In addition to a lot of our content that is freely available such as our articles, glossary, CX Matters podcast and a range of resources you can download, we also have resources that require you to be logged into our website, including the content below and our monthly Members Symposiums.
This provides you with additional opportunities to accelerate your learning and helps us ensure we can continue to publish content free from any vendor bias.
Practical Tips & Insights to Improve your Contact Centre & CX
A series of short videos containing practical tips and insights for Contact Centres and CX management with industry guru Daniel Ord and Justin Tippett, CEO of the Australian Customer Experience Professionals Association.
For those that don’t know Daniel Ord, he has worked in the industry for over 30 years and is one the world’s leading trainers, having trained over 50,000 people across 40 countries and is a highly sought-after keynote speaker with his engaging presentations on CX/Contact Centres enthralling people from all over the world.
Daniel provides a range of contact centre and customer experience courses in Australia via CX Skills. ACXPA members receive a 25% discount of all CX Skills courses so it’s a great way to access global best-practice training and save some money! See what courses are coming up >
You need to be logged in to access the content below and to access our premium downloads and monthly Member Symposiums & Video Library, featuring a minimum of five industry experts sharing key insights and case studies every month that will help you deliver efficient and effective customer experiences whether it’s via the phone, in-person or digital.