How Data is Driving CX at Aesop
In this CX Matters podcast, we feature the audio from our CX Roundtable interview with Melbourne-based Amish Goel, Global Head of Digital Insights & Data Privacy from Aesop.
Amish is an accomplished data strategist and business insights expert with a decade of proven success and as you’ll see, he’s deeply passionate about continuously enhancing customer experiences and, through data analytics and actionable insights, further optimising and refining them.
There are some great topics discussed including taking an ‘outside in’ approach to unifying data to drive the CX, elements of the single customer view, and the evolution of modern retail.
Listen now to the Podcast
Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.
June 16, 2024 · Season 1 · Episode 18
43 Min, 18 Sec · By ACXPA
In this CX Matters podcast we feature an interview with special guest Amish Goel, Global Head of Digital Insights from AESOP. Amish is an accomplished data strategist and business insights expert with a decade of proven success and as you’ll see, he’s deeply passionate about continuously enhancing customer experiences and, through data analytics and actionable insights, further optimising and refining them. There are some great topics discussed including taking an ‘outside in’ approach to unifying data to drive the CX, elements of the single customer view, and the evolution of modern retail. ACXPA Members can watch the episode in their Video Library and can also download all slides show in the presentation.
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ACXPA connects contact centres, customer experience, digital experience, customer service and employee experience professionals in Australia to create better customer, business, career and industry outcomes.
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