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Home Turnover Calculator

 +61 3 9492 2871      enquiries@acxpa.com.au

Employee Turnover Calculator

Calculate your organisation's retention rate across any time period. Subscribe free to unlock benchmark comparisons against the Smaart Recruitment Contact Centre Best Practice Report. Upgrade to Individual Membership for New Hire Turnover, department breakdown, and the cost estimator.

Annual retention Half-yearly retention Quarterly retention Monthly retention
Subscribe Free for Benchmarks Explore Membership
Measurement period
Annual retention rate
Retention rate
-
Subscribe free to see benchmark
Attrition rate
-
Employees lost in period
Employees who left
-
Based on your inputs
Enter your figures above to see your result.

Subscribe free to unlock benchmark comparisons by contact centre size from the Smaart Recruitment Contact Centre Best Practice Report. Upgrade to membership for New Hire Turnover, department breakdown, and the attrition cost estimator.

Employee Turnover Calculator

Use the Retention Rate calculator below to measure how well your organisation retains its people. Select your organisation size to see the relevant benchmark from the Smaart Recruitment Contact Centre Best Practice Report. Benchmarks apply to the Annual period only.

Annual retention Half-yearly retention Quarterly retention Monthly retention

You have access to the Retention Rate calculator. Upgrade to Individual Membership to unlock the New Hire Turnover calculator, department breakdown, and the attrition cost estimator.

Upgrade to Individual Membership
Measurement period
Annual retention rate
Retention rate
-
Select size above for benchmark
Attrition rate
-
Employees lost in period
Employees who left
-
Based on your inputs
Enter your figures above to see your result.

Select your contact centre size above to see the relevant benchmark. Benchmarks apply to the Annual period only. Source: Smaart Recruitment 2025 Contact Centre Best Practice Report.

Want to go further? Upgrade to Individual Membership to unlock the New Hire Turnover calculator (measure how many new hires leave within 90 days), department-by-department breakdown, and the attrition cost estimator.

Upgrade to Individual Membership

Employee Turnover Calculator

This tool has two calculators — use the tabs below to switch between them. The Retention Rates tab measures how well your organisation holds on to existing staff. The New Hire Turnover tab measures how many new hires leave within their first 90 days.

Select your organisation size to apply the correct benchmark from the Smaart Recruitment Contact Centre Best Practice Report. Benchmarks apply to the Annual period only.

Retention Rate New Hire Turnover Department breakdown Cost estimator
Measurement period
Annual retention rate
Retention rate
-
Select size above for benchmark
Attrition rate
-
Employees lost in period
Employees who left
-
Based on your inputs
Enter your figures above to see your result.

Select your contact centre size above to see the relevant benchmark. Benchmarks apply to the Annual period only. Source: Smaart Recruitment 2025 Contact Centre Best Practice Report.

Estimated cost of attrition
Based on your leavers above. Adjust the sliders to match your organisation. For a precise calculation use the Employee Replacement Cost Calculator in the WFM Hub.
$70,000
35%
Cost per leaver
$24,500
Total estimated cost (this year)
$0
Leavers this year
0

These are estimates only. The Employee Replacement Cost Calculator in the WFM Hub models recruitment, training, productivity loss, and covering staff costs for a precise figure.

To access this tool, please switch to your Individual Member account. If you're not sure how, the Business FAQs show the exact steps.

To access this tool, please switch to your Individual Member account. If you're not sure how, the Vendor FAQs show the exact steps.

FAQs

Got questions about the Employee Turnover Calculator?

What does the Employee Turnover Calculator measure?

It shows whether you're holding on to your people, measuring retention and attrition rates for any period: annual, half-yearly, quarterly or monthly. It also shows how many employees you lost in the period.

What figures do I need?

For retention, enter the number of employees at the start of the period and the number of those original employees still employed at the end. The calculator works out your retention rate, attrition rate and employees who left.

Can I compare my result with other contact centres?

Yes, with a free ACXPA account. Select your contact centre size to compare against benchmarks from the Smaart Recruitment 2025 Contact Centre Best Practice Report. Benchmarks apply to the Annual period only.

What extra do members get?

Members add new hire turnover (how many new hires leave within their first 90 days), a department breakdown and an attrition cost estimator.

How does the attrition cost estimator work?

It uses your leavers, an average annual salary and a replacement cost as a percentage of salary, which you adjust with sliders. It's an estimate only; for a precise figure, the Employee Replacement Cost Calculator in the WFM Hub models recruitment, training, productivity loss and covering staff costs.

Is the Employee Turnover Calculator free?

The retention rate calculator is free for anyone, no login needed, and a free subscriber account adds the benchmarks: https://acxpa.com.au/subscribe/

Individual Members and every seat in a Business or Vendor Membership get the full tool. Account owners switch to their Individual Membership to use it. See https://acxpa.com.au/membership/

Still stuck? Ask the ACXPA team and we'll help.

Where to next

Get more done with these related tools

Individual MembersEmployee Replacement Cost CalculatorWhat does it really cost when someone leaves? Add up exit, recruitment, onboarding and lost productivity to see the true cost of replacing one employee.Open Free to tryEmployee Cost CalculatorWhat does an employee really cost? Add super, on-costs, overhead and shrinkage to the wage and see the cost per year, per hour and per minute.Open SubscriberEmployee Induction WizardGet a new starter productive faster. Pick their channels, role and work model for a five-stage induction plan with training links and a PDF.Open

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