Live Contact Centre Managers Roundtables

Are you managing a contact centre in Australia and looking for an easy way to hear about best practices, share ideas, and increase your knowledge?

With 74% of contact centre managers starting on the phone, and many only working in the one contact centre, it can often be quite difficult to head from other contact centre managers and learn how they are tackling similar issues, or to learn about what’s coming next in the industry without having to invest a lot of money and time attending conferences (that are often stacked with a bunch of vendors presenting) or attend a webinar that is part of a vendors marketing strategy.

Our Contact Centre Managers Roundtables enable you to hear from a different contact centre manager every fortnight in a live interview, plus, you’ll have the chance to ask questions via the live chat function, all without any vendors trying to sell you something!

Whether it’s some tips on how to solve a current issue, gaining some insights into what others are doing, hearing from the managers of the leading contact centres in our monthly Call Centre Rankings, being inspired by some thought leadership, pick up on some great tips that have worked for others, or if you want to stay across what’s happening in the industry, the live contact centre manager roundtables are here to help!

Live Contact Centre Managers Roundtables Fast Facts

  • Livestreams on LinkedIn every fortnight on Thursdays, 12:30 to 13:30 AEST or AEDT (Melbourne, Australia).

  • Hear directly from a leading Contact Centre Practitioner each fortnight in a live ~40-minute interview, with approximately 20 minutes of Q&A time.

  • The objective of the Contact Centre Manager Roundtables is to help educate and inspire, with absolutely no sales agendas.

  • Contact Centre Managers of all shapes and sizes are welcome!

  • The Roundtables are free to attend and watch – just register for the one you’d like to each on LinkedIn Events >.

  • ACXPA Subscribers and Members can watch the live stream directly on the ACXPA website without the need to register each time.

  • ACXPA Members can watch all the recordings of previous Contact Centre Manager Roundtables in their Video Library at any time (in case you can’t make it live).

Who are the Contact Centre Manager Community Roundtables for?

The Contact Centre Manager Community Roundtables are suitable for anyone who works in a contact centre manager role, including:

  • Contact Centre Managers of either public or private sector contact centres.
  • Small to large contact centres.
  • Sales, service, support – all functions welcome!
  • Inbound, outbound and multichannel.
  • Those new to a contact centre manager role through to experienced managers.

We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.

Contact Centre Managers Community Roundtable Host

ACXPA Contact Centre Community Roundtables Moderator
ACXPA Contact Centre Community Roundtables Moderator & Host, Justin Tippett

Justin Tippett

Justin Tippett is the CEO of ACXPA, with over 30 years of experience in the contact centre industry, having managed customer contact for some of Australia’s biggest brands.

Justin has judged contact centre award programs all over the world, is a regular commentator in the media and at industry conferences on best-practice contact centre operations, has written countless articles and social media posts on contact centres and has consulted with companies all over the world on contact centre management.

He also manages CX Skills, a training company that specialises in contact centre training programs for frontline agents through to senior managers.

Justin is looking forward to introducing a range of leaders from across our industry and sharing their expertise, insights and knowledge to help promote and progress our industry.

Upcoming Guests

We’re working hard to secure some great upcoming speakers. Keep an eye out below for who will be our next featured guest. 

  • 6th June – Announced Soon!
  • 20th June – John Stavrakis, Contact Centre Manager, Probe
  • 4th July – Announced Soon!

ACXPA Members can watch all the previous roundtables on catch up at any time with recent guests, including: 

  • Anthony Marafioti, National Operations Manager, connectnow/AGL
  • Scott Wooden, Director, TREC Australia
  • Daniel Silvestro, Global Head of Customer Experience, RØDE
  • Julie Janssan and Hannah Stevens, Contact Centre Leaders, City of Onkaparinga Council (South Australia)

Interested in being our featured Guest?

If you’d like to be a featured guest on one of our Contact Centre Manager Community Roundtables and share your insights, experience and knowledge to help progress our industry, learn more on the Speaker FAQ page >

How to Watch the Contact Centre Manager Roundtable Livestream

, as a current ACXPA Subscriber, you can watch the live stream directly on this page at the scheduled date and time (just make sure you are logged in like you are now).

If you’d like to receive an email notification from us about the upcoming speaker, update your email preferences and select the ‘Live Contact Centre Manager Roundtables’ under the alerts section.

By upgrading to an ACXPA Membership,  you’ll have the added bonus of being able to ask questions during the live stream and watch all recorded sessions in your Video Library at any time. Upgrade now >

How to Watch the Contact Centre Manager Roundtables on Catch Up

Sometimes it may not always be convenient to join the Contact Centre Manager Roundtables during the live stream as other work commitments (and life!) get in the way.

ACXPA Members have the added bonus of being able to watch all of the Contact Centre Manager Roundtables at any time in their video library.

So even if you can’t make it live, you’ll always be able to access great content at a time that suits your learning preferences. Upgrade now >

How to Watch the Contact Centre Manager Roundtable Livestream

, as a current ACXPA Member, you can watch the live stream directly on this page at the scheduled date and time (just make sure you are logged in like you are now).

If you’d like to receive an email notification from us about the upcoming speaker, update your email preferences and select the ‘Live Contact Centre Manager Roundtables’ under the alerts section.

How to Watch the Contact Centre Manager Roundtables on Catch Up

Sometimes it may not always be convenient to join the Contact Centre Manager Roundtables during the live stream as other work commitments (and life!) get in the way.

ACXPA Members like you have the added bonus of being able to watch all of the Contact Centre Manager Roundtables at any time in your video library.

So even if you can’t make it live, you’ll always be able to access great content at a time that suits your learning preferences.

How to Access the Contact Centre Manager Roundtable Livestreams

We’ve made it really easy to watch the Live Contact Centre Manager Community Roundtables with three simple solutions to suit your learning objectives.

You can watch any upcoming Live Contact Centre Manager Community Roundtables for free by either subscribing to ACXPA or registering for a specific Roundtable on Linkedin.

ACXPA Members have the added bonus of being able to watch all previous Contact Centre Manager Community Roundtables at any time in the Video Library and download slides/diagrams used in the presentations.

3 Ways to Watch a Contact Centre Manager Roundtable

1. Join ACXPA

(starting from just $35 per year)

  • Watch ANY live stream at the scheduled date and time directly on the ACXPA website.

  • Watch recordings of all Contact Centre Manager Roundtables at any time in your own Video Library so you never miss out.

  • Gain access to a host of other membership benefits, including our Member Symposium videos, industry data & research including the Australian Call Centre Rankings, tools & resources, discounts on training and events and lots more!

2. Subscribe to ACXPA

(free)

  • Watch the live stream on the ACXPA website at the scheduled date and time.

  • You only need to subscribe once, and you can watch any of the upcoming Contact Centre Manager Roundtables.

3.Watch on LinkedIn Live

(free)

  • Register directly on LinkedIn (for free) to watch any upcoming scheduled CX Roundtable.

  • You’ll need to register for each specific Contact Centre Manager Roundtable.

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