Australian Customer Experience Professionals Association

Australian customer Experience
professionals association
(ACXPA)

Empowering Australian businesses to deliver purposeful customer experiences.

Learn more About Us

VIEW LATEST RESULTS

AUSTRALIAN CALL CENTRE RANKINGS

Industry Benchmarking data from over 80 insights published every month on six industry sectors:

Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers & Education Providers

TRAINING & DEVELOPMENT

Self-paced and live facilitated training courses for customer service, contact centres, customer experience and workforce optimisation roles.

Courses for the frontline through to senior executives roles!

LEARN MORE

INDUSTRY QUIZZES

There's a lot to learn in our industry so take a quiz and test your knowledge!

We've got quizzes for customer experience (CX), contact centres and voice of customer. Try one today!

VIEW QUIZZES

NETWORKING & EVENTS

Join the industry's leading Member's Directory making it easy to search, connect and engage with other members.

Plus local events, private support groups, monthly roundtables and more - designed to help you build your professional network.

VIEW UPCOMING EVENTS

SUPPLIER DIRECTORY

Search Australia's only purpose-built directory to help you find suppliers of contact centre, customer experience and customer service solutions.

From call centre technology vendors, AI & Automation, BPOs & Outsourcers, Trainers, Recruiters and more!

SEARCH SUPPLIER DIRECTORY

Australia’s leading resource for contact centre and customer experience professionals!

Our Services

ACXPA is packed with resources and services to help individuals and businesses improve the customer experience across all channels—contact centres, digital services, and in-person customer service.

Our Services

Each month we publish the Australian Call Centre Rankings, providing insights from over 80 metrics on the Australian Call Centre Industry.

Online/virtual roundtables featuring a different call centre expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.

Watch or listen to industry experts share insights, case studies and thought leadership on all things contact centres, CX and digital service.

Online/virtual roundtables featuring a different customer experience (CX) expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.

View articles written by industry experts to educate, inform and inspire – with no sales pitches or email addresses required!

Site Tours, local networking events, local symposiums and more – bringing together industry professionals to build their networks and share learnings.

Learn more about the industry with key terms, abbreviations and descriptions of key industry topics and terms.

A growing library of resources you can download to save you time and effort – from journey mapping templates, call centre calculators, cheat sheets and more.

View the industry’s only purpose-built Supplier Directory – from technology vendors, CX & automation, outsourcers & BPOs, data suppliers, consultants, trainers, and lots more!

We offer a range of self-paced and live training solutions from frontline customer service, contact centres, customer experience (CX), workforce optimisation and more.

Gain access to a powerful library of expert videos, all designed to fast-track your learnings, without the sales pitches.

Flexible Membership Options

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences to help attract new customers and retain your existing ones.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

By joining, you’ll gain access to global best practices, leading industry insights, world-class training and an unrivalled community of industry professionals.

We offer a range of flexible membership options for individuals, businesses, and vendors, which are designed to provide a customised experience that provides maximum benefits.

Individual Membership – Instant access to all our premium resources.

Business Memberships – Suitable for teams of five employees or more.

Vendor Membership – Tools and resources to help grow your business.

Join Other ACXPA Members

With the industry’s best resources, deep expertise, and commitment to actively promoting and growing our industry, we’re thrilled to have individuals, companies, and industry vendors of all shapes and sizes join us as members and contribute to our growing community with a selection of our members below.