Share what works — with the global CX & contact centre community
ACXPA exists to surface real-world customer experience and contact centre practice — the lessons, methods and decisions that improve outcomes. If you’ve got insights worth sharing, we’ll help you package them into content people can actually use. We welcome everyone from frontline operators to global leaders — the bar is practical value.
Whether you’re a global leader, author, founder, practitioner or operator — if you’ve earned insights the hard way and can translate them into practical value, we’d love to hear from you.
Content built for practitioners — not pipelines
ACXPA is practitioner-led and independent. Our focus is credible, experience-first content that helps people improve customer service and CX across contact centres, digital service, and in-person interactions — anywhere in the world.
Experience-first
Practical lessons, case studies, trade-offs, frameworks and results — not polished narratives.
No sales performance
Vendors are welcome — but sessions must teach the “how” and “why”, not turn into product theatre.
Global relevance
Australian-founded, globally useful. We welcome speakers from any region — the bar is practical value.
Choose a format that fits your style
Different people share in different ways. Pick what suits your comfort level, topic and availability — or tick multiple options on the form.
If your topic is tight and tactical, Member Bites is ideal. If you want live discussion and audience Q&A, Roundtables are a great fit.
ACXPA Member Bites
Short, practical sessions designed to help members level up fast. Great for frameworks, playbooks, lessons learned, or a focused case study.
- Best for: tactical “how-to” content
- Effort level: low to medium
- Great if you prefer structure and fewer live variables
Community Roundtables
A moderated discussion format with real questions, real trade-offs, and a focus on what works in practice. We pioneered practitioner-led Roundtables in our space — and we’ve always prioritised content that benefits members, not vendor agendas.
- Best for: broader themes, strategy, leadership decisions, operating models
- Effort level: medium
- We support you with prep notes, structure, and moderation
Local events & site tours
We run occasional in-person events including tours, meetups and panels. If you’re keen to contribute locally, register your interest and we’ll reach out when the right opportunity comes up.
- Best for: panel participation, case studies, operational walkthroughs
- Effort level: medium
- Availability depends on location and schedule
What makes a great ACXPA session
The strongest sessions are practical, honest, and immediately usable — even if the audience works in a different sector, region, or operating model.
Practical takeaways
Frameworks, decisions, measurement approaches, templates, stakeholder tactics, operating rhythms — things people can reuse.
Real constraints, real outcomes
Budget, legacy systems, workforce realities, governance, regulation, multi-channel complexity — we want the real story.
Balanced perspective
If you’re a vendor or partner, aim to teach the craft — the “how” and “why” — without turning it into a pitch. We’ll guide you.
A clear topic
The best applications are specific: a case study, a capability, a transformation, a turnaround, a program, or a measurable improvement.
Apply to be a speaker
Complete the form below and we’ll be in touch. If it’s a fit, we’ll confirm the best format and check availability for upcoming sessions.
Applying to speak? Use the form above. We’ll confirm the best format and availability — and keep the focus where it’s always been: practitioner value, not vendor promotion.
Podcast guest (expressions of interest)
The CX Matters Podcast is the conversational format — ideal for stories, career journeys, lessons learned, and broader thinking. Before we paused, it was widely recognised as one of the leading CX podcasts in our space. We’re planning to ramp it back up in 2026 and are collecting expressions of interest now.
