ACXPA Business Membership

An ACXPA Business Membership is the key to empowering your business, and your employees, with the skills, insight and support required to ensure your organisation is ahead of the curve in delivering efficient and effective customer experiences across voice, digital and in-person channels. 

An ACXPA Business Membership will help any business to:

  • Optimise the Customer Experience (CX) to improve customer acquisition and retention.
  • Improve efficiency in providing customer service that can save your business significant costs.
  • Optimise your customer contact channels to deliver the optimum outcomes for your business.
  • Improve your Employee Experience to increase engagement and retention (and save you the high cost of employee turnover).
  • Arm your employees with the latest industry insights and best-practice methodologies.
  • Provide a support mechanism for your employees to connect with other like-minded industry professionals.

If you’re ready to improve the outcomes for your business, employees, and customers, read below to learn more about the benefits included with all our ACXPA Business Memberships.

ACXPA National Advisory Board Member Deanne Martin

“ACXPA is bringing a positive change in the industry, providing a space for people to ask questions, learn, and grow into their next career roles and is helping to shift the dial on helping businesses to understand that investing in your CX and EX delivers bottom-line benefits to any organisation” – Deanne Martin, Head of Customer Experience and Service at SEEK

How your Business will Benefit from an ACXPA Business Membership

ACXPA Business Memberships are designed to provide your business with real, tangible outcomes that deliver an exceptional return on your investment, including:

Improved Efficiency

Whether it’s through your voice, digital or in-person channels, we’ll provide best-practice tips and insights into the most cost-effective methods for handling customer service enquiries, whether it’s though improved self-service capability and artificial intelligence (AI) through to improved skills for frontline employees and managers to increase their effectiveness.

Increased Profit

By improving your Customer Experience (CX), you’ll have customers who stay longer, spend more and cost less money to acquire – all delivering improved profitability for your business.

Higher Customer Satisfaction

From better process design, customer feedback methodologies, employee training and best-practice insights,  we’ll help your business improve your level of customer satisfaction.

Powerful Industry Insights

Gain access to industry benchmarking data and research that will provide you and your team with powerful insights into CX, Contact Centres, Digital Service & Customer Service, enabling you to make informed decisions and compare performance against a range of different metrics.

Higher Employee Engagement

By investing in your employees with an ACXPA Membership, they’ll have access to the latest training, thought leadership, and best-practice tips and they’ll be joining a powerful community of their peers – all key components of driving higher levels of engagement that will reduce turnover and improve the outcomes for your business, a genuine win-win.

Cost Savings

In addition to the ACXPA Member Bites Video Library and Fortnightly Symposiums that are included FREE with all Individual Memberships, all employees with allocated ACXPA Individual Membership will receive:

  • 50% discount on all ACXPA events, such as site tours and networking events
  • 25% off all CX Skills courses, providing world-class training for customer service, contact centres, customer experience, workforce optimisation and workplace wellness.
Cameron Preston ACXPA Victoria Board Member

“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback – it’s been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences” – Cameron Preston, Customer Service Team Leader, Yarra Valley Water

What’s Included with an ACXPA Business Membership?

 

  • Discounted Individual ACXPA Memberships you can allocate to your employees that enable them to use all the ACXPA features.
  • A listing in the ACXPA Business Members Directory to help consumers identify businesses committed to improving their customer experiences.
  • Use of the ‘ACXPA Member’ logo to showcase your business’s commitment to improving the customer experience.
ACXPA Business Membership logo

Join other ACXPA members from the following organisations

Purchase an ACXPA Business Membership

We have five different Business Membership Levels, depending on the number of employees you’d like to provide with an individual ACXPA membership.

Key Tips!

  • All Business Membership levels include the same benefits, the only difference is the number of included INDIVIDUAL MEMBERSHIPS you can allocate to employees.
  • Your employees must have an individual ACXPA membership to access the ACXPA Member Bites Video Library, use the Members Directory, access Private Groups, receive discounted events & training courses, and download all the ACXPA resources.
  • You don’t need to nominate which employees get their individual membership at the time you purchase your membership – you can allocate, edit and remove your individual membership allocations at any time via your own dashboard.
  • Memberships can be purchased instantly by Credit Card, or you can request an invoice.
  • Prices displayed are ex GST.

Business Level 1

$497 per year

Includes:

5

Individual Memberships

($99.40 per membership)

 

Business Level 2

$797 per year

Includes:

10

Individual Memberships

($79.70 per membership)

 

Business Level 3

MOST POPULAR!
$1497 per year

Includes:

25

Individual Memberships

($59.88 per membership)

 

Business Level 4

$2297 per year

Includes:

50

Individual Memberships

($45.94 per membership)

 

Business Level 5

$3497 per year

Includes:

100

Individual Memberships

($34.97 per membership)

 

Does your business provide products or services to the industry? View the Vendor Membership options that can help you grow your business.

FAQs for an ACXPA Business Membership

We’ve included a range of Frequently Asked Questions about our Business Memberships below.

If you still can’t find what you need, please contact us at 03 9492 2871 or email us at [email protected] and we’ll be happy to assist.

What’s the main difference between the different Business Membership levels?

All levels (1 to 5) provide the same benefits; the only difference is the number of individual memberships you can allocate to employees. This enables you to purchase a membership size that is best suited to your objectives.

