ACXPA is the industry association in Australia that unites contact centre, customer experience, customer service and digital service professionals in Australia.
By joining, you’ll gain access to global best practices, leading industry insights, world-class training and an unrivalled community of industry professionals.
Australian Call Centre Rankings
Each month, we assess the performance of Australian Contact Centres in multiple industry sectors across 80 different performance metrics to provide a snapshot of how the Australian Contact Centre industry is performing.
Call Centre Rankings Key:
POOR
BELOW STANDARD
MEETS STANDARDS
EXCEEDS STANDARD
OUTSTANDING
Upcoming Training Courses and Events
From world-class training, site tours, free workshops and live symposiums for members – all designed to educate, not sell!
Popular Articles
All our articles are written by real people designed to educate, inform and inspire without any sales pitches!
Latest Glossary Terms
Stay across key jargon, abbreviations and more with an Industry Glossary designed to ensure you have the knowledge you need for success.
Upcoming ACXPA Member Bites Sessions
Short, sharp interviews and presentations on specific topics to fast-track your knowledge!
The ACXPA Member Bites are only available to ACXPA Members!
ACXPA Members can watch all the ACXPA Member Bites at any time in their Video Library. Discover which membership is right for you >
IVR Best Practice
Over 90% of contact centres are using an IVR (Press 1 for this, press 2 for that), and we've encountered many contact centres with over four layers of options for customers to select from. In this session, Nadine will be sharing some best practice tips on IVR design for 2024.
Presented by Nadine Power, Client Success Manager, VERSA Connects (and ACXPA National Advisory Board Member)
More sessions announced soon!
(If you're interested in speaking at one of our events, click here to learn more >)