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16 Customer Service Phrases for Angry Customers
If you've got an angry customer on the phone, we've got 16 Customer Service Phrases for Angry Customers that can apply in multiple situations!Read More »
How Australian businesses can cultivate customer relationships
With increasing rising cost of living pressures, learn how businesses can make a few workflow adjustments to ensure they continue to prioritise customer relationships.Read More »
Halloween Ideas for Work
Inject a bit of fun and spookiness into your office with these great Halloween ideas for work including amazing food themes, costumes and more!Read More »
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Inbound Phone Sales Professional (December 2023)
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (December 2023) Training Course designed for all phone-based employees and...View event > -
Contact Centre Coaching PRO Training Course (December 2023)
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment....View event > -
Inbound Phone Sales Essentials (January 2024)
A short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and...View event > -
Customer Service Reception PRO (January 2024)
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches premium customer service skills to employees who handle customers...View event > -
How to Be a Great Call Centre Team Leader (January 2024)
The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x...View event >
