Unlock the Full ACXPA Experience with Individual Membership
Ready to level up your skills and visibility in CX, contact centres, and customer service? An ACXPA Individual Membership gives you full access to exclusive insights, premium training, expert resources and powerful networking – all designed to help you grow faster and lead with confidence.
If you're serious about your career, this is where the industry’s best come to stay sharp and stay ahead.
Join Now – Just $197 ex GST →Why Join ACXPA? The Independent Home for CX & Contact Centre Professionals
ACXPA is Australia’s only truly independent association created by CX and Contact Centre professionals – for those who live and breathe this work every day.
As an Individual Member, you’ll unlock exclusive training, data, and tools designed to improve customer satisfaction, streamline operations, and fast-track your career growth.
We focus on improving experiences across every customer touchpoint—from contact centres and digital channels to face-to-face service, field teams, and back office operations.
With smarter resources, deeper insights, and genuine peer connections, there’s never been a better time to join the movement that’s reshaping the future of our industry.
What You’ll Unlock as an ACXPA Individual Member
Becoming a member isn’t just a title – it’s a gateway to premium resources, professional development, and ongoing support from a network that gets it. Whether you're on the frontline or leading a team, your membership gives you the edge with practical tools and industry smarts that actually make a difference.
Exclusive access to Australian Call Centre Rankings & benchmarking data, monthly roundtables and insights, tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses designed and led by industry experts.
Access Australia's leading library of practical tools & templates—from the WFM Hub to CX templates, calculators, and more.
Connect and engage with CX & Contact Centre professionals, thought leaders, and industry peers in exclusive member-only communities.
Save 50% on ACXPA events and 25% off live and self-paced training courses.
Who Is ACXPA Individual Membership Designed For?
Whether you’re new to the industry or leading high-impact teams, ACXPA Individual Membership is built for professionals who want to raise the bar in customer experience and service delivery.
- Customer-facing specialists looking to deliver better outcomes and grow their skills.
- Team leaders and managers focused on performance, operations, and team development.
- CX, digital and service professionals driving engagement through innovation, insights, or transformation.
Our members work across every corner of the industry – from frontline agents to CX strategists, analysts, and decision-makers.
Customer Service
& Support Roles
Supporting professionals across all customer-facing roles, from contact centres to IT support.
Team Leaders
& Managers
Gain leadership skills, improve team performance, and access exclusive training.
Contact Centre
Professionals
Develop expertise in workforce management, operations, and customer experience strategies.
Customer Experience (CX)
Professionals
For experts in VoC, brand strategy, customer insights, and experience design.
Individual Membership Pricing
Unlock the full ACXPA experience – expert training, exclusive insights, and powerful industry connections – for just:
$197 ex GST annually
That’s less than $4 a week for premium resources, professional growth, and real career momentum.
Join Now for $197 ex GST →Everything You Get as an ACXPA Member
The most comprehensive membership in the industry - built by professionals, for professionals.
🏆 Exclusive Call Centre Rankings
Full access to monthly, quarterly & sector-specific rankings - updated every month with real performance data you won't find anywhere else.
🎓 15 On-Demand Training Courses
Covering essential topics like phone skills, coaching, AI, leadership, wellbeing & more - each with a certificate on completion.
🎥 Video Library Access
Instant access to Member Bites, expert interviews, CX Matters episodes, and full roundtable recordings with downloadable slides.
🛠 Tools & Templates Library
Practical, ready-to-use resources to help you deliver great CX, run contact centres efficiently, and upskill your team.
📈 Workforce Management Hub
Plan rosters, forecast staffing, and hit service levels with confidence using our exclusive WFM Hub - no more spreadsheet chaos.
👥 Private Groups & Directory
Connect, collaborate, and grow your network with CX & Contact Centre professionals across industries, roles, and experience levels.
💰 Member-Only Discounts
Save 25% on CX Skills live training and 50% on ACXPA events - plus access exclusive webinars and summits at no extra cost.