Why do employees need an individual membership?

To access all of the premium resources, along with discounts to events etc, each employee requires an ACXPA individual membership.  You can allocate your memberships to an employee at any time, and each employee nominated by you will receive their own login to the ACXPA website.

You will still hold the parent account and can add or remove access to your employees at any time via your own Memberships Dashboard.

Does everyone in my business need to have an individual membership?

No.  The only people who need a membership are those who you think will benefit by having access to the ACXPA resources and community and who you’d like to receive a discount for when attending ACXPA events or training courses.

Our belief is that an ACXPA individual membership should have a level of prestige with it and not just be handed out to every employee in your business.

We’d rather memberships be allocated to employees who express an interest in furthering their development and who will make the most of the member benefits and engage with the ACXPA community.

Sure, it might make our numbers look better if we just had memberships that covered all employees in your business but we’d rather fewer, but more engaged members, than thousands of members who do not participate.

What are the payment options?

On checkout, you can select to pay by credit card or request an invoice for payment.  Our standard invoice payment terms are 14 days; however, if you require something different, please contact us.

What is the duration of an ACXPA Membership?

All our memberships are for 12 months. They are set to auto-renew each year; however, if required, you can easily cancel from within your membership dashboard.

When does the membership period commence?

  • For credit card purchases, your membership commences immediately upon payment.
  • For invoices,  your membership will commence as soon as the invoice is paid. Our standard invoice payment terms are 14 days, but if, for example, you paid in 2 days, then your membership will commence as soon as payment is made.

How are the discounts applied for events and training?

We’ve made it simple to purchase tickets to ACXPA Events and training courses – when you find the event/course you want to purchase tickets for, when you click purchase, you will be able to select any of your employees with an ACXPA membership and the discount will be automatically applied.

If you’d like to send employees who don’t have an ACXPA membership allocated to them,  you can still do so, however, those employees will be charged at the normal (non-member) rate.

How do you allocate memberships to employees?

The person who purchases the Business membership will have access to a Memberships Dashboard where you can easily nominate and send invites to your nominated employees.

You enter their details (name and email address), and we then automatically send them an invitation to join.

Click here to watch the process >

How do my employees activate their allocated membership?

We’ve made it really easy for employees who have been allocated a membership to activate their membership. All they need to do is add their job title, phone number and password.

You can watch an example here >

Do you have to allocate all the individual memberships at once?

No! You are free to allocate memberships to employees at any time and they can all be managed from your Memberships Dashboard.

What happens if an employee leaves?

You can also cancel allocated memberships (in case someone leaves) at any time and reallocate the individual membership to another employee.

If I purchase the Business Membership myself, do I also receive an individual membership?

You have complete control over who receives the ACXPA individual memberships in your business,  even for yourself!

Some people purchasing a business membership may only want to allocate and manage the membership allocations but don’t want to personally engage with the ACXPA Community (i.e., someone in finance, HR, executive assistance, etc.).

For others, i.e. a Call Centre Manager or Team Leader who is purchasing a Business membership,  they will want a membership for themself and be in charge of allocating and managing all the memberships for their employees.

If you do want to allocate yourself an individual membership, there is a simple process to enable the allocation, and then you can easily switch between your individual and business memberships at any time as needed.

Watch this video to see the process >

Can I purchase more individual memberships?

If you’ve already got a Business Membership with us, you can easily upgrade to a higher membership level to provide additional individual memberships.

If one of our set membership levels doesn’t suit you, please get in touch with us, and we can work out a customised plan for you.

What is the ACXPA Business Members Directory?

We wanted to provide our Business Members with an opportunity to showcase their business and proudly display their commitment to improving their customer experience and supporting our local industry!

The directory is free to use for the general public and it provides a range of search filters to make it easy for Australian consumers to search and connect to your business.

View the ACXPA Business Members Directory here >

How can you add or edit your Business Members Directory Listing?

The person who owns the Business Membership is the person who can add and edit your listing.  The process for adding and editing your Business Listing can be easily managed from your dashboard.

Watch the video on the process >

Do we have to add our business to the ACXPA Business Members Directory?

No, it’s completely up to you.

What is the ‘Where is the Call Centre’ website?

Where is the Call Centre is a new Business Directory that puts the power of information and choice back to the Australian consumer when looking for companies.

Australian consumers can search by industry sectors (e.g. Insurance, Banking, Telcos, Energy etc.) and then filter by companies that use Australian-based contact centres along with a range of other powerful filters.

All ACXPA Business Members will receive 50% off adding their business to the directory.

Visit the Where is the Call Centre website >

Is the ACXPA Business Members Directory and ACXPA Supplier Directory the same thing?

No. The ACXPA Business Members Directory showcases ACXPA Business Members only.

The ACXPA Supplier Directory is for businesses that provide products and services to the contact centre, customer service, customer experience and digital service industry.

A listing in this ACXPA Supplier directory is included as part of our Vendor Memberships.

Would you like to speak to us about an ACXPA Business Membership?

Speak to a live person 08:30 to 17:30 Monday to Friday (AEST/AEDT – Melbourne, Australia) at 03 9492 2871 or email us at any time at [email protected]

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