Live Contact Centre Managers Roundtables

Are you managing a contact centre in Australia and looking for an easy way to connect to hear from other contact centre managers to stay on top of industry insights, share ideas and increase your knowledge?

With 74% of contact centre managers starting on the phone, and many only working in one contact centre, it can often be quite difficult to meet and interact with other contact centre managers to hear how they are tacking similar issues.

Our Contact Centre Managers Roundtables enable you to hear from another contact centre manager every fortnight in a live interview, plus you’ll have the opportunity to meet and interact with other Contact Centre Managers without any vendors trying to sell you something!

Just an open forum enabling you to converse with other industry peers working in a contact centre management role who, just like you, are keen to expand their knowledge and network in a safe and welcoming place.

Whether it’s some tips on how to solve a current issue, gaining some insights into what others are doing, hearing from the managers of the leading contact centres in our monthly Call Centre Rankings, being inspired by some thought leadership, or if you just want to stay across what’s happening in the industry, the live contact centre manager roundtables are here to help!

Live Contact Centre Managers Roundtables Fast Facts

  • They are completely free to attend.

  • Held every fortnight on Thursdays, 12:30 to 13:30 AEST or AEDT (Melbourne, Australia)

  • Hear from a Contact Centre Manager/Expert each fortnight in a live interview, plus have the opportunity to interact directly with the featured guest to ask questions and dive into areas of further interest. 

  • In addition to our featured interview, there will be a chance to interact with other Contact Centre Managers to ask questions, share insights etc

  • The session is moderated so you are free to just observe or contribute to the discussions.

  • Open to Contact Centre Managers of all shapes and sizes. 

  • Recordings of the sessions will be available for ACXPA Members to watch at a later stage if you can’t make it live.

Who is it suitable for?

Anyone who works in a contact centre manager role including:

  • Those new to a contact centre manager role through to experienced managers.
  • Public or private sector contact centres.
  • Small to large contact centres.
  • Sales, service, support – all functions welcome!
  • Inbound, outbound and multichannel.

We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.

How to Join

As a current ACXPA Subscriber, all you need to do is update your email preferences and select the ‘Live Contact Centre Manager Rountables’ under the alerts section and we’ll then email you the Zoom link and notification for each session.

How to Join

As a current ACXPA member, all you need to do is update your email preferences and select the ‘Live Contact Centre Manager Rountables’ under the alerts section and we’ll then email you the Zoom link and notification for each session.

How to Join

There is no cost to join, but we do ask that you subscribe so we can communicate with you about the upcoming session topics, Zoom link etc. as well as provide you with access to some other exclusive benefits.

When you join, just make sure you select the ‘Live Contact Centre Manager Roundtables’ in your email preferences to get the invitations!

If you want to share and earn points please login first

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS

ACXPA GOLD SPONSORS

ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2023 | Australian Customer Experience Professionals Association | Phone: +61 1800 0 ACXPA | Website Terms of Use

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account