX - Leaderboard
Australian Banks - Q1 2025The ultimate measure of customer experience excellence, reflecting performance across all touchpoints, including accessibility and agent mastery.
1st:engie 73.4%
2nd:ACXPA Call Centre Rankings Red Energy Logo 72.7%
3rd:ACXPA Call Centre Rankings Energy Australia Logo 58.4%
Lowest:ACXPA Call Centre Rankings AGL Logo 46.5%
Australian Banking Sector Average59.3%
Australian Call Centre Industry Average54.6%

⏰ Test WAIT TIMES - Leaderboard
Australian Banks - Q1 2025The average wait time to connect with a live agent about a new financial services product enquiry (measured from the start of being placed into the queue).
1st:engie (ENERGY Sector)00:03
2nd:ACXPA Call Centre Rankings Red Energy Logo (ENERGY Sector)00:27
3rd:ACXPA Call Centre Rankings Origin Logo (ENERGY Sector)00:46
Longest:ACXPA Call Centre Rankings Momentum Energy Logo 1 (ENERGY Sector)02:25
Australian Banking Sector Average01:03
Australian Call Centre Industry Average01:43

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