Australian Customer Experience Professionals Association

Australian customer Experience
professionals association (ACXPA)

Where Australia’s CX, service and contact centre professionals connect, learn and lead.

Empowering members with the insights, tools and support to thrive.

Learn more About Us

VIEW LATEST RESULTS

AUSTRALIAN CALL CENTRE RANKINGS

See which organisations are delivering the best customer experience in Australia — updated every month with fresh data.

Featuring real customer interactions across banking, energy, aged care, councils, telcos, insurance, and more.

Train smarter. perform better

Australia’s best customer service and contact centre training – live or on-demand.

From frontline skills to leadership mastery, we help you build high-performing teams that deliver real CX results.

Explore Training options

INDUSTRY QUIZZES

Think you know CX and contact centres? Let’s find out.

Put your skills to the test with our interactive quizzes covering customer experience, contact centres, and voice of customer topics. Quick, fun, and a little bit addictive.

Take a Quiz

NETWORKING & EVENTS

Stay connected with Australia’s CX and contact centre community.

Explore upcoming local events, virtual roundtables, and expert-led sessions designed to grow your skills, your network, and your industry impact.

SEE WHAT'S HAPPENING NEXT

SUPPLIER DIRECTORY

Discover trusted CX and contact centre suppliers – all in one place.

Search Australia’s only purpose-built directory covering everything from call centre tech and AI to outsourcers, recruiters, trainers and more.

FIND THE RIGHT PARTNER, FASTER

Australia’s Leading Resource for CX & Contact Centre Professionals

Empower your career and elevate customer experiences with the most trusted industry association in Australia.
Training. Benchmarking. Insights. Community. Advocacy.

Learn More About ACXPA

🏆 Recognising Australia’s Leading Contact Centres

Celebrating excellence with the latest results from Q1 2025 – based on real customer interactions.

🏆 Leading Contact Centres in Australia

Best Overall CX - Q1 2025

(ENERGY Sector)

73.4%

(ENERGY Sector)

72.7%

(INTERNET Sector)

70.5%

Explore the Full Rankings →

Built for CX & Contact Centre Professionals in Australia

Explore our comprehensive suite of resources designed to support CX and contact centre professionals at every stage of their journey.

From actionable insights to industry-leading training and community events, ACXPA is here to help you succeed.

Whether you’re looking to optimise operations, develop your team’s capability, or stay ahead of industry trends, we provide the tools, insights and connections you need to excel.

ACXPA is your trusted partner in navigating the challenges and opportunities of the Australian CX and contact centre landscape.

Together, we can drive meaningful change and deliver exceptional customer experiences.

Our Key Offerings:

Call Centre Rankings & Insights

Access monthly benchmarking data, call centre rankings, and reports with over 80 CX metrics tracked across Australia.

View Rankings

Training & Professional Development

Build skills through self-paced, live online, and in-person training tailored to frontline, leadership, and workforce optimisation roles.

View Training Options

Events & Roundtables

Join site tours, symposiums, support groups and exclusive member-only roundtables to stay connected with the industry.

Explore Events

Member Video Library

Learn from expert-led videos covering contact centre operations, CX strategy, customer engagement tips, and more.

Watch Videos

Trusted Supplier Directory

Search Australia’s most comprehensive directory for CX technology, BPOs, consultants, trainers, recruiters and more.

Browse Directory

Practical Tools & Resources

Download ready-to-use calculators, templates, checklists and engagement tools to support every stage of your CX journey.

Explore Resources

Why Choose ACXPA?

No other resource hub in Australia comes close.

Since 2011, ACXPA has been the trusted source for CX and contact centre professionals — providing independent resources that educate, inform and inspire.

Here’s what sets us apart:

Built by industry experts with a passion for driving real impact — not pushing products.
Focused on practical outcomes with tools, insights, and resources you can actually use.
Unmatched in scale and depth, covering every corner of the contact centre and CX journey.

From frontline staff to executive leaders, ACXPA supports your growth every step of the way.

Learn more about ACXPA

Explore Your Membership Options

Whether you're just getting started or already deep in the industry, ACXPA has four flexible membership types to help you learn, grow, and connect.
Discover the level of access that’s right for you:

Individual Membership – Perfect for professionals wanting to boost their career, sharpen their skills, and connect with like-minded peers.

