ACXPA Individual Membership

An ACXPA Individual membership provides you with a range of exclusive benefits designed to improve your knowledge, arm you with the skills you need to succeed and help you to build powerful networks, all without the constant sales pitches from vendors. 

Whether you’re just starting your career, moving up the corporate ladder or you’re a senior executive, ACXPA has got you covered!

You’ll gain industry best-practice knowledge, insights into current issues and tips on how to overcome them, thought leadership on emerging trends and opportunities and gain access to a range of resources to help you succeed in your role.

As ACXPA covers all the customer touchpoints – contact centres, customer experience (CX), customer service and digital service, you’ll be exposed to a wide range of content that will not only help you in your current role, it will help expand your career opportunities for tomorrow.

Our individual memberships are packed full of real, genuine value, and by joining, you’ll become part of a powerful community that is strengthening the entire industry and creating a strong future for us all.

Learn more about ACXPA or read below for the Individual ACXPA Membership benefits.

ACXPA Individual Memberships overview

Benefits of being an ACXPA Member 

More than just paying an annual fee and being added to a newsletter along with some token discounts, ACXPA delivers real value to all members.

An ACXPA Membership unlocks a range of powerful benefits, whether you’re just starting your career, climbing the corporate ladder or a senior executive looking for a competitive edge.

If you’re looking for membership options for your whole team or business, view our Business Memberships.

An ACXPA Individual Membership includes:  

  • Access to leading insights, best practices and case studies

    You’ll gain access to exclusive members-only access content that will help you across all channels (voice, digital and in-person), including the live monthly member symposiums and Video Library with expert presentations and case studies presented by real practitioners sharing what’s worked (and what hasn’t!), how-to guides, workshops and more – all designed to help you improve your effectiveness in your role as well as prepare for the next one.

    View some example presentations >

  • Access to Exclusive Industry Data

    From the monthly Australian Call Centre Rankings reports that contains average wait times by industry sector, quality performance and lots more, an ACXPA Individual Membership will provide you with exclusive information not available to the general public.

    You’ll also gain access to a range of other exclusive industry insights and trend data that is just for our members.

  • Content Library of Exclusive Presentations

    We have a growing library of presentations by leading local and international experts that enable you to fast-track your knowledge on a range of topics for contact centres, customer experience and customer service professionals.

    Each presentation is typically around 20 minutes and on a specific topic, making it easy to find and watch presentations you need to help you in your job today, or prepare you for a new job tomorrow!

  • Downloadable content to save you time

    Gain access to our complete downloads library, from templates for Journey Maps, Customer Personas etc, Erlang Calculators, ROI Calculators, Call Centre Ranking reports, trivia quizzes to boost employee engagement, job templates and lots more – all designed to help save you time and effort (and therefore money!).

  • Tools to build your network

    One of the best ways to learn in our industry is from talking and engaging with others.  Yet, in today’s world, it’s not always easy to build your network, until now! Whether online or in-person, we’ll help you build your professional network and make it easy to liaise with others in similar roles.

    – You can join the fortnightly roundtables – a great forum to meet others with similar challenges in a relaxed, moderated online session every fortnight that is free from vendor-sponsored content. We have one for CX practitioners and one for Contact Centre Managers.

    – You’ll gain access to our powerful Individual Member’s Directory making it easy for you to build connections by searching, connecting and engaging with other members by using powerful filters including skillset, size of the contact centre, contact channels in use, business sector and more.

    – You’ll access to our private members groups that enable you to instantly connect to others in similar roles such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more.

    – You’ll also gain access to our in-person events – from site tours and networking events, we provide a safe and welcoming environment to meet others.

  • Savings off ACXPA Events and World-Class Training

    Genuine savings off a range of resources, training and events, including:

    50% off all ACXPA Events such as in-person networking events, site tours etc.

    50% off all ACXPA Shop items (premium downloads such as the Erlang Calculator Pro).

    25% off all CX Skills courses.

    CX Skills provides a range of different courses that are all designed and delivered by genuine industry experts, not just someone reading off a PowerPoint deck! With an average customer review score of 4.9/5 over the past four years, you can be assured your training will be in great hands.

    There are courses for customer service, Contact Centre Team Leaders and managers, Workforce Optimisation, Customer Experience (CX) and Workplace Wellness. View the upcoming courses >

Sarah Young ACXPA Victoria State Chair

“It’s been great to connect with other members about strategies for attracting and retaining frontline employees and to re-affirm the importance of Australian organisations infusing CX throughout their business. Every employee within Red Energy speaks with customers, and ACXPA plays a big part in our success.” – Sarah Young, Manager Retail Customer Assist, Red Energy

You’ll be in great company!

By purchasing an ACXPA individual membership you’ll be joining other ACXPA members from the following organisations.

All this for just $197 per year!

For less than $17 a month, you’ll gain access to Australia’s best resources and the fastest-growing community for CX, Contact Centre and Customer Service professionals!

  • Live fortnightly roundtables and monthly symposiums.

  • A growing video library of expert presentations and case studies you can watch at any time.

  • Exclusive industry insights including the monthly Australian Call Centre Rankings reports.

  • Templates, calculators, guides, quizzes and case studies you can download at any time.

  • A purpose-built members directory to connect and engage with other members with industry-specific filters.

  • Member-only discounts to networking events and training courses.

What are the payment options?

At checkout, you can pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days but if you need something different, just let us know.

Are their discounts available for multiple memberships?

Yes! Please refer to our business membership plans which are a cost-effective way of purchasing multiple individual memberships for your team/business.

How long is an ACXPA Membership for?

All memberships are for 12 months. Memberships will auto-renew each year (you can switch off the renewal option easily in your member settings if for some reason you don’t want to renew).

When does the membership period commence?

If you purchase your membership by credit card, your membership will commence immediately on payment. If you purchase a membership via invoice, your membership will commence on the date payment is received.

How often will I receive emails if I join?

We don’t believe in endless emails spamming your inbox so you have complete control over your communication preferences with us at all times and we will never provide your details to any vendors without your explicit consent.

What’s the difference between ACXPA and other associations?

ACXPA is the only association that has been purpose-built to support voice, digital and in-person channels, so you’ll be exposed to a wide range of content and expertise, providing you with the insights, support and leadership you need to excel in your role today, as well as enhancing your career opportunities for tomorrow.

You’ll also notice our content is designed to educate, not sell. We do not push out sponsored content or webinars, so your inbox won’t be spammed trying to sell you something. We’ve produced high-quality content for over a decade and you can see the passion and commitment we have for promoting and supporting the industry across all our content from our expert articles, Industry Glossary, the CX Matters Podcast etc.  Learn more about ACXPA >

For members, we’ve purpose-built a website that will help propel your career even further – from a comprehensive Members Directory, monthly Member Symposiums & Video Library, instant messaging with other members, gamification and lots more!


If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at [email protected] or send us a message via our online form >

Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!

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