ACXPA Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps Australian businesses deliver efficient and effective customer experiences over voice, digital and in-person channels.
The ACXPA Events Calendar below features all our upcoming member symposiums, workshops, training courses, webinars, site tours, networking events and more as well as events from our association partners to help our members increase their skills, access best practice tips and insights, and build their professional networks.
ACXPA Members save 50% off all ACXPA events and 25% off CX Skills training courses!
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April 2024 WFM Essentials
Location: ZoomOrganiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 Quality Frameworks for Contact Centres
Location: ZoomOrganiser: CX Skills
Learn how to improve qualty and compliance in your call centre in this April 2024 Quality Frameworks for Contact Centres course.
April 2024 WFM for Contact Centre Team Leaders
Location: ZoomOrganiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
May 2024 How to Assess and Coach Contact Centre Agent Performance
Location: ZoomOrganiser: CX Skills
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all contact centres!
May 2024 Real-Time WFM for Contact Centre Analysts
Location: ZoomOrganiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
May 2024 Managing Difficult Customers
Location: ZoomOrganiser: CX Skills
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing employees.
May 2024 How to Be a Great Call Centre Team Leader
Location: ZoomOrganiser: CX Skills
The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
June 2024 Contact Centre Management Fundamentals
Location: ZoomOrganiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
June 2024 WFM Essentials
Location: ZoomOrganiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.