Australian CX & Contact Centre Industry Insights & Data

The Australian Customer Experience Professionals Association is committed to providing the business community and our members with Australian CX and Contact Centre industry insights, information and data to help improve the efficiency and effectiveness of their customer experiences delivered through either the voice, digital or in-person channels.

The articles and reports below contain a range of information to keep you informed – just click on the article to open.

View the 2024 Australian Call Centre Rankings Report >

2024 Australian Contact Centre Industry Best Practice report

Key stats, KPIs, benchmarking data and more in the free 2024 Australian Contact Centre Industry Best Practice Report - the largest in Australia.

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02
Jul

Customer Experience Statistics to Use at Work

Customer Service and CX/Customer Experience Statistics you can use at work to impress the boss or build your business case. Constantly updated!

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13
Sep

Call Centre Hold Times in Australia and industries with poor customer service

Worst Call Centre Hold Times in Australia

Industry insights into the worst call centre hold times in Australia along with the worst customer service by industry and what companies can do to turn it around.

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03
Jul

2023 Australian Contact Centre industry Best Practice report

Key stats, KPIs, benchmarking data and more in the free 2023 Australian Contact Centre Industry Best Practice Report - the largest in Australia.

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13
May

Australian Contact Centre Industry Information

Learn more about the Australian Contact Centre industry, including FAQs, benchmarking data, common myths and access to the industry's leading resources.

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15
Mar