🧠 Monthly Trivia Kits
Boost team engagement with fresh, downloadable general knowledge trivia packs every month - ready to use in your workplace.
🏅 Advanced Quiz Features
Track your learning progress, download certificates, and unlock badges as you level up your industry knowledge.
Trusted by CX & Contact Centre Professionals Nationwide
ACXPA is proud to support a growing network of professionals from across Australia’s most recognised brands – from frontline teams and team leaders to senior executives driving CX, contact centre, and service strategy.
Our Individual Members gain exclusive access to insights, expert training, and a like-minded community – helping them lead with confidence, stay ahead of change, and grow their careers in a fast-moving industry.
Wherever you are in your journey – building skills, managing teams, or setting direction – ACXPA has your back.
From frontline agents and team leaders to CX strategists and operations managers, our members are making an impact across Australia’s most recognised brands.
Frequently Asked Questions
What are the payment options?
At checkout, you can securely pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need alternative arrangements, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships provide cost-effective options for companies purchasing multiple Individual Memberships for their teams.
How long is an ACXPA membership valid?
Your membership is valid for 12 months and will auto-renew annually. You can switch off auto-renewal at any time in your member settings.
When does my membership start?
- If you pay by credit card, your membership starts immediately upon payment.
- If you purchase via invoice, your membership starts once payment is received.
Will I be overwhelmed with emails after joining?
Not at all! You control your communication preferences. We only send valuable, relevant content, and your details are never shared with vendors without your explicit consent.
Why join ACXPA?
ACXPA is built for professionals, not vendors. Our mission is to provide:
✅ High-quality resources, actionable insights, and networking opportunities.
✅ A community-driven, vendor-agnostic approach – we never sell our database.
✅ A focus on advancing the CX, Contact Centre, and Customer Service industries.
What resources will I have access to as a member?
Your Individual Membership unlocks:
✔ The Member Bites Video Library – Expert-led insights, case studies & discussions.
✔ Self-Paced Training Courses – Industry-specific courses with certificates.
✔ Exclusive Tools & Templates – Downloadable industry calculators & guides.
✔ Benchmarking Insights & Reports – Access key industry metrics & data.
✔ Networking & Private Groups – Connect with industry peers & thought leaders.
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us, and we’ll do our best to assist.
What support is available if I need help?
We’re here to help! Contact us at members@acxpa.com.au or call (03) 9492 2871.
Do you offer refunds?
Unfortunately, we do not offer refunds on memberships. However, we are confident you’ll find immense value in being part of ACXPA.
How do I make the most of my membership?
To maximise your benefits:
📌 Engage in Private Groups & Discussions.
📌 Join Industry Roundtables & Events.
📌 Leverage Benchmarking Reports & Exclusive Training.
📌 Network with CX & Contact Centre Professionals.
Join ACXPA Today & Elevate Your Career
Gain exclusive insights, resources, training, and access to a thriving community of CX and Contact Centre professionals.
Join Now for $197 ex GST →Need Help? Have Questions?
Upgrade Now & Unlock Full Access for $197 ex GST
, you’re already part of the ACXPA community – and that’s a great start. But by upgrading to an Individual Membership, you’ll unlock the full experience with access to exclusive call centre ranking reports, self-paced training courses, the WFM Hub with a range of handy tools for call centres, exclusive groups, video libraries, and more you can’t get as a Subscriber.
If you’re serious about levelling up your skills and impact in CX, now’s the time to upgrade.
Upgrade Now →An ACXPA Individual Membership unlocks premium industry resources, expert-led training, and exclusive networking opportunities – giving you everything you need to stay ahead in CX, contact centres, and customer service.
Here’s what you gain as an Individual Member:
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses led by industry experts.
Access Australia's leading library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Individual Membership Pricing
Gain full access to exclusive insights, expert training, and networking for just:
$197 ex GST annually
Less than $4 a week for industry-leading resources, networking, and training.
