ACXPA National Advisory Board
Senior leaders from across customer experience, contact centres and customer service who steer ACXPA’s strategy, lift standards across the profession, and make sure members get real, practical value.
Purpose
Independent leadership and strategic guidance to ACXPA — ensuring members receive maximum value and the industry continues to grow and evolve.
What we do
- Set national strategy and industry priorities
- Offer thought leadership and practical guidance
- Engage with industry, government and academia
- Champion innovation and emerging best practice
How we work
The Board meets regularly to review progress, address challenges and collaborate on initiatives. Members serve fixed terms and bring perspectives from diverse sectors, regions and disciplines.
Meet the Board
Justin Tippett
Chief Executive Officer, ACXPA
Three decades across BPO and operations, founder of ACXPA, and relentless campaigner for practical, vendor-free industry uplift.
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Nadine Power
Senior Product Manager, Upland Panviva
Contact centre optimisation specialist with 20+ years across gamification, analytics and product — building human-centric solutions for global clients.
View profile Kevin Perry (CCXP)
Customer Experience & Data Analytics Leader
CCXP-certified CX leader with 20+ years turning enterprise data into insight — and insight into outstanding customer experience. Hosts the ACXPA CX Roundtables.
View profile Simon Blair
General Manager, Benchmarking — ACXPA
Australia’s leading voice on contact centre quality assessment, with 50,000+ calls personally assessed and a 4.9/5.0 rating as a lead trainer at CX Skills.
View profile James Witcombe
Director, SMAART Recruitment
Contact centre recruitment specialist since 2005, author of the Contact Centre Best Practice Report, and behind Australia’s largest Contact Centre Mentoring Program.
View profile Deanne Martin
Head of Customer Experience & Service, SEEK
Creative service leader who builds confidence and capability through mentoring, coaching and kind, clear leadership.
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