Live Contact Centre Managers Roundtables
Are you managing a contact centre in Australia and looking for an easy way to connect to hear from other contact centre managers to stay on top of industry insights, share ideas and increase your knowledge?
With 74% of contact centre managers starting on the phone, and many only working in one contact centre, it can often be quite difficult to meet and interact with other contact centre managers to hear how they are tacking similar issues.
Our Contact Centre Managers Roundtables enable you to hear from another contact centre manager every fortnight in a live interview, plus you’ll have the opportunity to meet and interact with other Contact Centre Managers without any vendors trying to sell you something!
Just an open forum enabling you to converse with other industry peers working in a contact centre management role who, just like you, are keen to expand their knowledge and network in a safe and welcoming place.
Whether it’s some tips on how to solve a current issue, gaining some insights into what others are doing, hearing from the managers of the leading contact centres in our monthly Call Centre Rankings, being inspired by some thought leadership, or if you just want to stay across what’s happening in the industry, the live contact centre manager roundtables are here to help!
Who is it suitable for?
Anyone who works in a contact centre manager role including:
- Those new to a contact centre manager role through to experienced managers.
- Public or private sector contact centres.
- Small to large contact centres.
- Sales, service, support – all functions welcome!
- Inbound, outbound and multichannel.
We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.
How to Join
As a current ACXPA Subscriber, all you need to do is update your email preferences and select the ‘Live Contact Centre Manager Rountables’ under the alerts section and we’ll then email you the Zoom link and notification for each session.
How to Join
As a current ACXPA member, all you need to do is update your email preferences and select the ‘Live Contact Centre Manager Rountables’ under the alerts section and we’ll then email you the Zoom link and notification for each session.
How to Join
There is no cost to join, but we do ask that you subscribe so we can communicate with you about the upcoming session topics, Zoom link etc. as well as provide you with access to some other exclusive benefits.
When you join, just make sure you select the ‘Live Contact Centre Manager Roundtables’ in your email preferences to get the invitations!