Australia’s Leading Resource for CX & Contact Centre Professionals

Empower your career and elevate customer experiences with the most trusted industry association in Australia.
Training. Benchmarking. Insights. Community. Advocacy.

🏆 Recognising Australia’s Leading Contact Centres

Celebrating excellence with the latest results from Q1 2025 – based on real customer interactions.

🏆 Leading Contact Centres in Australia
Best Overall CX - Q1 2025

Built for CX & Contact Centre Professionals in Australia

Explore our comprehensive suite of resources designed to support CX and contact centre professionals at every stage of their journey.

From actionable insights to industry-leading training and community events, ACXPA is here to help you succeed.

Whether you’re looking to optimise operations, develop your team’s capability, or stay ahead of industry trends, we provide the tools, insights and connections you need to excel.

ACXPA is your trusted partner in navigating the challenges and opportunities of the Australian CX and contact centre landscape.

Together, we can drive meaningful change and deliver exceptional customer experiences.

Our Key Offerings:

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Call Centre Rankings & Insights

Access monthly benchmarking data, call centre rankings, and reports with over 80 CX metrics tracked across Australia.

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Training & Professional Development

Build skills through self-paced, live online, and in-person training tailored to frontline, leadership, and workforce optimisation roles.

View Training Options
Events & Roundtables

Join site tours, symposiums, support groups and exclusive member-only roundtables to stay connected with the industry.

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Member Video Library

Learn from expert-led videos covering contact centre operations, CX strategy, customer engagement tips, and more.

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Trusted Supplier Directory

Search Australia’s most comprehensive directory for CX technology, BPOs, consultants, trainers, recruiters and more.

Browse Directory
Practical Tools & Resources

Download ready-to-use calculators, templates, checklists and engagement tools to support every stage of your CX journey.

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Why Choose ACXPA?

No other resource hub in Australia comes close.

Since 2011, ACXPA has been the trusted source for CX and contact centre professionals — providing independent resources that educate, inform and inspire.

Here’s what sets us apart:

  • Built by industry experts with a passion for driving real impact — not pushing products.
  • Focused on practical outcomes with tools, insights, and resources you can actually use.
  • Unmatched in scale and depth, covering every corner of the contact centre and CX journey.

From frontline staff to executive leaders, ACXPA supports your growth every step of the way.

Join Other ACXPA Members

With the industry’s best resources, real-world expertise, and a shared commitment to growing the CX profession, we’re proud to be the association of choice for leading organisations across Australia.

From government agencies to private enterprise, we’re honoured to support a diverse mix of organisations who are investing in better experiences for their customers and teams.

Start Your Journey Today

Unlock the full potential of your CX career or organisation with ACXPA’s resources, training, insights, and community support.

Whether you’re a professional looking to grow or a business striving to deliver exceptional customer experiences, ACXPA is here to support you every step of the way.

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