Welcome to ACXPA – Redefining Excellence in CX, Customer Service, and Contact Centres
ACXPA is more than just an association—it’s the culmination of a passion project that began in 2011, dedicated to empowering professionals like you.
What started as a mission to provide vendor-neutral resources has grown into Australia’s most dynamic and trusted community for CX, customer service, and contact centre professionals.
Learn more about our history and mission.
Whether you’re a seasoned leader or just starting your journey, ACXPA is here to support you with practical resources, meaningful connections, and insights tailored to your success.
Explore who we are and what we stand for on our About Us page.
Our official launch as an association in 2022 marked the next chapter in our commitment to transforming the industry.
Today, we’re proud to deliver real value through exclusive content, expert-led training, and trusted industry insights—all designed to help you excel and thrive in today’s competitive landscape.
Dive into the wealth of resources available to our members.
Why Join ACXPA?
ACXPA is dedicated to advancing the customer experience, contact centre, and customer service industries by empowering professionals with the tools, resources, and connections they need to thrive.
While many organisations focus on commercial content, we prioritise authentic value.
Our memberships deliver real, actionable resources, unbiased insights, and practical tools that make a tangible impact on your career or organisation.
When you join ACXPA, you gain access to:
• Exclusive Industry Resources: From benchmarking data and expert articles to self-paced courses and actionable templates, every resource is designed to help you succeed.
• Unparalleled Networking Opportunities: Build meaningful connections through private groups, roundtables, and in-person events with professionals who share your commitment to excellence.
• Practical Professional Development: Take your skills to the next level with expert-led training courses rated 4.9/5, offering real-world knowledge that delivers results.
• Trusted, Vendor-Neutral Insights: Make informed decisions with reliable data and research that put your success first, free from commercial agendas.
Discover how an ACXPA membership can empower you to drive meaningful change, achieve impactful results, and position yourself at the forefront of CX excellence.
Choose Your Membership Path
Explore three distinct membership options designed to fit your professional journey, each tailored to provide the resources and support you need to excel.
Compare the Membership Benefits:
Use the table below to compare the benefits included in each membership option.
Please note that while a Business or Vendor Membership includes multiple Individual Memberships, these need to be assigned to team members to enable access to premium content and features.
Only Individual Members, whether allocated through a Business or Vendor Membership or purchased directly, gain access to exclusive resources like the Members Directory, video library, and self-paced courses.
Explore the benefits available to Individual, Business, and Vendor members.
| Included Benefit | Individual Membership | Business Membership | Vendor Membership |
| Self-paced Training Courses – Access 15 self-paced courses, complete with workbooks, action plans, and assessments. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Access to the Members Video Library – Exclusive video insights for enhancing your skills. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Industry Benchmarking Data – Stay competitive with exclusive member-only insights into the latest industry data. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Monthly Industry Roundtables – Engage in regular discussions with CX and Contact Centre leaders. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Industry Quizzes – Test your knowledge across CX and Contact Centre topics with interactive quizzes. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Members Activity Wall – Connect, share, and collaborate with the entire ACXPA community—pose questions, gather insights, and keep a pulse on the latest industry updates. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Resource Downloads – Access valuable templates, guides, calculators, and more. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Private Groups – Network and collaborate within 20+ dedicated member groups designed to connect you with like-minded professionals and thought leaders. Gain insights, share experiences, and build relationships within exclusive, focused groups tailored to your interests. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Individual Members Directory Access – Search, connect, and message other members directly. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Guest Author Recognition – Contribute articles and gain industry recognition as a Guest Author. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Event Discounts – Enjoy 50% off ACXPA events. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Course Discounts – Get 25% off all CX Skills courses to further your skills, including live training and an extensive self-paced training course library. | ✓ | Requires Individual Membership allocation | Requires Individual Membership allocation |
| Individual Membership Allocations – Easily allocate, manage, and monitor memberships for team members with flexible control through your dedicated Memberships Dashboard. | ✓ | ✓ | |
| Business Members Directory Listing – Showcase your business’s commitment to CX in our directory. | ✓ | ||
| Benchmarking Service Discount – Access discounted benchmarking services for deeper insights into your own call centre’s performance, and your competitors. | ✓ | ||
| Supplier Directory Listing – Showcase your services in the highly trafficked ACXPA Supplier Directory, where both members and visitors seek trusted partners—boosting your visibility, SEO impact, and potential for new leads and connections. | ✓ | ||
| Event Calendar Submissions – Boost visibility by listing your upcoming events on the Industry Events Calendar. | ✓ |
*Checkmarks indicate benefits accessible only through allocated Individual Memberships included in Business or Vendor Memberships.
Is an ACXPA Membership Right for You?
No matter your role or experience level, if your work impacts the customer journey, ACXPA is here to support you:
- Work directly with customers or shape customer experiences behind the scenes
- Build expertise, lead teams, or drive innovation in customer experience
- Operate in customer service, contact centres, CX, and related fields
Our memberships empower a wide range of professionals—from those just starting out to experienced leaders—with resources, community, and insights tailored to help you grow, connect, and make a meaningful impact.
Whether you’re engaged in direct customer interaction or making strategic decisions, ACXPA membership provides the support and tools you need to thrive across all customer touchpoints.
Customer Service & Support Roles:
Supporting all customer-facing and experience-focused roles.
Whether you’re working in a contact centre, managing customer experience, or providing IT support, ACXPA membership supports professionals across all customer-facing roles.
Customer Engagement & Brand Management:
Ideal for those who shape brand loyalty, engagement, and sales strategies.
From Marketing & Communications to Customer Insights, ACXPA is here for everyone dedicated to enhancing the customer journey and building strong brands.
Industry Sectors:
Supporting professionals in essential industries where customer service and experience play a critical role in delivering trusted and reliable support.
These are just a few of the industries we support. If your work touches the customer journey, ACXPA can support your role in delivering excellence.
Organisations of All Sizes:
Whether you’re a small business owner, part of a corporate team, or managing a large-scale enterprise, ACXPA supports organisations of all types by empowering their teams to deliver exceptional customer experiences.
Trusted by Industry Leaders
See why leading organisations across customer service, customer experience, and contact centre sectors choose ACXPA for their growth, networking, and industry insights. Join a community of businesses dedicated to elevating the customer experience journey across Australia.
Start Your Journey with ACXPA Today!
Ready to Transform Your Career in Customer Service, CX, or Contact Centres?
Join ACXPA and become part of a community committed to elevating customer service standards across industries.
Explore your options and find the membership that fits your needs. Join a network committed to excellence, growth, and innovation.
Learn more about each membership type by clicking each option below:
Still not sure which ACXPA Membership is right for you?
Let’s chat! Call us on 039 492 2871, leave a message or book in a free discovery call and we’ll help you determine the best way ACXPA can support your business.