Business Membership – Give your team access to powerful tools, insights, and training to improve CX, boost performance, and deliver better results.

Vendor Membership – Ideal for companies looking to engage with CX and contact centre professionals, share expertise, and grow their reach.

Subscribe (Free) – Stay in the loop with curated insights and updates - no cost, no pressure.

Explore Even More ACXPA Resources

From expert training to benchmarking insights and collaborative events, discover all the tools and support you need to elevate your CX and contact centre performance.

📚 Learn and Grow

Sharpen your CX expertise with training courses, expert-led videos, industry insights, and knowledge checks.

Training

Self-paced and live training for frontline staff, CX teams, contact centres and more.

Explore Training

Video Library

Fast-track your learning with short expert-led videos — no sales pitches.

Watch Videos

Industry Glossary

Understand key terms and concepts used across CX and contact centres.

View Glossary

Industry Quizzes

Test your knowledge across CX, contact centres, VoC and more.

Try a Quiz

🤝 Connect and Collaborate

Engage with peers, share insights, and stay ahead of the curve with ACXPA’s events, roundtables, and podcast discussions.

In-person Events

Site tours, local networking, symposiums and more to help you connect face-to-face.

View Events

CX Roundtables

Join monthly online discussions with CX leaders tackling real challenges and ideas.

Explore CX Roundtables

Call Centre Roundtables

Monthly virtual forums focused on contact centre operations, tech and people.

Explore CC Roundtables

CX Matters Podcast

Watch or listen as industry experts unpack CX trends, stories and practical advice.

Listen to Podcast

🚀 Optimise and Grow Your Business

Use real-world benchmarking, trusted supplier networks, and premium tools to drive exceptional customer experiences and operational success.

Call Centre Rankings

Explore monthly CX and accessibility rankings powered by over 80 real-world metrics.

View Rankings

Supplier Directory

Find trusted CX and contact centre vendors, outsourcers, trainers and more.

Browse Directory

Premium Resources

Save time with downloadable calculators, templates, cheat sheets and tools.

Access Downloads

Expert Articles

Read actionable, sales-free articles to boost your CX, strategy and team culture.

Browse Articles

Explore Even More ACXPA Resources

From expert training to benchmarking insights and collaborative events, discover all the tools and support you need to elevate your CX and contact centre performance.

We offer a range of self-paced and live training solutions from frontline customer service, contact centres, customer experience (CX), workforce optimisation and more.

Each month we publish the Australian Call Centre Rankings, providing insights from over 80 metrics on the Australian Call Centre Industry.

Online/virtual roundtables featuring a different call centre expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.

Online/virtual roundtables featuring a different customer experience (CX) expert guest every month in an interactive forum so you can learn directly from others actively working in the industry.

Site Tours, local networking events, local symposiums and more – bringing together industry professionals to build their networks and share learnings.

Learn more about the industry with key terms, abbreviations and descriptions of key industry topics and terms.

A growing library of resources you can download to save you time and effort – from journey mapping templates, call centre calculators, cheat sheets and more.

View the industry’s only purpose-built Supplier Directory – from technology vendors, CX & automation, outsourcers & BPOs, data suppliers, consultants, trainers, and lots more!

Gain access to a powerful library of expert videos, all designed to fast-track your learnings, without the sales pitches.

Join Other ACXPA Members

With the industry’s best resources, real-world expertise, and a shared commitment to growing the CX profession, we’re proud to be the association of choice for leading organisations across Australia.

From government agencies to private enterprise, we’re honoured to support a diverse mix of organisations who are investing in better experiences for their customers and teams.

Start Your Journey Today

Unlock the full potential of your CX career or organisation with ACXPA’s resources, training, insights, and community support.

Whether you’re a professional looking to grow or a business striving to deliver exceptional customer experiences, ACXPA is here to support you every step of the way.

Explore Our Membership Options >

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Australia’s Leading Resource for CX & Contact Centre Professionals

🏆 Recognising Australia’s Leading Contact Centres