ACXPA Individual Membership
An ACXPA Individual membership provides you with a range of exclusive benefits designed to improve your knowledge, arm you with the skills you need to succeed and help you to build powerful networks, all without the constant sales pitches from vendors.
Whether you’re just starting your career, moving up the corporate ladder or you’re a senior executive, ACXPA has got you covered!
You’ll gain industry best-practice knowledge, insights into current issues and tips on how to overcome them, thought leadership on emerging trends and opportunities and gain access to a range of resources to help you succeed in your role.
As ACXPA covers all the customer touchpoints – contact centres, customer experience (CX), customer service and digital service, you’ll be exposed to a wide range of content that will not only help you in your current role, it will help expand your career opportunities for tomorrow.
Our individual memberships are packed full of real, genuine value, and by joining, you’ll become part of a powerful community that is strengthening the entire industry and creating a strong future for us all.
Learn more about ACXPA or read below for the Individual ACXPA Membership benefits.
Join Australia’s Best Resource for CX & Contact Centre Professionals!
An ACXPA Membership unlocks a range of powerful benefits, whether you’re just starting your career, climbing the corporate ladder or a senior executive looking for a competitive edge.
If you’re looking for membership options for your whole team or business, view our Business Memberships >
An ACXPA Individual Membership includes:
Access to Exclusive Industry Data & Insights
ACXPA Members gain instant access to the Australian Call Centre Rankings, which contains a range of regular industry benchmarking data for contact centres and CX, including the overall rankings for contact centres in Australia, average wait times by industry sector, and lots more.
With an ACXPA Individual Membership, you’ll gain access to exclusive information not available to the general public and can download member-only reports.
You’ll also gain access to a range of other exclusive industry insights and trend data that are just for our members, so you’ll always be in the know!
Access to the ACXPA Member Bites Video Library
We have a growing library of video interviews and presentations by leading local and international experts that enable you to fast-track your knowledge on various topics for contact centres, customer experience and customer service professionals.
The Member Bite sessions are short and sharp – designed to fast-track your knowledge on a wide range of topics. From hearing first-hand about what’s worked (and what hasn’t!), how-to guides, case studies and more – all designed to help you improve your effectiveness in your current role, and support you in preparing for your next one!
You’ll also be able to view the recordings of all the Contact Centre and Customer Experience Community Roundtables so you watch them at any time.
Access to Valuable Downloads
Gain access to our complete downloads library that contains a host of tools, templates and resources to help you improve efficiencies and knowledge.
From templates for Customer Journey Maps, Customer Personas etc, Erlang Calculators, ROI Calculators, Call Centre Ranking reports, trivia quizzes to boost employee engagement, job templates and lots more – all designed to help save you time and effort (and therefore money!).
Powerful Resources to Build Your Network
One of the best ways to learn in our industry is by talking and engaging with others. Yet, it’s not always easy to build your network in today’s world! Whether online or in-person, we’ll help you build your professional network and make liaising with others in similar roles easy.
– You can join the fortnightly roundtables, which are a great forum to meet others with similar challenges in a relaxed, moderated online session every fortnight that is free from vendor-sponsored content. We have one for CX practitioners and one for Contact Centre Managers.
– You’ll gain access to our powerful Individual Member’s Directory, making it easy for you to build connections by searching, connecting and engaging with other members by using powerful filters including location, skillset, size of the contact centre, contact channels in use, business sector and more.
– You can join our Private Members Groups that enable you to instantly connect to others in similar roles, such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more.
– You’ll also gain access to our in-person events – from site tours and networking events, we provide a safe and welcoming environment to meet others.
Community Support
Have you ever wanted to ask a question and get help from the community? Well, now you can!
We have Private Members Groups that enable you to instantly connect to others in similar roles, such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more where you can ask questions, conduct a poll etc and engage directly with others in similar roles.
Plus, the whole ACXPA team is here to support you so if you need help for anything, we’re just an email or phone call away!
Genuine Cost Savings!
Genuine savings off a range of resources, training and events, including:
– 50% off all ACXPA Events, such as in-person networking events, site tours, etc.
– 50% off all ACXPA Shop items (premium downloads like the Erlang Calculator Pro).
