ACXPA Vendor Membership Options
Your Business’s Next Big Opportunity Starts Here.
An ACXPA Vendor Membership is more than just a listing—it’s your gateway to industry recognition, high-quality leads, and meaningful connections that drive real results for your business.
Whether you’re looking to increase brand awareness, generate leads, or establish your team as industry thought leaders, our Vendor Membership delivers tangible benefits designed to help you grow.
Why Vendors Choose ACXPA:
• Gain continuous exposure with a 24/7 directory listing in Australia’s only purpose-built directory for the Contact Centre and CX industry, designed to attract a targeted audience actively seeking your products and services.
• Empower your employees with tools to build professional networks and establish your brand as a trusted leader.
• Access exclusive industry insights to add value to your customers and refine your strategy.
With annual memberships starting at just $497, there’s never been a better time to take your business to the next level.
By joining ACXPA, you align your business with a trusted and rapidly growing organisation that is shaping the future of Customer Experience and Contact Centres in Australia.
What’s Included in an ACXPA Vendor Membership?
Transform Visibility Into Opportunity
An ACXPA Vendor Membership provides a unique opportunity to elevate your brand, connect with industry leaders, and generate high-quality business opportunities.
Designed to meet the needs of CX and Contact Centre suppliers, our memberships deliver tools, insights, and connections that create real results.
Here’s how we help your business grow:
1. High-Impact Listings in the ACXPA Supplier Directory
The ACXPA Supplier Directory is a powerful platform that connects your business with decision-makers actively searching for solutions in the CX and contact centre industry.
Maximise your visibility and attract high-quality leads effortlessly.
- Premium SEO Performance: Gain high visibility on Google for industry-specific search terms.
- Customisable Profiles: Include videos, brochures, and links to promote your business.
- 24/7 Analytics Dashboard: Monitor listing performance and optimise for better results.
2. Boosted Brand Awareness
Empower your team to build professional profiles while representing your business to the wider CX community.
From networking events to publishing thought leadership, keep your brand top of mind for industry leaders.
- Publish Articles: Share valuable insights on the ACXPA website to engage the industry.
- Engage in Events: Attend live symposiums and networking events to strengthen visibility.
- Join Private Groups: Participate in discussions and add value to industry conversations.
3. Event Promotion
Promote your events, webinars, and conferences to a highly engaged audience looking for industry insights.
Gain valuable exposure and convert attendees into new business opportunities.
- Detailed Event Listings: Share agendas, pricing, and direct registration links online.
- Customised Exposure: Highlight your events to attract attendees from the industry.
- Direct Leads: Drive registrations straight to your preferred platform or website.
4. Powerful Networking Tools
Provide your employees with access to powerful tools designed to help them connect with key professionals.
Build meaningful relationships that turn into long-term opportunities for your business.
- Members Directory: Connect directly with prospects using tailored search filters.
- Discounted Events: Enjoy 50% off all ACXPA site tours and networking events.
- Profile Building: Publish articles and join forums to create easy conversation starters.
5. Industry Insights
Stay informed with exclusive reports and insights designed to support your business strategies.
Use this data to impress clients, identify trends, and remain competitive in the industry.
- Call Centre Rankings: Access in-depth data on performance across the industry.
- Benchmarking Data: Leverage insights to improve your business strategies.
- Industry Trends: Stay informed with the latest updates and key industry metrics.
Why Join Now?
Join the Fastest-Growing CX Association in Australia
ACXPA is the fastest-growing Customer Experience and Contact Centre association in Australia, rapidly becoming the go-to resource for professionals and businesses alike.
With record-breaking website traffic, growing member engagement, and targeted marketing initiatives, ACXPA is cementing its position as the leading voice in CX.
In 2025, we’re expanding even further with new partnerships and broader outreach—delivering unparalleled visibility and opportunities for our members.
Align your business with ACXPA’s rising profile and access targeted exposure through our Supplier Directory, events, and exclusive resources.
