Independent, practitioner-led customer service & CX — built for people responsible for customer outcomes.
Standards-led insights, practical tools, training, and peer learning — without sales pitches.
Raising the Standard of Customer Service & Experience
Independent, practitioner-led resources for CX and contact centre professionals.
Trusted by professionals and organisations across Australia — and increasingly beyond — ACXPA supports better decisions through benchmarking, standards-led insights, practical tools, and peer-driven learning.
Why ACXPA Exists
Customer service and experience advice is everywhere — but genuinely independent, standards-led guidance is rare. ACXPA exists to raise the bar through practical resources, shared benchmarks, and practitioner-driven learning.
Too much noise. Not enough truth.
Most organisations are trying to improve service and CX in an environment full of vendor bias, conflicting advice, and shallow “best practice” claims that don’t translate into real operational decisions.
Independent, practitioner-led, outcomes focused.
ACXPA develops and curates resources that help teams make better decisions — grounded in real-world practice, informed by standards, and sharpened through peer discussion and industry benchmarking.
Better capability. Better performance. Better outcomes.
From frontline capability to leadership governance, ACXPA supports measurable improvement — clearer expectations, stronger operating rhythms, and a shared understanding of what “good” looks like.
Recognising High-Performing Contact Centres
Celebrating excellence with the latest results from our Call Centre Rankings — based on real customer interactions and assessed against the Contact Centre CX Standards .