– 25% off all CX Skills courses (everything from frontline employee courses, Team Leader Courses, Contact Centre & CX Management, WFM, Resilience and more!). CX Skills provides a range of courses designed and delivered by genuine industry experts, not just someone reading off a PowerPoint deck! With an average customer review score of 4.9/5 over the past four years, you can be assured your training will be in great hands. View the upcoming courses >
– 10% off Contact Centre CX Benchmarking – the ultimate way to receive powerful insights for your contact centre performance and benchmarking data against similar companies.
You’ll be in great company!
By purchasing an ACXPA individual membership you’ll be joining other ACXPA members from the following organisations.
Individual Membership Price: $197 per year (ex GST)
For less than $17 a month, you’ll gain access to Australia’s best resources and the fastest-growing community for CX, Contact Centre and Customer Service professionals!
Access to the ACXPA Member Bites Video Library – a growing video library of exclusive expert presentations and case studies you can watch at any time.
Exclusive member-only benchmarking data including the Australian Call Centre Rankings reports.
Regular live online events you can join to stay up to date with what’s happening in our industry.
Templates, calculators, guides, quizzes and case studies you can download at any time.
A purpose-built members directory to connect and engage with other members with industry-specific filters.
Member-only discounts to networking events and training courses.
Need membership for your team? View our Business Memberships >
What are the payment options?
At checkout, you can pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days but if you need something different, just let us know.
Are their discounts available for multiple memberships?
Yes! Please refer to our business membership plans which are a cost-effective way of purchasing multiple individual memberships for your team/business.
How long is an ACXPA Membership for?
All memberships are for 12 months. Memberships will auto-renew each year (you can switch off the renewal option easily in your member settings if for some reason you don’t want to renew).
When does the membership period commence?
If you purchase your membership by credit card, your membership will commence immediately on payment. If you purchase a membership via invoice, your membership will commence on the date payment is received.
How often will I receive emails if I join?
We don’t believe in endless emails spamming your inbox so you have complete control over your communication preferences with us at all times and we will never provide your details to any vendors without your explicit consent.
Why Join ACXPA?
Ultimately, ACXPA will live and die by the value we provide to our members, not by selling our database to vendors—exactly the way it should be.
So we are constantly working hard for you to provide high-quality resources, insights and connections.
We’re not a large corporate or not-for-profit; we’re a small business with a passionate team of people trying to drive change in our industry. You can see and feel our passion and commitment to the industry across all our content.
Your membership fees help us continue to produce content designed to educate, not sell. As we grow, it enables us to produce even more great content, events, and resources that will benefit you and the broader industry.
Want to chat about your membership options?
If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at [email protected] or send us a message via our online form >
Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!
Upgrade to an ACXPA Individual Membership
Thanks for being an ACXPA Subscriber!
By upgrading to an ACXPA Individual membership, you’ll gain full access to all of the ACXPA resources including the ACXPA Member Bites Video Library, exclusive Call Centre Ranking data, all of our resources to download and 50% off all ACXPA Events and 25% of all CX Skills courses.
Upgrading to an ACXPA Individual Membership includes:
Access to Exclusive Industry Data & Insights
ACXPA Individual Members gain instant access to the Australian Call Centre Rankings, which contains a range of regular industry benchmarking data for contact centres and CX, including the overall rankings for contact centres in Australia, average wait times by industry sector, and lots more.
By upgrading to an ACXPA Individual Membership, you’ll gain access to exclusive information not available to the general public and can download all the member-only reports.
Access to the ACXPA Member Bites Video Library
We have a growing library of video interviews and presentations by leading local and international experts that enable you to fast-track your knowledge on various topics for contact centres, customer experience and customer service professionals.
The Member Bite sessions are short and sharp – designed to fast-track your knowledge on a wide range of topics. From hearing first-hand about what’s worked (and what hasn’t!), how-to guides, case studies and more – all designed to help you improve your effectiveness in your current role, and support you in preparing for your next one!
You’ll also be able to view the recordings of all the Contact Centre and Customer Experience Community Roundtables so you watch them at any time.
