ACXPA Business Membership Options
An ACXPA Business Membership is the key to empowering your business, and your employees, with the skills, insight and support required to ensure your organisation is ahead of the curve in delivering efficient and effective customer experiences.
An ACXPA Business Membership will help any business to:
- Optimise the Customer Experience (CX) to improve customer acquisition and retention.
- Improve efficiency in providing customer service that can save your business significant costs.
- Optimise your customer contact channels to deliver the optimum outcomes for your business.
- Improve your Employee Experience to increase engagement and retention (and save you the high cost of employee turnover).
- Arm your employees with the latest industry insights and best-practice methodologies.
- Provide a support mechanism for your employees to connect with other like-minded industry professionals.
If you’re ready to improve the outcomes for your business, employees and customers, read below to learn more about the included benefits with all our ACXPA Business Memberships.
“ACXPA is bringing a positive change in the industry, providing a space for people to ask questions, learn, and grow into their next career roles and is helping to shift the dial on helping businesses to understand that investing in your CX and EX delivers bottom-line benefits to any organisation” – Deanne Martin, Head of Customer Experience and Service at SEEK
How your business will benefit with an ACXPA Business Membership
ACXPA Business Memberships are designed to provide your business with real, tangible outcomes that deliver an exceptional return on your investment including:
“It’s been great to connect with other members about strategies for attracting and retaining talent, and to re-affirm the importance of Australian organisations infusing CX throughout their business. Every employee within Red Energy speaks with customers, and ACXPA plays a big part in our success.” – Sarah Young, Manager Retail Customer Assist, Red Energy
How your Employees will benefit by being an ACXPA Member
An ACXPA Business Membership unlocks many powerful benefits to help your employees succeed, whether they are just starting their careers to senior executives. Every employee you allocate an ACXPA individual membership to will gain access to a host of benefits, including:
“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback – it’s been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences” – Cameron Preston, Customer Service Team Leader, Yarra Valley Water
Flexible Business Membership Options
We have Business Memberships to suit all business types and budgets, with five different levels depending on the number of employees you’d like to provide with an individual ACXPA membership.
- Your employees must be allocated an individual ACXPA membership to attend the live symposiums, access discounted events & training and download all the ACXPA resources.
- You don’t need to nominate which employees get their membership when you purchase. You can allocate, edit and remove your individual membership allocations at any time via your own dashboard.
- Memberships can be purchased by Credit Card or you can request an invoice.
- Prices displayed are ex GST.
Includes 5 Individual Memberships
Includes 10 Individual Memberships
Includes 25 Individual Memberships
Includes 50 Individual Memberships
Includes 100 Individual Memberships
All the levels (1 to 5) provide exactly the same benefits, the only difference is the number of individual memberships that are included for you to allocate to employees. This enables you to purchase a membership size that is best suited to your objectives.
To access all of the premium resources, along with discounts to events etc, each employee requires an ACXPA individual membership. You can allocate your memberships to an employee at any time, and each employee nominated by you will receive their own login to the ACXPA website.
You will still hold the parent account and can add or remove access to your employees at any time via your own Memberships Dashboard.
No. The only people that need a membership are those who you think will benefit by having access to the ACXPA resources and community, and who you’d like to receive a discount for when attending ACXPA events or training courses.
Our belief is that an ACXPA individual membership should have a level of prestige with it and not just be handed out to every employee in your business.
We’d rather memberships be allocated to employees who express an interest in furthering their development and who will make the most of the member benefits and engage with the ACXPA community.
Sure, it might make our numbers look better if we just had memberships that covered all employees in your business but we’d rather fewer, but more engaged members, than thousands of members who do not participate.
On checkout, you can select to pay by credit card or request an invoice for payment. Our standard invoice payment terms are 14 days however if you require something different, please contact us.
All our memberships are for 12 months. They are set to auto-renew each year however if required, you can easily cancel from within your membership dashboard.
- For Credit Card purchases, your Membership commences immediately on payment.
- For invoices, your membership will commence as soon as the invoice is paid. Our standard invoice payment terms are 14 days but if, for example, you paid in 2 days then your membership will commence as soon as payment is made.
We’ve made it simple to purchase tickets to ACXPA Events and training courses – when you find the event/course you want to purchase tickets for you, when you click purchase you will be able to select any of your employees with an ACXPA membership and the discount will be automatically applied.
If you’d like to send employees who don’t have an ACXPA membership allocated you can still do so however those employees will be charged at the normal (non-member) rate.
The person who purchases the Business membership will have access to a Memberships Dashboard where you can easily nominate and send invites to your nominated employees.
You just enter their details (name and email address) and we then automatically send them an invitation to join.
We’ve made it really easy for employees who have been allocated a membership to activate their membership. All they need to do is add their job title, phone number and password.
No! You are free to allocate memberships to employees at any time and they can all be managed from your Memberships Dashboard. You can also cancel allocated memberships (in case someone leaves) at any time.
You get to decide who receives an individual membership, even for yourself!
For some people purchasing a Business membership, they may only want to allocate and manage the membership allocations but don’t want to personally engage with the ACXPA Community (i.e. Someone in finance, HR, Executive Assistance etc.).
For others, i.e. a Call Centre Manager or Team Leader who is purchasing a Business membership, they will want a membership for themself and be in charge of allocating and managing all the memberships for their employees.
If you do want to allocate yourself an individual membership, there is a simple process to enable the allocation and then you can easily switch between your individual and business membership at any time as needed.
If you’ve already got a Business Membership with us you can easily upgrade to a higher membership level that will provide additional individual memberships.
If one of our set membership levels doesn’t suit, please contact us and we can work out a customised plan for you.
We wanted to provide our Business Members with an opportunity to showcase their business and proudly display their commitment to improving their customer experience and supporting our local industry!
The directory is free to use for the general public and it provides a range of search filters to make it easy for Australian consumers to search and connect to your business.
The person who owns the Business Membership is the person who can add and edit your listing. The process for adding and editing your Business Listing can be easily managed from your dashboard.
No, it’s completely up to you whether you would like to have your business listed in the directory.
Where is the Call Centre is a new Business Directory that puts the power of information and choice back to the Australian consumer when looking for companies.
Australian consumers can search by industry sectors (e.g. Insurance, Banking, Telcos, Energy etc.) and then filter by companies that use Australian-based contact centres along with a range of other powerful filters.
All ACXPA Business Members receive 50% off adding their business to the directory.
No. The ACXPA Business Directory showcases ACXPA Business Members only.
The ACXPA Supplier Directory is for businesses that provide products and services to the contact centre, customer service, customer experience and digital service industry.
A listing in this ACXPA Supplier directory is included as part of our Vendor Memberships.