ACXPA · Certified Contact Centre

See the Agent Performance Matrix working

A made-up contact centre — ten agents across Melbourne, Sydney and Perth, a Sales and a Service team at each site, six months of scored calls. Every number on this page was produced by the same engine your own results would go through. Nothing here can be changed.

  1. 1 What gets measured
  2. 2 Scoring one call
  3. 3 The month’s results
  4. 4 What comes out of it
The sample is for logged-in membersSign in with your ACXPA membership to explore it.

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