Upgrade Now for $197 ex GSTACXPA Membership Upgrade Benefits
Your access to the most comprehensive membership in the industry is just one click away!
🏆 Exclusive Call Centre Rankings
Full access to monthly, quarterly & sector-specific rankings - updated every month with real performance data you won't find anywhere else.
🎓 15 On-Demand Training Courses
Covering essential topics like phone skills, coaching, AI, leadership, wellbeing & more - each with a certificate on completion.
🎥 Video Library Access
Instant access to Member Bites, expert interviews, CX Matters episodes, and full roundtable recordings with downloadable slides.
🛠 Tools & Templates Library
Practical, ready-to-use resources to help you deliver great CX, run contact centres efficiently, and upskill your team.
📈 Workforce Management Hub
Plan rosters, forecast staffing, and hit service levels with confidence using our exclusive WFM Hub - no more spreadsheet chaos.
👥 Private Groups & Directory
Connect, collaborate, and grow your network with CX & Contact Centre professionals across industries, roles, and experience levels.
💰 Member-Only Discounts
Save 25% on CX Skills live training and 50% on ACXPA events - plus access exclusive webinars and summits at no extra cost.
🧠 Monthly Trivia Kits
Boost team engagement with fresh, downloadable general knowledge trivia packs every month - ready to use in your workplace.
🏅 Advanced Quiz Features
Track your learning progress, download certificates, and unlock badges as you level up your industry knowledge.
Frequently Asked Questions
How is an Individual Membership different from being a Subscriber?
Subscribers enjoy limited access to selected resources, while Individual Members gain full access to our extensive library of tools, reports, and events designed for CX professionals.
What are the payment options?
At checkout, you can pay securely by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need something different, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships offer cost-effective options for purchasing multiple individual memberships for your team or business.
Why upgrade to an Individual Membership with ACXPA?
As a valued ACXPA Subscriber, upgrading to an Individual Membership offers even more benefits, with deeper resources, tools, and insights to help you excel in CX and customer service. We empower you with high-quality content, connections, and growth opportunities tailored to your professional journey.
How long is an ACXPA membership valid?
All memberships are valid for 12 months and will auto-renew annually. You can easily switch off the renewal option in your member settings if you choose not to renew.
When does the membership period commence?
• If you pay by credit card: Your membership begins immediately upon payment.
• If you purchase via invoice: Your membership starts once payment is received.
Will I receive renewal reminders?
Yes – we’ll notify you ahead of your renewal date, giving you the opportunity to review or cancel if needed. You can also manage your renewal preferences anytime in your account settings.
What happens after I join?
Once you complete your membership profile and email preferences, you'll instantly unlock access to all premium tools, resources, and member-only areas. You'll also receive a welcome email guiding you through your benefits and how to get the most out of your membership.
Can I upgrade to a Business Membership later?
Yes, you can upgrade at any time. If you're looking to purchase memberships for multiple employees or need centralised control and reporting, our Business Membership is the best fit. We’ll credit any unused time on your current plan when you switch.
Can I transfer my membership to someone else?
Individual Memberships are personal and non-transferable. However, if your circumstances change, please contact us and we’ll do our best to assist.
Business Memberships, on the other hand, offer full control – allowing you to allocate, reassign, and manage Individual Memberships across your team, with full access to usage data and management tools.
Do you offer refunds?
Unfortunately, we don’t offer refunds on memberships, but we’re confident you’ll find immense value in being part of ACXPA.
Is this membership tax deductible?
For many professionals, membership fees are tax deductible as a work-related expense. Please check with your accountant for specifics.
Upgrade Today & Elevate Your Career
Gain exclusive insights, resources, training, and access to a thriving community of CX and Contact Centre professionals.
Upgrade Now for $197 ex GSTNeed Help? Have Questions?
, you’re already logged in as an Individual Member!
Want to Give Your Team Access to These Benefits?
Our Business Memberships offer a cost-effective way to provide individual memberships to your employees - starting from just $497 ex GST for five memberships.
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