Don’t wait to secure your place in Australia’s most dynamic and influential CX community.
Flexible Membership Levels to Suit All Businesses
We offer five Vendor Membership levels starting at just $497 AUD per year, ensuring there’s an option to suit every business size and budget.
Every membership provides a full 12 months of continuous value, giving your business unparalleled visibility and tools to grow:
• Directory Listings: Secure your spot in the ACXPA Supplier Directory, working 24/7 to generate leads and connect you with decision-makers actively searching for your solutions.
• Individual Memberships: Empower your employees with access to exclusive tools and networking opportunities that help build relationships and establish your brand as a trusted industry leader.
With tailored options for every business, an ACXPA Vendor Membership ensures you get the most out of your investment—all year long.
Compare the differences below:
| Membership Level | Listings Included The number of categories where your business can be listed in the Supplier Directory. | Individual Memberships Individual memberships can be allocated to employees, giving them access to networking tools and resources. | Price (Ex. GST) The annual cost of the membership excluding GST. | Action |
|---|---|---|---|---|
| Solo | 1 | 1 | $497 | Buy Now |
| Micro | 1 | 4 | $997 | Buy Now |
| Midsized | 2 | 8 | $1,697 | Buy Now |
| Large | 2 | 12 | $2,497 | Buy Now |
| Corporate | 3 | 20 | $3,497 | Buy Now |
Supercharge Your Brand
Combine your Vendor Membership with ACXPA Sponsorship Packages for even greater exposure.
• Reach Thousands Monthly: Showcase your brand to a highly engaged audience of CX professionals.
• Premium Placement: Get your logo and promotions in front of decision-makers at events and on our website.
Vendor Membership FAQs
We’ve listed a range of FAQs about our Vendor Memberships below. If you still don’t find the answer you are looking for our contact details are at the bottom of the page.
Each ACXPA Vendor Membership includes either an Essential level listing, an Advanced level listing or a Premium level listing:
What’s the difference between the ACXPA Supplier Directory Levels?
ACXPA Vendor Memberships include one of three directory listing levels: Essential, Advanced, or Premium.
• Higher-level listings appear at the top of search results within their category.
• Advanced features include more search tags, additional listing details (videos, brochures, links, contact forms), and greater visibility to help generate leads.
⮕ Learn more about Supplier Directory Levels
How do I get top position for my listing?
Your listing’s position in the Supplier Directory is determined by:
1. Listing Level: Premium listings appear highest, followed by Advanced, Essential, and Basic.
2.Timing: Listings are displayed on a “first in, best dressed” basis. For example, if no other Premium listings exist in your category, your Premium listing will secure the top spot and retain it as long as you renew your membership.
How do we access our listings on the ACXPA Supplier Directory?
Upon purchasing a Vendor Membership, you’ll receive access to the ACXPA Supplier Directory. This includes:
• A dashboard to create and edit your business listing(s) at any time.
• Analytics to track views, clicks, and lead generation performance.
Is there any reporting available?
Yes, you will have access to your analytics dashboard where you can access views and click data for each of your listings.
Can we purchase additional Supplier Directory Listings?
Yes! As we continue to expand categories and subcategories within the ACXPA Supplier Directory, you have the option to add your business to additional categories to further increase your lead generation opportunities.
Here are the exclusive discounts available for additional listings based on your membership level:
• Corporate Membership: 40% off
• Large Membership: 35% off
• Midsize Membership: 30% off
• Micro Membership: 25% off
• Solo Membership: 20% off
Additional listings can be conveniently purchased directly from your Vendor Membership Dashboard.
What are Search Tags, and why are they important?
Search Tags help potential customers find suppliers that match specific needs, such as “Cloud-Based Call Centre Software.”
Key advantages include:
• Improved Searchability: Customers can filter suppliers based on their exact requirements.
• SEO Benefits: Search Tags are indexed as stand-alone pages, improving your visibility on Google.
