ACXPA Membership Options

Joining the Australian Customer Experience Professionals Association (ACXPA) is your key to unlocking a host of powerful benefits designed to help individuals and businesses deliver exceptional customer experiences across all customer touchpoints – phone, digital and in-person. 

With annual memberships starting from just $35 per person, we’ve got membership options to suit individuals, businesses and vendors with benefits including: 

  • Best-practice tips and insights with live fortnightly roundtables, the ACXPA Member Bites Video Library, articles, case studies and workshops. 
  • Access to exclusive industry information and benchmarking data including the summary Call Centre Ranking reports.
  • Industry tools and resources (e.g. Erlang Calculators, Journey Maps, Personas etc.) that can be downloaded to save time and money. 
  • Discounts to events and training courses to improve skills and build powerful networks.  

With a world-class platform, the leading resources in Australia and the only industry association with a genuine focus on customer management across the voice, digital and in-person channels, investing in an ACXPA membership provides exceptional value. 

Discover below which membership is right for you. 

Who are ACXPA Memberships suitable for?

An ACXPA Membership benefits anyone working in a role that can directly impact customers via the voice, digital or in-person channels.

This includes:

  • Contact Centres
  • Customer Service/Support teams
  • Customer Experience (CX) teams
  • Office/admin teams with customer interaction
  • Customer-facing small & large businesses
  • Retailers
  • Hospitality venues
  • Councils
  • Public Sector
  • Not for Profits

Whether you’re just starting your career, looking to enhance your skills or seeking a competitive edge for your business we’ve got an ACXPA Membership to help you succeed.

ACXPA Membership options

Not sure which ACXPA Membership is right for you? 

Let’s chat! Call us at 1800 0 ACXPA (or 039 492 2871) or leave a message and we’ll contact you!

Not ready for a membership?

Join us as a Subscriber!

While you won’t get to experience all the awesome things our members receive, signing up as a free subscriber still delivers some great benefits:

  • Join our fortnightly roundtables for CX professionals and Contact Centre Managers.
  • Receive our monthly newsletter to stay informed of what’s happening in the industry.
  • Select the additional emails and alerts you’d like to receive from us based on your preferences (including the Call Centre Ranking Reports).
  • Receive discounts and special offers for industry-related events, training courses and products.
  • Download a selection of our premium resources.
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