Key stats, KPIs, benchmarking data and more in the free 2025 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
The Australian Customer Experience Professionals Association is committed to providing the business community and our members with Australian CX and contact centre industry insights, information and data to help improve the efficiency and effectiveness of customer experiences delivered through voice, digital and in-person channels. Browse our latest industry insights below, or jump to Industry Resources. Benchmarking data, industry analysis, and research reports for customer experience and contact centre professionals. Key stats, KPIs, benchmarking data and more in the free 2024 Australian Contact Centre Industry Best Practice Report - the largest in Australia. Customer Service and CX/Customer Experience Statistics you can use at work to impress the boss or build your business case. Constantly updated! Industry insights into the worst call centre hold times in Australia along with the worst customer service by industry and what companies can do to turn it around. Key stats, KPIs, benchmarking data and more in the free 2023 Australian Contact Centre Industry Best Practice Report - the largest in Australia. Learn more about the Australian Contact Centre industry, including FAQs, benchmarking data, common myths and access to the industry's leading resources. View key stats, KPIs, benchmarking data and more in the free 2022 Australian Contact Centres Best Practice report - the largest in Australia. If you're considering outsourcing to an Australian contact centre this vendor-agnostic article contains costs, key facts and info you need to know! Free guide on what you can (and can't!) claim as Tax Deductions for Contact Centre Workers. Learn more about the current Australian Call Centre Award Rates including job classifications, penalty rates, average salaries and bonuses. Navigate to key ACXPA resources including rankings, press releases, media information, and membership details. Official announcements from ACXPA covering industry rankings, benchmarking reports, research findings, and advocacy initiatives. Information for media companies wanting to engage with ACXPA CEO for expert commentary. Learn about Australia's leading association for customer experience and contact centre professionals. Press releases published by ACXPA vendor members — maintained separately for transparency.
Australian CX & Contact Centre Industry Insights & Data
Latest Industry Insights
Industry Resources & Media Information
ACXPA Press Releases
Media Kit
About ACXPA
Vendor Press Releases
ACXPA PLATINUM SPONSORS
ACXPA SILVER SPONSORS
ACXPA BRONZE SPONSORS
