How Data is Driving CX at AESOP

How Data is Driving CX at Aesop

In this CX Matters podcast, we feature the audio from our CX Roundtable interview with Melbourne-based Amish Goel, Global Head of Digital Insights & Data Privacy from Aesop.

Amish is an accomplished data strategist and business insights expert with a decade of proven success and as you’ll see, he’s deeply passionate about continuously enhancing customer experiences and, through data analytics and actionable insights, further optimising and refining them.

There are some great topics discussed including taking an ‘outside in’ approach to unifying data to drive the CX, elements of the single customer view, and the evolution of modern retail.

Listen now to the Podcast

Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.

CX Matters Podcast

June 16, 2024 · Season 1 · Episode 18

43 Min, 18 Sec · By ACXPA

In this CX Matters podcast we feature an interview with special guest Amish Goel, Global Head of Digital Insights from AESOP. Amish is an accomplished data strategist and business insights expert with a decade of proven success and as you’ll see, he’s deeply passionate about continuously enhancing customer experiences and, through data analytics and actionable insights, further optimising and refining them. There are some great topics discussed including taking an ‘outside in’ approach to unifying data to drive the CX, elements of the single customer view, and the evolution of modern retail. ACXPA Members can watch the episode in their Video Library and can also download all slides show in the presentation.

Want to WATCH the recording and DOWNLOAD the presentation slides?

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As a subscriber, you're only one step away!

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

Want to WATCH the recording and DOWNLOAD the presentation slides?

As an ACXPA Member, you can!

All the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables are available to you, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

You can also download the slides that were used, which can be a great resource for assisting you in your career.

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ACXPA is packed full of great resources for people working in contact centres, customer experience, digital service and customer service including a range of exclusive member-only benefits.

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