Downloads for General Management

The Australian Customer Experience Professionals Association (ACXPA) provides a range of resources for contact centre managers, CX Managers etc to help them deliver efficient and effective customer experiences.

The downloads for general management on this page are tools and resources that can be used by a wide variety of management roles such as Return on Investment calculators (to help you demonstrate a good investment for your business), a Customer Retention Calculator to work out a very critical number for any organisation as well as some other useful tools.

We’re always working providing our members with tools and resources to help them succeed so if you can’t find what you’re looking for please let us know >

We also have a range of other downloads including calculators, guides, templates, job descriptions, quizzes and presentations to help improve your customer service, increase efficiency, optimise the CX, increase engagement and lots more! View all downloads >

ACXPA Individual Members get access to a range of premium resources, including self-paced training courses, exclusive industry data, premium downloads and lots more! Learn more >

, thanks for being an ACXPA Subscriber!

You have access to some downloads; however, to download all our content, you'll need an ACXPA Individual Membership (and access to a host of other benefits)Upgrade now >

, thanks for being an ACXPA Individual Member; you can download all the resources below!

, thanks for being an ACXPA Business Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions. 

You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.

, thanks for being an ACXPA Vendor Member! Most of our downloads require you to be logged in as an Individual Member - each download will tell you the restrictions. 

You can allocate yourself an individual member from your Memberships Dashboard, and if you already have one, just look for the 'switch profile' option in the top menu bar.

General Business (6)

  1. Employee Turnover Rate Calculator

    When an employee decides to leave your business, it can be draining both emotionally and financially.

    Knowing your Employee Turnover rate enables you to track performance and identify potential challenges and opportunities within your business. 

    The Employee Turnover Rate Calculator to determine your turnover rate by 3,6,9, and 12 months. it also contains a new hire turnover rate calculator as well as enabling you to calculate an overall, and by department turnover rate.

    The calculator is in Excel and is easy to use – and it’s unlocked so you can edit and add/delete data as needed.

    Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?

    Read the Employee Turnover glossary term >

    The Employee Turnover Rate Calculator is free to download!  ACXPA provides a range of exclusive resources to help businesses elevate their customer experience. Discover which membership is right for you >

    Filename Employee-Turnover-Rate-Calculator.xlsx
    Filesize 67.87 KB
    Version 1.0
    Date added August 22, 2023
    Category Contact Centre Management, General Business
  2. Employee Attrition Rate Calculator

    When an employee decides to leave your business, it can be draining both emotionally and financially.

    Knowing your Employee Attrition Rate can provide you with powerful insights that enable you to make informed decisions on whether the attrition rate is appropriate for your business and where needed, to take corrective actions. 

    The calculator is in Excel and is easy to use – and it’s unlocked so you can edit and add/delete data as needed.

    Want to learn more about Employee Attrition, including a definition, common FAQs, leading causes and industry data for attrition in contact centres in Australia?

    Learn more Employee Attrition >

    P.S You may also be interested in the Employee Replacement Cost Calculator or the  Employee Turnover Rate Calculator 

    The Employee Attrition Rate Calculator is only available to download for ACXPA Subscribers (join for free) and ACXPA Members. Learn more about a membership >

    Filename Employee-Attrition-Rate-Calculator-1.xlsx
    Filesize 61.18 KB
    Version 1.0
    Date added August 22, 2023
    Category Contact Centre Management, General Business
  3. Employee Replacement Cost Calculator

    When an employee decides to leave your business, it can be draining both emotionally and financially.

    But how much does it actually cost in hard numbers?

    Whether you are trying to work out the costs for your own business, or you are looking for some supporting data to support an investment in activities to improve your employee engagement, change recruitment processes etc., this employee replacement cost calculator (aka Employee Turnover Cost Calculator) is here to help. 

    The calculator is built in Excel and has been designed to be easy to use – just enter the required data and it will calculate the figures for you. 

    It includes both direct and indirect costs such as:

    • Training costs
    • Lost productivity
    • Admin support 
    • Team Leader/Manager support and lots more! 

    The Excel sheet is unlocked to enable you to edit/add/delete data as needed to customise it exactly as you need. 

    Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?

    Learn more about Employee Turnover >

    P.S You may also be interested in the Employee Turnover Rate Calculator or Employee Attrition Rate Calculator 

    The Employee Replacement Cost Calculator is only available to download for ACXPA individual Members. Learn more >

    Filename Employee-Replacement-Costs-Calculator-1.xlsx
    Filesize 60.30 KB
    Version 2.0
    Date added September 23, 2023
    Category Contact Centre Management, General Business
  4. Return on Investment Calculator

    ROI or Return on Investment is one of the most common calculations used in determining the value of an investment in a business and a positive ROI is often required for an investment to get approved.

     Learn more about ROI including a definition and an example from the contact centre industry. 

    The ROI Calculator is only available to download for ACXPA Subscribers (join for free) and ACXPA Members. Learn more about a membership >

    Filename ROI-Calculator.xlsx
    Filesize 125.54 KB
    Version 2.0
    Date added March 25, 2022
    Category General Business
  5. Environmental Policy Template

    Download our free Environmental Policy Template for Australian businesses.

    This download is only available for ACXPA Individual Members. Learn more >

    Filename Environmental-Policy.docx
    Filesize 16.99 KB
    Version 1
    Date added April 26, 2022
    Category General Business
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