An ACXPA Individual membership provides you with a range of exclusive benefits designed to improve your knowledge, arm you with the skills you need to succeed and help you to build powerful networks, all without the constant sales pitches from vendors.
Whether you’re just starting your career, moving up the corporate ladder or you’re a senior executive, ACXPA has got you covered!
You’ll gain industry best-practice knowledge, insights into current issues and tips on how to overcome them, thought leadership on emerging trends and opportunities and gain access to a range of resources to help you succeed in your role.
As ACXPA covers all the customer touchpoints – contact centres, customer experience (CX), customer service and digital service, you’ll be exposed to a wide range of content that will not only help you in your current role, it will help expand your career opportunities for tomorrow.
Our individual memberships are packed full of real, genuine value, and by joining, you’ll become part of a powerful community that is strengthening the entire industry and creating a strong future for us all.
Learn more about ACXPA or read below for the Individual ACXPA Membership benefits.
Benefits of being an ACXPA Member
More than just paying an annual fee and being added to a newsletter along with some token discounts, ACXPA delivers real value to all members.
An ACXPA Membership unlocks a range of powerful benefits, whether you’re just starting your career, climbing the corporate ladder or a senior executive looking for a competitive edge.
If you’re looking for membership options for your whole team or business, view our Business Memberships.
An ACXPA Individual Membership includes:
“It’s been great to connect with other members about strategies for attracting and retaining frontline employees and to re-affirm the importance of Australian organisations infusing CX throughout their business. Every employee within Red Energy speaks with customers, and ACXPA plays a big part in our success.” – Sarah Young, Manager Retail Customer Assist, Red Energy
All this for just $197 per year!
For less than $17 a month, you’ll gain access to Australia’s best resources and the fastest-growing community for CX, Contact Centre and Customer Service professionals!
Need more than one membership? View our Business Memberships >
What are the payment options?
At checkout, you can pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days but if you need something different, just let us know.
Are their discounts available for multiple memberships?
Yes! Please refer to our business membership plans which are a cost-effective way of purchasing multiple individual memberships for your team/business.
How long is an ACXPA Membership for?
All memberships are for 12 months. Memberships will auto-renew each year (you can switch off the renewal option easily in your member settings if for some reason you don’t want to renew).
When does the membership period commence?
If you purchase your membership by credit card, your membership will commence immediately on payment. If you purchase a membership via invoice, your membership will commence on the date payment is received.
How often will I receive emails if I join?
We don’t believe in endless emails spamming your inbox so you have complete control over your communication preferences with us at all times and we will never provide your details to any vendors without your explicit consent.
What’s the difference between ACXPA and other associations?
ACXPA is the only association that has been purpose-built to support voice, digital and in-person channels, so you’ll be exposed to a wide range of content and expertise, providing you with the insights, support and leadership you need to excel in your role today, as well as enhancing your career opportunities for tomorrow.
You’ll also notice our content is designed to educate, not sell. We do not push out sponsored content or webinars, so your inbox won’t be spammed trying to sell you something. We’ve produced high-quality content for over a decade and you can see the passion and commitment we have for promoting and supporting the industry across all our content from our expert articles, Industry Glossary, the CX Matters Podcast etc. Learn more about ACXPA >
For members, we’ve purpose-built a website that will help propel your career even further – from a comprehensive Members Directory, monthly Member Symposiums & Video Library, instant messaging with other members, gamification and lots more!
If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at [email protected] or send us a message via our online form >
Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!
