ACXPA Accredited Training Providers
Want training that actually changes performance?
Choosing who trains you or your team is a big call. The wrong course costs you money, time away from customers and the goodwill of the people you sent.
ACXPA accredits a small number of training providers against strict criteria, so you can book with confidence. ACXPA members also save 25% on their live public courses.
What accreditation means
How do you know the training is any good?
At ACXPA we believe in choice: the training, the provider and the price that suit your needs. So rather than push you towards a single course, we set a high bar and only accredit providers who clear it.
Every ACXPA Accredited Training Provider meets all four criteria.
Proof from real participants
Independently verified reviews and testimonials from people who have done the training.
You judge them on results, not their marketing.
10+ years in the industry
A minimum of 10 years of proven industry experience behind every provider.
The people teaching your team have seen the challenges you face.
Current with global best practice
Every provider is an ACXPA member, so they stay across the latest best practice from around the world.
Your training reflects how things are done now.
Savings for ACXPA members
Every accredited provider offers a discount to ACXPA members, currently 25% off live public courses.
Your membership can pay for itself on one booking.
Accredited providers
Who can you trust to train your people?
Two providers currently hold ACXPA accreditation. Between them, they cover customer service, sales, contact centre leadership, workforce management and CX.
Official training partner of ACXPA
CX Skills
Practical training for customer service, sales, contact centre and CX teams, from frontline staff and team leaders through to managers.
CX Skills was built by contact centre operators, so every course is about changing what people do on the job, not theory.
- 4.9/5 from 378 verified reviews, and trusted by 400+ organisations
- Customer service, sales and collections, team leaders, managers, WFM, CX, and culture and wellbeing
- Trainers include Daniel Ord, Simon Blair and ACXPA founder Justin Tippett
- Live online across Australia, New Zealand and the Asia Pacific, or onsite at your workplace
Workforce management specialist
Call Design
Call Design has specialised in workforce management since 1999, with a vendor-agnostic approach to helping contact centres plan, schedule and manage the day.
Its courses are delivered through CX Skills, so ACXPA members get the same 25% saving on public dates.
- WFM Essentials: three days on forecasting, scheduling and real-time management
- Real-Time WFM: one day for real-time analysts on managing the day
- WFM for Team Leaders: one day on the WFM basics leaders use daily (private only)
- Live online via Zoom, 9am to 5pm Melbourne time, with a workbook and certificate
Member savings
Want to save 25% on your next course?
ACXPA members get 25% off every live public course from our accredited providers. It’s applied automatically at checkout, with no codes to remember.
One booking can cover the cost of your membership. Here’s what members save:
Phone Customer Service Foundations
$485 ex GST
You save $121.25
Introduction to Contact Centre Management
$797 ex GST
You save $199.25, more than a year’s membership
WFM Essentials with Call Design
$2,797 ex GST
You save $699.25, more than three years’ membership
Join ACXPA
Individual Membership is $197 ex GST a year. Business Membership starts at $497 ex GST for five people.
Log in and click through
Log in to ACXPA and click through to CX Skills. Your membership is recognised automatically.
Book and save
Choose any live public course. Your 25% discount is applied at checkout.
Membership is about far more than a training discount. You also get a full year of expert hubs, tools and calculators, self-paced courses and LIVE sessions with industry leaders.
Already a member? Log in and book with your 25% discount →
For training providers
Run a training business? Let CX Skills sell your courses
Accredited providers have their courses sold through CX Skills, ACXPA’s official training partner. That puts your training in front of customer service, contact centre and CX teams across Australia, New Zealand and the Asia Pacific.
You focus on delivering great training. We help fill your courses.
New buyers
Your courses are listed alongside CX Skills’ own, reaching organisations you may never have reached alone.
Selling handled
CX Skills manages the course pages, ticket sales and payments, so there’s less admin on your side.
A ready-made audience
ACXPA members save 25% on your public courses, which gives them a strong reason to book with you.
Commission basis
We work on commission, so we only do well when your courses sell. Our interests are aligned with yours.
What we look for
- Independently verified reviews or testimonials
- At least 10 years of proven industry experience
- Current ACXPA membership
- A discount on your courses for ACXPA members
Tell us about your training and our team will be in touch to talk through how it could work for you.
Register your interest
FAQs
Questions about accredited training
Do I need to be an ACXPA member to book a course?
No. Anyone can book a course with an accredited provider at the standard price.
ACXPA members save 25% on live public courses, which often covers most or all of the membership fee.
Can I book a public course for just one person?
Yes. Public courses are sold by the ticket, so you can book one ticket for yourself or several for your team.
Who gets the discount in a Business Membership?
Every employee with an allocated and activated membership through your Business Membership gets 25% off live public courses.
The business account holder can log in to ACXPA, click through to CX Skills and book courses for them. Employees without an allocated membership can still attend at the standard price.
Does the member discount apply to private or in-house training?
Private training is quoted for each group, so the 25% public course discount doesn’t apply in the same way.
ACXPA members still receive preferential pricing on private training. Talk to CX Skills about what your team needs.
Can training be delivered onsite or outside Australia?
Yes. Public courses run live online, so you can join from anywhere in Australia, New Zealand or the Asia Pacific.
Private training can be delivered online or onsite at your workplace.
Is ACXPA accreditation the same as a nationally recognised qualification?
No. ACXPA accreditation recognises the training provider against the four criteria on this page.
Nationally recognised qualifications are a separate pathway. CX Skills can help with those too: see how accredited training works.
How do I apply to become an accredited provider?
Check you meet all four criteria, then register your interest. Our team will contact you to talk through your training and next steps.
Accredited providers’ courses are sold through CX Skills on a commission basis.
