Vendor-neutral · Global
Every tool your customer team needs, built by people who’ve run one.
Practical tools, training, benchmarking and live expert help for customer service, contact centre and CX teams, wherever you work.
- 80+tools & resources
- 25+free to try, no login
- 8specialist hubs
- 50+hrs/yr expert access
What is churn costing you?
Works for any business with customers.
How many agents do you need?
Erlang C — the real formula.
Customer service health check
Documented service standards your team follows?
Consistently measure customer satisfaction?
Structured onboarding for new hires?
Complaints logged and acted on systematically?
The full check scores 17 dimensions. Customer Service hub
How many staff should you roster?
Shrinkage is the gap between rostered and productive. WFM hub
The Q3 2026 Call Centre Rankings are out. Australian contact centres post their best quarter on record. See who’s leading your sector.
Trusted by teams across the public and private sector
Eight specialist hubs
Whatever you’re trying to fix, there’s a hub built for it.
Your customers reach you online, by phone and in person, and judge the whole experience. So everything you need to lift it sits in one place.
Pick your area and put practitioner-built tools to work today.
Explore the 8 hubs
Vendor-neutral by design
Advice with nothing to sell you.
You’re trying to improve service and CX — but so much of what’s out there is shaped by someone’s sales agenda: vendor-led webinars dressed up as education, pay-to-play awards, and “best practice” that falls apart in a real operation.
ACXPA is built the opposite way — member-funded and practitioner-led, so the tools and guidance answer to you, not to a vendor, wherever in the world you work.
What you usually get
- A platform that runs on sponsor and vendor money — so that’s who really comes first
- “Member benefits” that mostly amount to a discount on the next event
- A headline speaker who’s really there to pitch you
- Your contact details quietly fed into a vendor’s sales pipeline
- Plenty of talk — few tools you can actually use
What you get with ACXPA
- Member-funded, so your interests come first — and sponsors never shape the tools or advice
- A full platform of tools, diagnostics, training and live expert access you use year-round
- Sessions run by practitioners who’ve done the work — with nothing to sell you
- Full control of your inbox — granular preferences, and we never sell or share your details
- Tools you can pick up and use today, built for real operations
Live expert access
Stuck on a problem? Ask people who’ve already solved it.
Bring the problem you’re facing to monthly roundtables, a LIVE fortnightly Open Mic, short expert videos and two podcasts.
Sample plenty for free. Members unlock the full archives and members-only live sessions.
Roundtables
CX Roundtables
See how senior CX practitioners handle the problems you’re facing — live, every month. The latest session is free for everyone; members get the full archive of transcripts, key moments and summaries.
Roundtables
Contact Centre Roundtables
Trade notes with contact centre leaders on operations, people and technology — live, every month. Latest free; members get the full searchable archive.
Live Q&A
Open Mic with the CEO
Bring a real problem to a LIVE session with Justin Tippett, ACXPA’s founder and co-creator of the Contact Centre CX Standards, and get direct, practical advice every fortnight.
On-demand
Member Bytes
Need a quick answer? Short, focused expert sessions, each built around one idea, tool or decision you can act on right away. Watch a free sample; members get the full library with searchable transcripts.
Standards, applied 🇦🇺 Australia
Who’s leading Australian contact centres right now?
The Australian Call Centre Rankings assess real customer interactions across seven sectors (banking, energy, internet, car insurance, education, councils and aged care) and publish the results every quarter, measured against our published Contact Centre CX Standards.
It’s independent proof of who’s genuinely doing it well, and how we keep our standards honest: measured in the real world, on everyone.
Independent benchmarking is currently Australian. The standards and tools behind it are built for everyone.
Start with one tool. See the difference this week.
Independent tools, training and expert access — built for customer professionals, wherever you work.
