Live Contact Centre Managers Roundtables
“Engage with Australia’s contact centre community in a free, expert-led live session – real insights, no sales pitch!”
Managing a contact centre comes with unique challenges, and staying ahead requires learning from those who’ve been there. That’s why ACXPA’s Contact Centre Managers Roundtables bring together a panel of experienced industry leaders each month to share their real-world insights, best practices, and strategies for success.
In these interactive sessions, our panel tackles the biggest challenges facing contact centre managers today—from AI and emerging technologies, workforce management and employee engagement to best practices in QA and operational efficiency. You’ll gain practical, actionable takeaways that you can apply immediately to improve your team’s performance and drive better outcomes.
Why Attend?
✅ Expert-led panel discussions featuring seasoned contact centre leaders.
✅ Fresh industry topics each month, covering technology, operational best practices, employee experience, and more.
✅ Streamed live – watch, engage, ask questions, or simply listen in.
✅ No vendor bias. No sales pitches. Just valuable, real-world insights.
The Contact Centre Managers Roundtables are free to attend! Simply register on LinkedIn, or if you’re an ACXPA Member or Subscriber, watch the live stream right here—no registration needed.
Commencing on Thursday, 1st of May 2025!
Contact Centre Roundtables Fast-Facts
Who are the Contact Centre Roundtables Suitable for?
The Contact Centre Manager Community Roundtables are suitable for anyone who works in a contact centre manager role, including:
- Contact Centre Managers of either public or private sector contact centres.
- Small to large contact centres.
- Sales, service, support – all functions welcome!
- Inbound, outbound and multichannel.
- Those new to a contact centre manager role, through to experienced managers.
- Team Leaders aspiring to move into a contact centre manager role.
Meet Our Contact Centre Roundtable Panel
Our Contact Centre Roundtable panelists aren’t just experts in their fields—they’re passionate contact centre leaders dedicated to sharing knowledge, driving industry growth, and supporting the next generation of professionals.
Each panelist brings deep expertise and hands-on experience, tackling real-world challenges in contact centre operations, workforce management, technology, employee engagement, customer service strategy, and leadership across a diverse range of industries.
What sets them apart is their commitment to the industry—not just as proven professionals leading contact centre excellence, but as individuals dedicated to giving back by sharing insights to help others learn, grow, and succeed.
These sessions are purely focused on expertise and practical advice, free from sales pitches, ensuring that every discussion provides real value to elevate the industry.
Learn more about each of our Contact Centre Roundtable panelists below.
As the host of the Contact Centre Managers Roundtables, Justin brings his deep industry expertise to facilitate insightful discussions with top contact centre leaders. Covering key topics such as emerging technology, quality assurance & benchmarking, workforce management, employee engagement, and operational efficiency, these sessions provide practical strategies that managers can apply immediately.
A respected industry thought leader, Justin has played a pivotal role in developing national standards, benchmarking services, and industry best practices. He is dedicated to ensuring contact centre professionals have access to the insights, tools, and community support they need to succeed.
Whether moderating roundtable discussions or shaping industry initiatives, Justin remains committed to elevating the contact centre profession and fostering a thriving, knowledge-sharing community.
As a passionate change management practitioner, Nadine thrives in fast-paced environments, managing complex stakeholder groups and implementing strategies that enhance both the customer and employee experience. With hands-on experience in >end-to-end SaaS development and enterprise solutions, she is deeply committed to leveraging technology to improve every touchpoint in the contact centre journey.
As a panellist for the Contact Centre Managers Roundtables, Nadine brings real-world insights into leadership, digital transformation, and operational strategy. She is dedicated to helping contact centre professionals navigate change, embrace innovation, and drive meaningful improvements in service delivery and team engagement.
Motivated by a desire to create lasting impact, Nadine is committed to empowering teams and organisations to deliver outstanding customer experiences.
A people-focused leader, Brandon has built and inspired large, high-performing teams in complex, high-volume environments, fostering a culture of engagement, collaboration, and continuous improvement to enhance both the employee and customer experience.
He specialises in building and optimising contact centre functions, improving operational efficiency through process redesign, and reimagining customer journeys to make things easier for both customers and staff. With a proven track record in centralising support functions, uplifting workforce capability, and delivering seamless experiences across voice and digital channels, his expertise spans strategic leadership, stakeholder management, and CX transformation.
As Contact Centre Director at Uniting AgeWell, Brandon is leading the establishment of a new contact centre function to support service delivery and future growth, ensuring a seamless, high-quality experience for customers.
With an ability to connect strategy to delivery, an insatiable curiosity to understand the ‘why’, and an unwavering focus on making a difference, Brandon brings real-world insights into innovation, transformation, and team performance. As a panellist for the Contact Centre Managers Roundtables, he shares his passion for elevating the role of contact centres and creating genuinely great customer experiences.
All our panellists bring a wealth of experience in areas such as workforce management, digital transformation, leadership, customer service strategy, and operational excellence. Stay tuned for their announcement, and get ready to gain valuable insights from some of the best minds in the industry.
Make sure to register for the next session to engage with our panellists, ask questions, and walk away with actionable strategies to enhance your contact centre operations.