The number of Search Tags you can add depends on your listing level:
• Premium: 15 tags
• Advanced: 10 tags
• Essential: 5 tags
⮕ Learn more about Search Tags and available options
What if there isn’t a suitable category or search tag for our business?
We’re always improving the Supplier Directory. If you don’t see a category or tag that fits your business, please contact us, and we’ll explore adding it to better meet your needs.
Why Are Individual Memberships Included?
Providing your employees with an ACXPA Individual Membership demonstrates your commitment to their professional growth while also boosting your brand’s visibility within the industry. It’s a win-win: your employees gain valuable tools and networking opportunities, and your business benefits from increased brand awareness and credibility.
Individual Memberships allow your nominated employees to:
• Engage with the ACXPA community as individuals, building meaningful professional relationships.
•Access the Members Directory to search, connect, and collaborate with other members.
• Share their expertise by submitting articles, participating in forums, and joining private groups.
• Stay informed with exclusive resources, insights, and best practices.
Can I Allocate an Individual Membership to Myself?
Yes! You can allocate Individual Memberships to yourself as well as to your employees.\
This allows you to switch between your vendor account and personal account anytime.
For example, if your membership includes two Individual Memberships, you can allocate one to yourself and one to another team member.
Do I Have to Allocate an Individual Membership to Myself?
No, it’s not mandatory. You can choose to manage your Supplier Directory listings, submit events, and oversee membership allocations for your employees without using an Individual Membership for yourself.
Can We Purchase Additional Individual Memberships?
Yes, you can! You have two options to add more Individual Memberships:
1.Upgrade to a higher Vendor Membership level, which includes additional memberships.
2.Purchase additional Individual Memberships directly, with discounts based on your Vendor Membership level:
• Solo Membership: 20% discount
• Micro Membership: 25% discount
• Midsize Membership: 30% discount
• Large Membership: 35% discount
• Corporate Membership: 40% discount
The standard price for each additional individual membership is $197 per employee (ex GST).
Can Individual Memberships Be Allocated to Customers?
No, Individual Memberships included in your Vendor Membership can only be allocated to your employees.
However, if you’re interested in offering complimentary or gifted memberships to your customers, we’d be happy to discuss tailored options. Please contact us to explore this further.
What Are the Payment Options?
At checkout, you can choose to pay securely by credit card or request an invoice for payment. Our standard payment terms for invoices are 14 days, but if you require alternative arrangements, please contact us, and we’ll be happy to assist.
For invoice payments, please note that your membership will only commence once the invoice has been paid in full.
When Does the 12-Month Membership Period Start?
• Credit Card Payments: Your 12-month membership begins immediately upon successful payment.
• Invoice Payments: Your membership starts on the date your invoice is fully paid.
This ensures you receive the full value of your membership for the entire 12-month term, regardless of your chosen payment method.
Who Qualifies as a Vendor?
A vendor is defined as any individual or business that provides products or services to the Customer Experience (CX) and Contact Centre industry. Whether you offer technology solutions, consulting services, or anything in between, ACXPA welcomes you to join our Vendor Membership program.
Can We Use the ACXPA Logo for Our Business?
Absolutely! As a Vendor Member, you’ll have access to our assets library, where you can download various versions of the ACXPA logo. Use them on your website, marketing collateral, and other promotional materials to showcase your affiliation with Australia’s leading CX and Contact Centre association.
How Do We Add Our Events to the ACXPA Events Calendar?
Adding your events is simple! Just use our online submission form to provide the details, including the event date, agenda, pricing, and a direct registration or enquiry link. This ensures potential attendees can easily connect with your event and engage directly with your platform of choice.
Ready to Take the Next Step?
Purchase your membership now, or connect with us to learn more about how ACXPA can help your business grow.
• Call us on 03 9492 2871
• Email us at enquiries@acxpa.com.au
• Book a discovery session with us at a time that suits you: Schedule a Session
