Australia’s leading resource for contact centre and customer experience professionals!
Empower your career and transform customer experiences with the largest collection of tools, insights, and networking opportunities in Australia.
ACXPA is your trusted partner in achieving excellence across all customer interaction channels — voice, digital, and in-person.
Built for CX & Contact Centre Professionals in Australia
Explore our comprehensive suite of resources designed to support CX and contact centre professionals at every stage of their journey.
From actionable insights to industry-leading training and community events, ACXPA is here to help you succeed.
Whether you’re looking to optimise operations, develop your team’s capability, or stay ahead of industry trends, we provide the tools, insights and connections you need to excel.
ACXPA is your trusted partner in navigating the challenges and opportunities of the Australian CX and contact centre landscape.
Together, we can drive meaningful change and deliver exceptional customer experiences.
Our Key Offerings:
Access monthly benchmarking data, call centre rankings, and reports with over 80 CX metrics tracked across Australia.
View RankingsBuild skills through self-paced, live online, and in-person training tailored to frontline, leadership, and workforce optimisation roles.
View Training OptionsJoin site tours, symposiums, support groups and exclusive member-only roundtables to stay connected with the industry.
Explore EventsLearn from expert-led videos covering contact centre operations, CX strategy, customer engagement tips, and more.
Watch VideosSearch Australia’s most comprehensive directory for CX technology, BPOs, consultants, trainers, recruiters and more.
Browse DirectoryDownload ready-to-use calculators, templates, checklists and engagement tools to support every stage of your CX journey.
Explore ResourcesWhy Choose ACXPA?
No other resource hub in Australia comes close.
Since 2011, ACXPA has been the trusted source for CX and contact centre professionals — providing independent resources that educate, inform and inspire.
Here’s what sets us apart:
- Built by industry experts with a passion for driving real impact — not pushing products.
- Focused on practical outcomes with tools, insights, and resources you can actually use.
- Unmatched in scale and depth, covering every corner of the contact centre and CX journey.
From frontline staff to executive leaders, ACXPA supports your growth every step of the way.
Join Other ACXPA Members
With the industry’s best resources, real-world expertise, and a shared commitment to growing the CX profession, we’re proud to be the association of choice for leading organisations across Australia.
From government agencies to private enterprise, we’re honoured to support a diverse mix of organisations who are investing in better experiences for their customers and teams.
Unlock the full potential of your CX career or organisation with ACXPA’s resources, training, insights, and community support.
Whether you’re a professional looking to grow or a business striving to deliver exceptional customer experiences, ACXPA is here to support you every step of the way.
Explore Our Membership Options >
