Our Press Release for the Q4 2024 Call Centre Rankings for Australian Banks reveals key insights into the customer experience for new home loan and credit card enquiries.
One of the core objectives of the Australian Customer Experience Professionals Association (ACXPA) is to educate the broader community on the value of customer experience and advocate for industry best practices. Our press releases provide independent, vendor-neutral insights on industry trends, benchmarking data, rankings launches, and advocacy initiatives. This is the home for all formal ACXPA press releases — published when we launch new rankings, release industry reports, announce initiatives, or share data that matters to the Australian contact centre and customer experience community. We also maintain a separate category for Vendor Press Releases published by our vendor members. Australia's most comprehensive contact centre benchmarking and rankings reports. Benchmarking data, industry analysis, and research reports for customer experience and contact centre professionals. Information for media companies wanting to engage with ACXPA CEO for expert commentary. Learn about Australia's leading association for customer experience and contact centre professionals. Press releases published by ACXPA vendor members — maintained separately for transparency. Join Australia's leading professional association for customer experience and contact centre practitioners. Official announcements from ACXPA covering industry rankings, benchmarking reports, research findings, advocacy initiatives, and organisational updates. All press releases are published with full transparency and independence from vendor influence. The Australian Customer Experience Professionals Association (ACXPA) has launched a new industry report that sheds light on the experience consumers are receiving when trying to ring a contact centre in Australia. ACXPA has announced the appointment of Simon Blair as the General Manager - Quality Insights, as part of their move into providing Mystery Shopping and Customer Service Benchmarking solutions. Executives from big Australian brands support the launch of the Australian Customer Experience Professionals Association (ACXPA), an industry association aimed at reversing Australia’s poor customer experiences, addressing high industry turnover and improving employee wellbeing
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