Help launch the inaugural ACXPA WA Advisory Board
WA has serious depth in customer service, contact centres and CX — but right now there’s no local advisory board driving connection or momentum. We’re forming the founding group and looking for people ready to shape it.
If you want to build a stronger local community, coordinate practical events, and give WA a louder industry voice — put your hand up (Chair/State Lead, committee member, or contributor).
What this board is (and what it isn’t)
This isn’t a ceremonial title or a “nice-to-have” committee. It’s a small group of people who want to build a stronger local CX & service community and make it easier for WA professionals to connect, learn and influence.
It is…
- A local voice for CX, customer service and contact centre professionals in Western Australia
- A practical organiser of local networking events, site tours and industry conversations
- A connector between WA needs and ACXPA’s national work (standards, resources, events)
- A platform for professionals to contribute, lead and be recognised for shaping the industry
It’s not…
- A heavy time commitment or weekly meeting schedule
- A vendor sales channel (ACXPA stays practitioner-led and outcome-driven)
- A closed club — we want diverse perspectives across sectors, roles and regions
- A role that requires “CX” in your job title (service leaders, ops leaders and frontline leaders welcome)
Roles we’re looking to fill
We’re open to different structures depending on who steps forward — but we’re specifically looking for people interested in either a chair/state lead role, or being part of the founding committee.
Chair / State Lead
Help steer the agenda, bring the group together, and be the public “connector” for ACXPA WA. You don’t need to do everything — but you do need to care about making it happen.
Founding Committee Member
Support local activity and help shape what we run: meetups, practical talks, site tours, panel discussions, capability-building sessions, and local collaboration.
Event & Community Support
Prefer to contribute in a focused way? Help with venue ideas, introductions, comms, partner outreach, or making events feel welcoming and high-quality.
What you’ll actually do
The goal is momentum without bureaucracy. We’ll keep the operating rhythm lightweight and outcome-focused.
Typical activities
- Help shape and promote 2–4 local activities per year to start (and grow from there)
- Contribute ideas for site tours, meetups, speakers and practical discussion topics
- Bring regional perspectives (what’s different in WA, what’s needed, what’s working)
- Connect ACXPA with organisations and leaders who care about lifting service outcomes
Time commitment
- A short monthly or bi-monthly check-in (depending on what we’re planning)
- Optional involvement in event planning / hosting depending on your role
- We’ll build around your capacity — the point is progress, not perfection
What you get in return
This is a leadership and profile-building opportunity — but it’s also about genuinely strengthening your network and impact.
Industry visibility
Be recognised as part of the founding group building ACXPA’s local presence in Western Australia — and helping shape the state’s CX and service conversation.
Network & access
Build stronger connections across sectors and roles — and plug into ACXPA’s broader national community, events and resources.
Membership support
As a thank you for contributing, we’ll provide a free ACXPA individual professional membership and a discounted membership option for your business.
Be part of the inaugural ACXPA WA State Advisory Board
If you’re passionate about CX, customer service or contact centres — and you want WA to have a stronger, more connected industry community — put your hand up. Chair, committee, or contributor: we’ll work out the right fit.
Application / Expression of Interest
Complete the form below and we’ll be in touch. If you’re interested in being Chair/State Lead, select that option — otherwise choose committee/member support.
Quick FAQs
Do I need to be in Perth?
No. We want representation across WA — including regional areas. Events can rotate, and formats can vary.
Do I need to be a “CX person”?
Not at all. Customer service leaders, contact centre ops, quality/WFM, complaints, service design, digital, team leaders — if you care about service outcomes, you fit.
How formal is it?
Light-touch and practical. The goal is to create momentum and connection — not red tape.
What if I can only contribute occasionally?
That’s fine. Tell us your capacity in the form. We can shape roles around the people we have.
