Where Australia’s CX, service and contact centre professionals connect, learn and lead.
Empowering members with the insights, tools and support to thrive.
Australia’s Leading Resource for CX & Contact Centre Professionals
Empower your career and elevate customer experiences with the most trusted industry association in Australia.
Training. Benchmarking. Insights. Community. Advocacy.
Built for CX & Contact Centre Professionals in Australia
Explore our comprehensive suite of resources designed to support CX and contact centre professionals at every stage of their journey.
From actionable insights to industry-leading training and community events, ACXPA is here to help you succeed.
Whether you’re looking to optimise operations, develop your team’s capability, or stay ahead of industry trends, we provide the tools, insights and connections you need to excel.
ACXPA is your trusted partner in navigating the challenges and opportunities of the Australian CX and contact centre landscape.
Together, we can drive meaningful change and deliver exceptional customer experiences.
Our Key Offerings:
Access monthly benchmarking data, call centre rankings, and reports with over 80 CX metrics tracked across Australia.
View RankingsBuild skills through self-paced, live online, and in-person training tailored to frontline, leadership, and workforce optimisation roles.
View Training OptionsJoin site tours, symposiums, support groups and exclusive member-only roundtables to stay connected with the industry.
Explore EventsLearn from expert-led videos covering contact centre operations, CX strategy, customer engagement tips, and more.
Watch VideosSearch Australia’s most comprehensive directory for CX technology, BPOs, consultants, trainers, recruiters and more.
Browse DirectoryDownload ready-to-use calculators, templates, checklists and engagement tools to support every stage of your CX journey.
Explore Resources🏆 Recognising Australia’s Leading Contact Centres
Celebrating excellence with the latest results from our Call Centre Rankings – based on real customer interactions and assessed against the Contact Centre CX Standards.
🎥 Live & Free Roundtables (Monthly)
High-energy, expert-led sessions on what’s really happening in CX and Contact Centres — with no sales pitches. Join live, ask questions, and leave with practical ideas you can use immediately.
CX Roundtable
Wednesday 3 September · 2:00–3:00 PM AEST
Register now to join live for free.
Contact Centre Roundtable
Thursday 4 September · 2:00–3:00 PM AEST
Register now to join live for free.
Why Choose ACXPA?
No other resource hub in Australia comes close.
Since 2011, ACXPA has been the trusted source for CX and contact centre professionals — providing independent resources that educate, inform and inspire.
Here’s what sets us apart:
- Built by industry experts with a passion for driving real impact — not pushing products.
- Focused on practical outcomes with tools, insights, and resources you can actually use.
- Unmatched in scale and depth, covering every corner of the contact centre and CX journey.
From frontline staff to executive leaders, ACXPA supports your growth every step of the way.
Explore Even More ACXPA Resources
From expert training to benchmarking insights and collaborative events, discover all the tools and support you need to elevate your CX and contact centre performance.
Sharpen your CX expertise with training courses, expert-led videos, industry insights, and knowledge checks.
Training
Self-paced and live training for frontline staff, CX teams, contact centres and more.
Explore Training
Video Library
Fast-track your learning with short expert-led videos — no sales pitches.
Watch Videos
Industry Glossary
Understand key terms and concepts used across CX and contact centres.
View Glossary
Engage with peers, share insights, and stay ahead of the curve with ACXPA’s events, roundtables, and podcast discussions.
In-person Events
Site tours, local networking, symposiums and more to help you connect face-to-face.
View Events
CX Roundtables
Join monthly online discussions with CX leaders tackling real challenges and ideas.
Explore CX Roundtables
Call Centre Roundtables
Monthly virtual forums focused on contact centre operations, tech and people.
Explore CC Roundtables
CX Matters Podcast
Watch or listen as industry experts unpack CX trends, stories and practical advice.
Listen to PodcastUse real-world benchmarking, trusted supplier networks, and premium tools to drive exceptional customer experiences and operational success.
Call Centre Rankings
Explore monthly CX and accessibility rankings powered by over 80 real-world metrics.
View Rankings
Supplier Directory
Find trusted CX and contact centre vendors, outsourcers, trainers and more.
Browse Directory
Premium Resources
Save time with downloadable calculators, templates, cheat sheets and tools.
Access Downloads
Expert Articles
Read actionable, sales-free articles to boost your CX, strategy and team culture.
Browse ArticlesJoin Other ACXPA Members
With the industry’s best resources, real-world expertise, and a shared commitment to growing the CX profession, we’re proud to be the association of choice for leading organisations across Australia.
From government agencies to private enterprise, we’re honoured to support a diverse mix of organisations who are investing in better experiences for their customers and teams.
Unlock the full potential of your CX career or organisation with ACXPA’s resources, training, insights, and community support.
Whether you’re a professional looking to grow or a business striving to deliver exceptional customer experiences, ACXPA is here to support you every step of the way.
Explore Our Membership Options >
