Live Contact Centre Managers Roundtables
Are you managing a contact centre in Australia and interested in learning more about best practices and learn experiences from other contact centre leaders?
With 74% of contact centre managers starting on the phone, and many only working in one contact centre, it can often be quite challenging to get exposed to different methodologies and practices in contact centre management without someone trying to sell you something!
Our Contact Centre Managers Roundtables enable you to hear from a different contact centre manager in a live interview every fortnight, with no agenda other than to help share experiences.
Whether it’s some tips on how to solve a current issue, gaining some insights into what other experiences and challenges other contact centre managers are going through, learning directly from the leading contact centres in the Australian Call Centre Rankings on best practices, thought leadership, future predictions and lots more!
The Contact Centre Managers Roundtables are free to join each fortnight – just register on LinkedIn, or if you’re an ACXPA Member or Subscriber, you can watch the live stream directly on this page without the need to register.
Live Contact Centre Managers Roundtables Fast Facts
Who are the Contact Centre Manager Community Roundtables for?
The Contact Centre Manager Community Roundtables are suitable for anyone who works in a contact centre manager role, including:
- Contact Centre Managers of either public or private sector contact centres.
- Small to large contact centres.
- Sales, service, support – all functions welcome!
- Inbound, outbound and multichannel.
- Those new to a contact centre manager role through to experienced managers.
We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.
Contact Centre Managers Community Roundtable Host
Justin Tippett
Justin Tippett is the CEO of ACXPA, with over 30 years of experience in the contact centre industry, having managed customer contact for some of Australia’s biggest brands.
Justin has judged contact centre award programs all over the world, is a regular commentator in the media and at industry conferences on best-practice contact centre operations, has written countless articles and social media posts on contact centres and has consulted with companies all over the world on contact centre management.
He also manages CX Skills, a training company that specialises in contact centre training programs for frontline agents through to senior managers.
Justin is looking forward to introducing a range of leaders from across our industry and sharing their expertise, insights and knowledge to help promote and progress our industry.
Upcoming Guests
We’re excited to share some of the upcoming guests below:
- 1st August – Announced soon!
- 15th August – Announced soon!
- 29th August – Announced soon!
ACXPA Members can watch all the previous roundtables on catch up at any time with recent guests, including:
- John Stavrakis, Contact Centre Manager, ProbeCX
- Anthony Marafioti, National Operations Manager, connectnow/AGL
- Scott Wooden, Director, TREC Australia
- Daniel Silvestro, Global Head of Customer Experience, RØDE
- Julie Janssan and Hannah Stevens, Contact Centre Leaders, City of Onkaparinga Council (South Australia)
Interested in being our featured Guest?
If you’d like to be a featured guest on one of our Contact Centre Manager Community Roundtables and share your insights, experience and knowledge to help progress our industry, learn more on the Speaker FAQ page >
