Practitioner-led · Vendor-neutral · Global
Raise your standard in customer service, contact centres and customer experience.
ACXPA is the practitioner-built platform of tools, training, benchmarking and live expert access for customer teams — anywhere in the world.
- 50+tools & resources
- 17calculators
- 8specialist hubs
- 50+hrs/yr expert access
What is churn costing you?
Works for any business with customers.
How many agents do you need?
Erlang C — the real formula.
Customer service health check
Documented service standards your team follows?
Consistently measure customer satisfaction?
Structured onboarding for new hires?
Complaints logged and acted on systematically?
The full check scores 17 dimensions. Customer Service hub
How many staff should you roster?
Shrinkage is the gap between rostered and productive. WFM hub
Trusted by teams across the public and private sector
The whole profession
Customers don’t operate in silos.
So your tools shouldn’t either. Your customers reach you online, by phone and in person — and judge the whole experience. Lifting it means working across every domain, not perfecting one channel in isolation.
So everything you need sits in one place: eight specialist hubs spanning customer service, contact centres, CX, workforce planning, complaints, coaching, training and benchmarking — each with practitioner-built tools you can put to work today.
Explore the 8 hubs
Vendor-neutral by design
Advice with nothing to sell you.
You’re trying to improve service and CX — but so much of what’s out there is shaped by someone’s sales agenda: vendor-led webinars dressed up as education, pay-to-play awards, and “best practice” that falls apart in a real operation.
ACXPA is built the opposite way — member-funded and practitioner-led, so the tools and guidance answer to you, not to a vendor, wherever in the world you work.
What you usually get
- A platform that runs on sponsor and vendor money — so that’s who really comes first
- “Member benefits” that mostly amount to a discount on the next event
- A headline speaker who’s really there to pitch you
- Your contact details quietly fed into a vendor’s sales pipeline
- Plenty of talk — few tools you can actually use
What you get with ACXPA
- Member-funded, so your interests come first — and sponsors never shape the tools or advice
- A full platform of tools, diagnostics, training and live expert access you use year-round
- Sessions run by practitioners who’ve done the work — with nothing to sell you
- Full control of your inbox — granular preferences, and we never sell or share your details
- Tools you can pick up and use today, built for real operations
Live expert access
Get answers from people who’ve actually done the work.
Bring the problem you’re actually facing — to monthly roundtables, regular Q&A with the CEO, a short-form video library, two podcasts and a growing reference library. Sample plenty for free; members unlock the full archives and members-only live sessions.
Roundtables
CX Roundtables
See how senior CX practitioners handle the problems you’re facing — live, every month. The latest session is free for everyone; members get the full archive of transcripts, key moments and summaries.
Roundtables
Contact Centre Roundtables
Trade notes with contact centre leaders on operations, people and technology — live, every month. Latest free; members get the full searchable archive.
Live Q&A
Open Mic with the CEO
Bring a real problem from your operation to ACXPA CEO Justin Tippett and get direct, unfiltered advice — a practitioner on tap, not a help desk.
On-demand
Member Bytes
Need a quick answer? Short, focused expert sessions, each built around one idea, tool or decision you can act on right away. Watch a free sample; members get the full library with searchable transcripts.
Standards, applied 🇦🇺 Australia
Standards you can actually trust.
Every month, the Australian Call Centre Rankings benchmark real customer interactions across more than seven sectors — banking, energy, insurance, telco, councils, aged care and more — assessed against our published Contact Centre CX Standards. It’s the most comprehensive independent benchmark of its kind, and it’s how we keep our standards honest.
Independent benchmarking is currently Australian. The standards and tools behind it are built for everyone.
Standards, applied 🇦🇺 Australia
Standards you can actually trust.
Every month, the Australian Call Centre Rankings benchmark real customer interactions across more than seven sectors — banking, energy, insurance, telco, councils, aged care and more — assessed against our published Contact Centre CX Standards.
It’s the most comprehensive independent benchmark of its kind, and it’s how we keep our standards honest: measured in the real world, on everyone, and used to recognise the teams genuinely doing it well.
Independent benchmarking is currently Australian. The standards and tools behind it are built for everyone.
Raise your standard.
Independent tools, training and expert access — built for customer professionals, wherever you work.
