ACXPA Practitioner Advisory Boards
One of the primary objectives of the Australian Customer Experience Professionals Association (ACXPA) is to ensure we provide guidance, support and resources to the people that matter the most – the people actively working in the industry. And the best people to know what is needed is, of course, the people doing the job!
The ACXPA Practitioner Advisory Boards ensure we have a great cross-section of the various roles within our industry to help provide the association with insight into the unique challenges they are facing and to ensure that ACXPA provides the appropriate resources, support and leadership to help others in similar roles and functions.
Because whilst externally many of our roles and functions are often ‘clumped’ together, within the industry we know that there are incredibly diverse and unique challenges that we all face. Even within contact centres, managing a micro contact centre (up to 20 seats) is very different to running a large contact centre with 500 agents. Likewise with workforce planning, digital experience, employee experience and so on.
The ACXPA Practitioner Advisory Boards are divided into the key functions within our industry and each board is dedicated to a particular function with the members:
- Representing the voice of that role or function within our industry.
- Assisting with content related to their area of expertise to ensure we provide members with the guidance, support and experience they need to excel.
- Assisting with managing the Support Forums and Private Groups related to their experience.
All of the ACXPA Practitioners Advisory Board Members volunteer their time, experience, expertise and insight to help our industry flourish and we are proud to publicly recognise their contributions below (in no particular order).
Click on tabs to open each Practitioner Advisory Board and learn more about the members and available resources.
View the ACXPA Practitioner Advisory Boards
To learn more about each ACXPA Practitioner Advisory Board including the representative industry champions, support resources, information, etc just click on the relevant tab below.
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to practitioners working in a Customer Experience role e.g. Chief Customer Officer, CX Lead, Customer Journey Mapping, etc as well as Voice of the Customer roles including Net Promoter Scores, survey design, after-call surveys, email surveys, etc.
CX Practitioners Advisory Board Members
Support and Resources for CX Practitioners in Australia
The following ACXPA Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to Contact Centre Managers – from small centres to the large ones!
Contact Centre Managers Advisory Board Members:
Support and Resources for Contact Centre Managers in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to Contact Centre Team Leaders in helping them forge a successful career in our industry.
Contact Centre Team Leaders Advisory Board Members:
Support and Resources for Contact Centre Managers in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to Workforce Management practitioners e.g. Workforce Planners, Workforce Analysts, Real-time analysts, etc.
Workforce Optimisation Advisory Board Members:
Support and Resources for Workforce Optimisation Professionals in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to members working in the Business Processing (BPO)/Outsourcing industry in Australia.
Outsourcing/BPO Advisory Board Members:
Support and Resources for Outsourcing/BPO workers in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to practitioners working in Customer Service jobs in Australia.
Customer Service Advisory Board Members:
Support and Resources for Customer Service workers in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to members working in Learning & Development roles supporting contact centres, CX, customer service and digital customer experience.
Learning and Development Board Members:
Support and Resources for Learning and Development professionals in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to practitioners working in a Knowledge Management role enables frontline employees and end customers to have access to the right information, at the right time with the right context.
Training and Development Board Members:
Support and Resources for Knowledge Management professionals in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to practitioners working in a technology role that helps deliver positive outcomes for customers and the business.
Technology Advisory Board Members:
Support and Resources for Technology Professionals in Australia
The following Practitioner Advisory Board members provide expertise and guidance to ensure ACXPA provides value to practitioners working in a data and analytics role supporting contact centres, cx, customer service and digital customer experience.
Data & Analytics Board Members:
Support and Resources for Data & Analytics professionals in Australia
Interested in joining an ACXPA Practitioner Advisory Board?
We are actively looking for passionate individuals to join the ACXPA Practitioner Advisory Board that is aligned with their skills and experience! As well as representing your peers and helping to shape our industry, it can also be personally very rewarding and a great way to meet and interact with like-minded passionate people.
By serving on an ACXPA Practitioners Advisory Board you will:
- Have an opportunity to help shape and drive the CX, Contact Centre, Digital CX, EX and Customer Service industry in Australia.
- Provide input into the things that matter for members now and in the future.
- Represent our association at events and across social media/LinkedIn.
- Receive great industry recognition (The Practitioners Advisory Board will be actively referenced and visible on the ACXPA website including a profile on each member).
- Give your career a boost. Connect with others on the Advisory Board and it looks great on your resume!
- A free Individual Membership or 35% off any Business or Vendor membership.
What’s expected in return?
We are all busy these days so our aim is to keep your time commitments to a minimum. The expectation of each ACXPA Practitioner Advisory Board member is:
- Be available for Adhoc email/phone conversations with the ACXPA CEO or other ACXPA Industry Advisory Board members to seek your opinion on various matters related to your expertise.
- Forums and Groups contribution – help moderate and respond to any member questions and comments that are related to your skillset.
- Content contribution – We understand it’s not for everyone but submitting articles, presenting in our Member Symposiums, joining a panel discussion or podcast where appropriate would be highly valued.
- Pro-actively promoting the Australian Customer Experience Professionals Association through your networks and in the community.
- Support on Social Media (liking a post, sharing with your network etc)
We are seeking Practitioner Advisory Board members for an initial term of 12-months with the option for both parties to review at the end of the 12-month period.