Access to Valuable Downloads
As a subscriber, you only have access to a limited number of our downloads. By upgrading, you’ll gain full access to our complete downloads library that contains a host of tools, templates and resources to help you improve efficiencies and knowledge.
From templates for Customer Journey Maps, Customer Personas etc, Erlang Calculators, ROI Calculators, Call Centre Ranking reports, trivia quizzes to boost employee engagement, job templates and lots more – all designed to help save you time and effort (and therefore money!).
Powerful Resources to Build Your Network
One of the best ways to learn in our industry is by talking and engaging with others. Yet, it’s not always easy to build your network in today’s world! Whether online or in-person, we’ll help you build your professional network and make liaising with others in similar roles easy.
– You can join the fortnightly roundtables, which are a great forum to meet others with similar challenges in a relaxed, moderated online session every fortnight that is free from vendor-sponsored content. We have one for CX practitioners and one for Contact Centre Managers.
– You’ll gain access to our powerful Individual Member’s Directory, making it easy for you to build connections by searching, connecting and engaging with other members by using powerful filters including location, skillset, size of the contact centre, contact channels in use, business sector and more.
– You can join our Private Members Groups that enable you to instantly connect to others in similar roles, such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more.
– You’ll also gain access to our in-person events – from site tours and networking events, we provide a safe and welcoming environment to meet others.
Community Support
Have you ever wanted to ask a question and get help from the community? Well, now you can!
By upgrading, you’ll gain access to the Private Members Groups that enable you to instantly connect to others in similar roles, such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more where you can ask questions, conduct a poll etc and engage directly with others in similar roles.
Plus, the whole ACXPA team is here to support you so if you need help for anything, we’re just an email or phone call away!
Supercharge your Cost Savings!
As a subscriber, you currently save 10% of ACXPA events. When you upgrade to an ACXPA Individual Membership, you’ll gain significant discounts off a range of resources, training and events, including:
– 50% off all ACXPA Events, such as in-person networking events, site tours, etc.
– 50% off all ACXPA Shop items (premium downloads like the Erlang Calculator Pro).
– 25% off all CX Skills courses (everything from frontline employee courses, Team Leader Courses, Contact Centre & CX Management, WFM, Resilience and more!). CX Skills provides a range of courses designed and delivered by genuine industry experts, not just someone reading off a PowerPoint deck! With an average customer review score of 4.9/5 over the past four years, you can be assured your training will be in great hands. View the upcoming courses >
– 10% off Contact Centre CX Benchmarking – the ultimate way to receive powerful insights for your contact centre performance and benchmarking data against similar companies.
Individual Membership Price: $197 per year (ex GST)
Need membership for your team? View our Business Memberships >
What are the payment options?
At checkout, you can pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days but if you need something different, just let us know.
Are their discounts available for multiple memberships?
Yes! Please refer to our business membership plans which are a cost-effective way of purchasing multiple individual memberships for your team/business.
How long is an ACXPA Individual Membership for?
All memberships are for 12 months. Memberships will auto-renew each year (you can switch off the renewal option easily in your member settings if for some reason you don’t want to renew).
When does the membership period commence?
If you purchase your membership by credit card, your membership will commence immediately on payment. If you purchase a membership via invoice, your membership will commence on the date payment is received.
How often will I receive emails if I join?
We don’t believe in endless emails spamming your inbox so you have complete control over your communication preferences with us at all times and we will never provide your details to any vendors without your explicit consent.
Why Join ACXPA?
Ultimately, ACXPA will live and die by the value we provide to our members, not by selling our database to vendors—exactly the way it should be.
So we are constantly working hard for you to provide high-quality resources, insights and connections.
We’re not a large corporate or not-for-profit; we’re a small business with a passionate team of people trying to drive change in our industry. You can see and feel our passion and commitment to the industry across all our content.
Your membership fees help us continue to produce content designed to educate, not sell. As we grow, it enables us to produce even more great content, events, and resources that will benefit you and the broader industry.
Want to chat about your membership options?
If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at [email protected] or send us a message via our online form >
Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!
, you’re already logged in as an Individual Member!
Need membership for your team? View our Business Memberships >
(A Business Membership includes Individual Memberships (like this one) you can allocate directly to employees!)
