FAQs About Article Publishing
Do you accept guest posts?
No. We don't accept unsolicited guest posts, sponsored content, or paid link placements. Article publishing on ACXPA is a member benefit — limited to Individual Members and those with allocated memberships through Vendor Membership.
If you've received an email asking for guest post rates or link placement fees, it's not from ACXPA — we don't charge for link placements because we don't offer them.
Can I publish if I'm not a member?
Article publishing is a member benefit. To publish on ACXPA, you'll need either an Individual Membership (for professionals) or a Vendor Membership (for businesses serving the industry).
Both memberships give you article publishing rights, author bio placement, and access to ACXPA's engaged audience of CX and contact centre professionals.
Learn about Individual Membership | Learn about Vendor Membership
What topics does ACXPA cover?
Our audience consists of professionals who work in the following industries:
- Contact Centres / Call Centres
- Customer Experience (CX)
- Digital Experience (DX)
- Customer Service
- Employee Experience (EX)
Popular topics include:
- Tips for contact centre managers and team leaders
- Managing remote employees and hybrid teams
- Best practice for customer experience including journey mapping, solution design, and feedback systems
- Tips for delivering better customer service
- Executive trends and thought leadership in CX and contact centres
- Technology that can improve efficiency in customer management or contact centres
- Recruiting, retaining, and motivating frontline employees
- Automation, AI, and how it can improve customer experience
What are the article guidelines?
To give your article the best chance of being published, we recommend:
- Write something unique — Don't regurgitate the same information that's in every post on the topic. We value a unique angle or a more comprehensive guide that demonstrates knowledge or an informed view on a topic.
- Include internal links — Linking to other ACXPA articles shows you're a thoughtful writer and makes it far more likely we will publish your article.
- Get a feel for existing articles — Click here to see our published articles
- Include links to your site — We typically allow one link (possibly more if they are relevant). Avoid linking to your home page, sales page, affiliate links, or any other page that doesn't offer value to the reader as they will typically be removed.
- Check your grammar and spelling — There are lots of free writing tools like Grammarly or the Hemingway App.
- Use local spelling — Please use "Contact Centre" (not "Contact Center")
- Include images — We always prefer if you submit your own images that add value to your article. You can submit a number of images with each article via our online form.
Important: Your content must be original (we check for plagiarism). All articles are reviewed for quality and relevance. Articles must be informative and provide thought leadership, insight, or inspiration — not promotional sales pitches.
How long does it take to get published?
We aim to review and publish member-submitted articles within 5-7 business days. If we need clarification or edits, we'll reach out via email.
Will my article include my author bio and links?
Yes. All published articles include your author bio, headshot, website link, and social media links. This helps build your professional profile and credibility within the industry.
How do we publish articles on ACXPA?
Anyone with an allocated Individual Membership can publish articles under their own name. Articles must provide genuine value — industry insights, best practices, research — rather than product sales pitches. Publishing builds your credibility and profile with the ACXPA audience.
Can Vendor Members publish promotional content?
Articles can't be published directly by the vendor company or as promotional content. However, team members with allocated Individual Memberships can publish articles under their own names — as long as the content provides genuine value through industry insights, best practices, or research rather than product sales pitches.
For example: An article can't be published by "Verint" as a company, but Sarah from Verint (with an allocated Individual Membership) can publish thought leadership under her own name. This builds both her professional profile and the company's credibility through demonstrated expertise.
For direct promotional content, press releases, and company-level advertising, explore our Advertising and Sponsorship options.
I have more questions — who do I contact?
If you have questions about article publishing, membership options, or anything else, please contact us and our team will be happy to help.
