Australia’s leading resource for contact centre and customer experience professionals!
Empower your career and transform customer experiences with the largest collection of tools, insights, and networking opportunities in Australia.
ACXPA is your trusted partner in achieving excellence across all customer interaction channels—voice, digital, and in-person.
How ACXPA Can Help You
Explore our comprehensive suite of resources designed to support CX and contact centre professionals at every stage of their journey.
From actionable insights to industry-leading training and community events, ACXPA is here to help you succeed.
Whether you’re looking to optimise your operations, develop your team’s skills, or stay ahead of industry trends, we provide the tools and connections you need to excel.
Our Key Offerings:
• Call Centre Rankings: Access in-depth insights from over 80 metrics on the Australian call centre industry.
• Training: Enhance your skills with self-paced and live courses tailored to frontline, leadership, and workforce optimisation roles.
• In-person Events: Join site tours, symposiums, and networking events to connect with the best in the industry.
• Video Library: Learn from expert-led videos covering critical CX and contact centre topics.
• Supplier Directory: Discover the industry’s most comprehensive directory for technology vendors, consultants, BPOs, and more.
• And More!
ACXPA is your trusted partner in navigating the challenges and opportunities of the CX and contact centre landscape.
Together, we can drive meaningful change and deliver exceptional customer experiences.
Why Choose ACXPA?
No other resource hub in Australia comes close.
Since 2011, ACXPA has been a trusted source for CX and contact centre professionals, providing resources that educate and inspire—not sell.
Here’s what sets us apart:
• Founded and guided by industry experts passionate about supporting your success and growing our industry.
• Designed to empower professionals with practical, actionable tools.
• Unmatched in scale and depth, offering everything from expert articles to interactive roundtables.
From frontline teams to senior leaders, we’re here to support your journey with resources you won’t find anywhere else.
Flexible Membership Options
Discover membership solutions tailored to fit your needs. Whether you’re an individual looking to upskill, a business seeking team resources, or a vendor aiming to grow your network, we’ve got you covered.
Join Other ACXPA Members
With the industry’s best resources, deep expertise, and commitment to growing the CX profession, we’re proud to welcome members from diverse industries. Here are just a few of the companies already working with us:
Start Your Journey Today
Unlock the full potential of your CX career or organisation with ACXPA’s resources, training, and community.
Whether you’re a professional looking to grow or a business striving to deliver exceptional customer experiences, ACXPA is here to support you every step of the way.
