ACXPA Community Roundtables – Speaker Information

When and Where

The Community Roundtables are recorded live via Zoom at the exact same day and time each fortnight:

• CX Roundtables are held every fortnight on Wednesdays between 12:30 and 13:30 AEDT/AEST (Melbourne, Australia)
• Contact Centre Roundtables are held every fortnight on Thursdays between 12:30 and 13:30 AEDT/AEST (Melbourne, Australia)

Format and Distribution

We record the Community Roundtables live via Zoom (refer to session dates and times below), with the first 40 minutes (approximately) conducted in an interview format, and then we allow up to 20 minutes for moderated Q&A from any listeners.

Following the live session, we will make the video available for ACXPA Members and release some or all of the audio on the CX Matters Podcast.

With the largest audience of CX and Contact Centre professionals in Australia and distribution across multiple channels, we’ll ensure your Community Roundtable will receive maximum exposure.

Speaker Seniority 

The ACXPA audience covers the full range of our industry, from frontline agents to senior executives.

We’d like to ensure we cater for all roles in our industry, so we don’t have any minimum seniority to be a guest speaker. As we promote the Community Roundtables in advance, this provides the audience with the option to join sessions that include guests that are of the most interest to them.

Some industry professionals would love to hear the insights from frontline agents currently working in the industry or hear from a team leader on what they find the most challenging; others might want to hear from senior CX leaders on how they are planning to incorporate AI, Data and Analytics gurus on how to best extract useable insights, WFM practitioners on the latest trends etc.

In short, as long as your role is related to the contact centre or CX industry, we’re sure members of our community will find it interesting!

Your Hosts and Moderators

The Community Roundtables are hosted by industry leaders, who will conduct the interview and liaise with you beforehand to ensure you shine your best.

They will also moderate any questions at the end of the interview.

Social Media Promotion

Our aim is to provide a professional production that serves as a great resource for our CX community, and to also help showcase your contribution to our industry.

We’ll prepare and produce all the Social Media banners to promote your upcoming roundtable and share them across our social channels, including LinkedIn, Twitter, Facebook, etc.

You’re invited to promote your participation in the Community Roundtable – it’s a great way to boost your profile while also giving back to our community at the same time!

Interview Content

The Community Roundtables aim to share insights and information that can help others on their contact centre or customer experience journey.

This can take many forms, but our overriding principle is no selling! Guests join our roundtables to learn, be inspired, and connect – not to be sold to!

The Community Roundtable hosts will communicate with you before the Roundtable to ensure there are no surprises during the live broadcast and to have a high-level agreement on the key topics to be discussed.

Is there any cost for me to be a speaker?

No. We will prepare all the Social Media banners, edit the video, etc, at no cost to you.

Do I have to be an ACXPA Member to present?

No. First and foremost, we want to help the industry, so there is no requirement for you or your company to be a member.

Of course, we always welcome new members, and we believe we provide lots of value, so click here if you’d like to learn more about our memberships >

How can people watch the Community Roundtable?

The Community Roundtables are free for anyone to watch live, we just ask that people subscribe so we can communicate the details of the session with them.

ACXPA Members will have access to a Video Library that enables them to watch the previously recorded Community Roundtables at any time.

Do I get final approval before it’s released?

The Community Roundtables are recorded live, so no.

If you believe prior approval will be required, please refer to our Member Symposium Speaker Briefing, as we do record those sessions in advance enabling you time to seek approval.

That said, we are not A Current Affair! Our goal is to provide you with a platform to shine and share with others some of your learnings, insights and experience and you are never forced to answer anything you don’t want to!

How many people will watch/listen to the Roundtable?

The Community Roundtables are a new concept, so ACXPA’s approach is a bit of ‘build it and they will come’!  So, like any new format, it might take a little while before audiences build. Our initial goal is to ensure we have regular guests each fortnight so our audience can get used to the routine and to continue adding the recorded sessions to our Video Library.

What we are seeing, though, is that getting people to a live event is becoming increasingly difficult, so we expect that the live events may not have big numbers (at least initially), but it will get more views as people watch on catch-up or listen via a podcast.

But what we can tell you is we have the most website traffic in Australia for CX and Contact Centre professionals (over 12,000 unique visitors per month!) and over 30k followers on Social Media!

I’m a vendor/consultant, am I able to be a speaker?

Most likely not.  Whilst we don’t devalue your experience and expertise (as most vendors or consultants worked in the industry prior to jumping over to the dark side!), the Roundtables are designed to get to know current practitioners.

We offer vendors a range of tools and resources to help promote their products and services through our Vendor Memberships and Supplier Directory.

That said, if we think it will add value to our community and is not promoting a particular product or service, then we are happy to have a conversation.

Will I get the questions to be asked in advance?

We don’t typically provide scripted questions as we want the Roundtables to be fluid and engaging. However, the moderator will work with you before the session to ensure you are prepared as needed so we give you the best chance to shine.