Our Press Release for the Q4 2024 Call Centre Rankings for Australian Banks reveals key insights into the customer experience for new home loan and credit card enquiries.
ACXPA · Press Releases
ACXPA Press Releases
Official announcements from the Australian Customer Experience Professionals Association — independent, vendor-neutral news on industry rankings, benchmarking data, research reports and advocacy for the Australian contact centre and customer experience community.
This is the home for every formal ACXPA press release. Announcements from our vendor members are published separately, for transparency, under Vendor Press Releases.
What ACXPA press releases cover
, what ACXPA press releases cover
Rankings & Benchmarking
Launch announcements for the Australian Call Centre Rankings and the benchmarking data behind how the industry really performs.
View the RankingsResearch & Reports
New industry research, benchmarking findings and data releases for CX and contact centre professionals across Australia.
Browse InsightsAdvocacy & Association News
Initiatives, standards and organisational updates as ACXPA advocates for best practice across the Australian industry.
About ACXPAIndependent, vendor-neutral announcements
One of ACXPA's core objectives is to educate the broader community on the value of customer experience and to advocate for industry best practice. Our press releases exist to serve that mission — publishing independent, vendor-neutral insight whenever we launch new rankings, release benchmarking data, share research findings or announce advocacy initiatives that matter to the Australian contact centre and customer experience community.
Every ACXPA press release is published with full transparency and independence from vendor influence. The Australian Call Centre Rankings, our benchmarking services and our industry research are all built on real data and assessed against the national Contact Centre CX Standards, not sponsored placements or self-reported figures. To keep that distinction clear, announcements from our vendor members are published separately under Vendor Press Releases.
Members of the media looking for expert commentary on the Australian CX and contact centre industry can find interview and background information in the ACXPA Media Kit. To explore the data behind our announcements, browse the latest industry insights or see the full Australian Call Centre Rankings.
Media & resources
Everything you need to dig into the data behind our announcements, engage with ACXPA, or find the right contact.
Call Centre Rankings
Australia's most comprehensive contact centre benchmarking and rankings, built on real customer calls.
View RankingsIndustry Insights & Reports
Benchmarking data, research and analysis for CX and contact centre professionals.
Browse InsightsACXPA Media Kit
For media wanting expert commentary on the CX and contact centre industry from ACXPA.
View the Media KitAbout ACXPA
Australia's leading association for customer experience and contact centre professionals.
About UsVendor Press Releases
Announcements from ACXPA vendor members — kept separate from editorial content for transparency.
View Vendor ReleasesACXPA Membership
Join Australia's leading professional association for CX and contact centre practitioners.
Explore MembershipLatest ACXPA press releases
Official announcements from ACXPA covering rankings launches, benchmarking reports, research findings, advocacy initiatives and organisational updates — all published with full transparency and independence from vendor influence.
The Australian Customer Experience Professionals Association (ACXPA) has launched a new industry report that sheds light on the experience consumers are receiving when trying to ring a contact centre in Australia.
ACXPA has announced the appointment of Simon Blair as the General Manager - Quality Insights, as part of their move into providing Mystery Shopping and Customer Service Benchmarking solutions.
Executives from big Australian brands support the launch of the Australian Customer Experience Professionals Association (ACXPA), an industry association aimed at reversing Australia’s poor customer experiences, addressing high industry turnover and improving employee wellbeing
Media & interview enquiries
Writing about the Australian CX or contact centre industry? The ACXPA Media Kit has background information and interview details for expert commentary from the ACXPA CEO.
View the Media KitKeep exploring
Australian Call Centre Rankings See how sectors compare against the national CX Standards. Industry Insights Benchmarking data, research and analysis for the sector. Vendor Press Releases Announcements from ACXPA vendor members, kept separate. Benchmarking Services Benchmark your operation against the national CX Standards. About ACXPA Australia's association for CX and contact centre professionals. Call Centre Glossary Every metric and benchmark term, explained.
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