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Home Training Courses

 +61 3 9492 2871      [email protected]

Training Courses & Professional Development

As an industry association founded and driven by industry experts, we understand the challenges faced by organisations looking to empower employees with the skills required to meet growing customer expectations and deliver seamless customer service across all touchpoints.

From frontline customer service to difficult conversations, sales, leadership, workforce optimisation, CX courses such as journey mapping and human-centred design, and lots more, we’ve got a range of professional courses designed to teach real, practical skills that deliver results, not just tick boxes.

Our professional training courses, designed and facilitated by industry professionals, empower individuals and teams with the tools and knowledge they need to excel in their roles, enhance customer satisfaction, and drive business growth.

Whether you’re new to the field or a seasoned professional, our comprehensive training programs will help you stay ahead of industry trends and elevate your customer service skills to the next level.

Flexible Training & Development Options

We offer various training options to suit businesses of all sizes across the full breadth of skills required to succeed in customer experience.

Self-paced training, live facilitated training, onsite or online options, and private or public options are available, with flexible pricing options to suit all businesses.

For ACXPA Members, there is also access to a host of other exclusive content to fast-track development, including:

Self-Paced Training

Self-paced training courses offer the flexibility to learn at your own convenience, allowing you to fit education around your busy schedule without the pressure of fixed deadlines.
 
This approach enables learners to absorb material at their own speed, ensuring a deeper understanding of the content.
 
It’s especially beneficial for professionals looking to upskill while balancing work commitments.
 
Additionally, self-paced courses often provide ongoing access to resources, allowing for continuous learning and revisiting of key concepts whenever needed, making it a highly adaptable and efficient method for career development.
From short, one-minute micro-videos to full course pathways with multiple modules, workbooks, and quizzes, there is a range of self-paced courses to suit all levels of experience.
online training course for customer service

How to Access Our Self-paced Training Courses

ACXPA offers two options to access self-paced training courses for either yourself or your employees:

1. ACXPA Individual Memberships*

All ACXPA Individual Memberships include access to 20 self-paced training courses. These range from customer service, handling difficult conversations, leadership and more.  The courses contain a video, workbook and quiz that can be completed at any time.

ACXPA Individual Members also have access to a Video Library of expert presentations covering a wide range of topics in short, sharp presentations, enabling you to learn about current topics, thought leadership and more, as well as discounts to events, benchmarking data, tools and resources you can download and lots more!

Individual ACXPA Memberships are $197 ex GST per year, and Business Memberships start at $497 ex GST per year, which includes five individual memberships.

*courses will be included for all existing members and new memberships – available October 2024!

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2. Purchase Full Course Library

For a low annual cost per person, you can access our full library of over 300 self-paced courses that can be accessed 24/7.

It’s a fully contained learning management platform – whether its for yourself, or you want to manage courses for the entire team.

From short micro-learning videos (1 minute) to structured pathways, including videos, workbooks and quizzes, you’ll have access to the full library with online certificates issued for each course you complete.

ACXPA Members save 25% off the annual price, and volume-based discounts are available.

Available from October 2024!

Contact us if you’d like to learn more ahead of the launch.

Live-Facilitated Training

Live facilitated training courses offer real-time interaction with instructors and peers, providing an engaging and dynamic learning environment.
 
Participants can ask questions, receive immediate feedback, and engage in discussions that enhance understanding.
 
The structured format encourages accountability and keeps learners on track, while the collaborative setting allows for networking and knowledge-sharing with other professionals.
 
This hands-on approach helps reinforce concepts through practical application, ensuring participants gain valuable insights and skills that can be immediately implemented in their roles.
customer service training online

Your Choice of Live Training

When it comes to training for yourself or your employees, we offer a range of flexible options to ensure you get the best value for your investment.

Public Training Courses

We hold regular public training courses, for which you can purchase a single ticket or send groups of employees.

You can select from a wide range of courses, including frontline customer service, call centre, workforce optimisation, customer experience, and lots more!

The public courses are held on fixed dates and times, enabling you to schedule ahead.

Private Training Courses

Private training courses are just for your employees and can offer great flexibility with dates, times and content.

Onsite or online

All our live-facilitated training courses can be delivered onsite (at your premises) or online via Zoom or Microsoft Teams.

We understand that there are preferences for both styles of training, so you are able to decide what method will suit your objectives better.

As there are fewer overheads with onsite training (travel time & costs), online training is typically a more cost-effective solution.

Upcoming Public Courses & Events

You can purchase a single ticket or multiple tickets for employees to our upcoming training courses and events below.

View ALL Upcoming Public Courses >
View our Live Training Course Library >
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