Key stats, KPIs, benchmarking data and more in the free 2025 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
Australian CX & Contact Centre Industry Insights & Data
The Australian Customer Experience Professionals Association is committed to providing the business community and our members with Australian CX and contact centre industry insights, information and data to help improve the efficiency and effectiveness of customer experiences delivered through voice, digital and in-person channels.
Browse our latest industry insights below, or jump to Industry Resources.
Latest Industry Insights
Benchmarking data, industry analysis, and research reports for customer experience and contact centre professionals.
Key stats, KPIs, benchmarking data and more in the free 2024 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
Customer Service and CX/Customer Experience Statistics you can use at work to impress the boss or build your business case. Constantly updated!
Industry insights into the worst call centre hold times in Australia along with the worst customer service by industry and what companies can do to turn it around.
Key stats, KPIs, benchmarking data and more in the free 2023 Australian Contact Centre Industry Best Practice Report - the largest in Australia.
Learn more about the Australian Contact Centre industry, including FAQs, benchmarking data, common myths and access to the industry's leading resources.
View key stats, KPIs, benchmarking data and more in the free 2022 Australian Contact Centres Best Practice report - the largest in Australia.
If you're considering outsourcing to an Australian contact centre this vendor-agnostic article contains costs, key facts and info you need to know!
Free guide on what you can (and can't!) claim as Tax Deductions for Contact Centre Workers.
Learn more about the current Australian Call Centre Award Rates including job classifications, penalty rates, average salaries and bonuses.
Industry Resources & Media Information
Navigate to key ACXPA resources including rankings, press releases, media information, and membership details.
ACXPA Press Releases
Official announcements from ACXPA covering industry rankings, benchmarking reports, research findings, and advocacy initiatives.
View Press Releases →Media Kit
Information for media companies wanting to engage with ACXPA CEO for expert commentary.
View Media Kit →About ACXPA
Learn about Australia's leading association for customer experience and contact centre professionals.
About Us →Vendor Press Releases
Press releases published by ACXPA vendor members — maintained separately for transparency.
View Vendor Releases →ACXPA PLATINUM SPONSORS
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ACXPA BRONZE SPONSORS
