ACXPA Complaints Hub
Write your complaints escalation policy in 15 minutes, then prove it holds up
Set who can approve what, which risks must always go higher and how complaints reach the right person, starting from ACXPA's recommended policy.
Then stress test it against 19 real-world scenarios and an AI-powered review, so it works before your team relies on it.
From blank page to a policy you can defend
- 1
Build it, guided
Roles and approval limits, complaint types, mandatory risks and cost bands, with ACXPA's recommendations to start from.
- 2
Stress test it
Health checks, 19 scenarios with one-click fixes, and an AI-powered review against good practice.
- 3
Publish it to your team
A one-page policy and printable matrix for your team, applied by the Complaints Coach in every reply.
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The Escalation Policy Builder helps you write and test your own escalation policy. It isn't legal advice: check your obligations with your regulator or a qualified adviser where legal requirements apply.
