Customer Service Tips & Industry Insights
If you’ve ever been on the receiving end of bad customer service, you know the impact it can have on your willingness to continue to support that same business.
ACXPA is here to help Australian businesses deliver efficient and effective customer service via phone, digital and in-person by empowering their employees with the skills, industry insights and professional support networks they need to succeed.
To help broaden your Customer Service knowledge we’ve got a collection of articles below with best-practice Customer Service tips, from how to personally deliver great Customer Service if you’re on the frontline to tips on how to transform your entire Customer Service culture.
As well as the articles below that have all been written by Australian and global experts, we’ve also got a range of other resources for customer service managers including:
- Downloads to help frontline customer service managers and employees >
- A Private Group to connect to other Customer Service Managers >
- Monthly Members Symposiums & Video Library featuring best-practice insights and tips in short 20-minute presentations
Thanks for visiting ACXPA!
ACXPA Members also have access to a range of additional resources for people working in Customer Experience (CX), including our Member Symposiums & Video Library, exclusive industry insights & data, premium downloads, training courses and lots more!