Live Contact Centre Managers Roundtables
Are you managing a contact centre in Australia and looking for an easy way to hear about best practices, share ideas, and increase your knowledge?
With 74% of contact centre managers starting on the phone, and many only working in the one contact centre, it can often be quite difficult to head from other contact centre managers and learn how they are tackling similar issues, or to learn about what’s coming next in the industry without having to invest a lot of money and time attending conferences (that are often stacked with a bunch of vendors presenting) or attend a webinar that is part of a vendors marketing strategy.
Our Contact Centre Managers Roundtables enable you to hear from a different contact centre manager every fortnight in a live interview, plus, you’ll have the chance to ask questions via the live chat function, all without any vendors trying to sell you something!
Whether it’s some tips on how to solve a current issue, gaining some insights into what others are doing, hearing from the managers of the leading contact centres in our monthly Call Centre Rankings, being inspired by some thought leadership, pick up on some great tips that have worked for others, or if you want to stay across what’s happening in the industry, the live contact centre manager roundtables are here to help!
Live Contact Centre Managers Roundtables Fast Facts
Who are the Contact Centre Manager Community Roundtables for?
The Contact Centre Manager Community Roundtables are suitable for anyone who works in a contact centre manager role, including:
- Contact Centre Managers of either public or private sector contact centres.
- Small to large contact centres.
- Sales, service, support – all functions welcome!
- Inbound, outbound and multichannel.
- Those new to a contact centre manager role through to experienced managers.
We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.
Our Next Contact Centre Roundtable Featured Guest
Contact Centre Managers Community Roundtable Host
Justin Tippett
Justin Tippett is the CEO of ACXPA, with over 30 years of experience in the contact centre industry, having managed customer contact for some of Australia’s biggest brands.
Justin has judged contact centre award programs all over the world, is a regular commentator in the media and at industry conferences on best-practice contact centre operations, has written countless articles and social media posts on contact centres and has consulted with companies all over the world on contact centre management.
He also manages CX Skills, a training company that specialises in contact centre training programs for frontline agents through to senior managers.
Justin is looking forward to introducing a range of leaders from across our industry and sharing their expertise, insights and knowledge to help promote and progress our industry.
Upcoming Guests
We’re working hard to secure some great upcoming speakers. Keep an eye out below for who will be our next featured guest.
- 25th April – No Livestream (ANZAC Day public holiday in some states)
- 9th May – Scott Wooden, Director, TREC Australia
- 23rd May – Kerryn McKinlay, Customer Service Manager, Seek
- 6th June – Announced Soon!
- 20th June – Announced Soon!
ACXPA Members can watch all the previous roundtables on catch up at any time with recent guests, including:
- Daniel Silvestro, Global Head of Customer Experience, RØDE
- Julie Janssan and Hannah Stevens, Contact Centre Leaders, City of Onkaparinga Council (South Australia)
Interested in being our featured Guest?
If you’d like to be a featured guest on one of our Contact Centre Manager Community Roundtables and share your insights, experience and knowledge to help progress our industry, learn more on the Speaker FAQ page >
