Hi , your reports are in your dashboard
Your Call Centre Rankings Dashboard has this quarter’s full report plus everything else included with your subscription.
Open your CCR DashboardWant the full historic archive and the detailed leaderboards? Compare memberships.
Hi , your reports are in your dashboard
Your Call Centre Rankings Dashboard has every quarterly report, including the full historic archive and the detailed leaderboards behind them.
Open your CCR DashboardHi , switch to your individual account
Quarterly reports sit with individual memberships. Your membership includes one — sign in with that account to read them.
Switch to your individual accountAustralian Call Centre Industry Quarterly Reports
Independent, standards-based reporting on how Australia’s contact centres actually perform — published every quarter, and free to read.
Every result is measured against the ACXPA Contact Centre CX Standards, the nationally recognised framework that defines what good actually looks like.
Measured against the Australian Contact Centre CX Standards
Real mystery shopping calls, scored anonymously. No surveys, no submissions, no spin. See how the standards work.
What’s in the free report
Four sections, published every quarter and free to anyone.
Executive Summary
The headline read on how the industry performed this quarter, and what moved.
Overall CX Rankings
The top performing contact centres on the combined accessibility and agent score.
Key Trends Chart
How national performance has shifted over recent quarters, at a glance.
Call Centre CX Quadrant
Every assessed centre plotted on accessibility against agent mastery.
Read this quarter’s report
Click the report below to open it. No form, no email address required.
Current Report! Australia's leading contact centres for Q2 2026, plus trends in customer service performance, call answering rates, and wait times.
Detailed leaderboards, the additional metrics and every historic quarter are included with a free subscription or an ACXPA membership.
Turn rankings into results
The reports show you where the industry sits. ACXPA membership is how you move your own numbers — faster access to agents, clearer conversations, and more sales closed with less effort.
Not ready yet? Keep exploring for free
