Please complete your Subscriber Profile!

To unlock all the ACXPA Subscriber content, please take a moment to activate your profile - it only takes a moment!


Click Here To Unlock

Home Downloads

1800 022 972      [email protected]

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
Customer Experience
Customer Service
General Business
Job Descriptions
Trivia Questions
ACXPA Member Logo
ACXPA Corporate Logo
Call Centre Ranking Reports

Featured

ACXPA Logo General Use (9)

  1. ACXPA Logo Portrait Clear Background PNG
  2. ACXPA Logo Portrait White Background PDF
  3. ACXPA Logo Portrait White Background PNG
  4. ACXPA Logo Landscape Small White Background PDF
  5. ACXPA Logo Landscape Large White Background PDF
  6. ACXPA Logo Landscape Large Clear Background PNG
  7. ACXPA Logo Landscape Large White Background PNG
  8. ACXPA Logo Landscape Small Clear Background PNG
  9. ACXPA Logo Landscape Small White Background PNG

ACXPA Member Logo (9)

  1. ACXPA Member Portrait - white background PDF
  2. ACXPA Member Landscape large - clear background PNG
  3. ACXPA Member Landscape large - white background PNG
  4. ACXPA Member Landscape large - white background PDF
  5. ACXPA Member Landscape small - white background PDF
  6. ACXPA Member Landscape small - clear background PNG
  7. ACXPA Member Landscape small - white background PNG
  8. ACXPA Member Portrait - white background PNG
  9. ACXPA Member Portrait - clear background PNG

Banks (2)

  1. Australian Banks September 2023
  2. Australian Banks

Call Centre Ranking Reports (14)

  1. Australian Councils October 2023
  2. Australian Call Centre Industry Sector Rankings September 2023
  3. Car Insurance October 2023
  4. TAFEs SEPTEMBER 2023
  5. Energy Providers September August 2023
  6. Internet Providers September 2023
  7. Australian Councils September 2023
  8. Australian Banks September 2023
  9. Australian Banks
  10. Internet Providers August 2023

Car Insurance (1)

  1. Car Insurance October 2023

Contact Centre Management (7)

  1. Employee Attrition Rate Calculator
  2. Employee Turnover Rate Calculator
  3. Employee Replacement Cost Calculator
  4. Contact Centre Team Leader Job Description
  5. Contact Centre Manager Job Description
  6. Contact Centre Acronyms Cheat Sheet
  7. Free Erlang Call Centre Calculator

Councils (3)

  1. Australian Councils October 2023
  2. Australian Councils September 2023
  3. Australian Councils August 2023

Customer Experience (6)

  1. How to Build the Foundations of a CX Program
  2. Tennis Australia CX Strategy & Insights
  3. Human Centred Design Framework
  4. Customer Persona Template
  5. Customer Journey Mapping Template
  6. Customer Retention Calculator

Customer Service (5)

  1. Customer Abuse Warning A3
  2. Customer Abuse Warning to other Customers A4
  3. Customer Abuse Warning A4
  4. HEAT Model Cheat Sheet
  5. Phonetic Alphabet Desktop Guide

Energy Providers (2)

  1. Energy Providers September August 2023
  2. Energy Providers August 2023

General Business (6)

  1. Employee Attrition Rate Calculator
  2. Employee Turnover Rate Calculator
  3. Employee Replacement Cost Calculator
  4. Press Release Template
  5. Environmental Policy Template
  6. ROI Calculator

Industry Summary (2)

  1. Australian Call Centre Industry Sector Rankings September 2023
  2. Australian Call Centre Industry Rankings August 2023

Internet Providers (2)

  1. Internet Providers September 2023
  2. Internet Providers August 2023

Job Descriptions (2)

  1. Contact Centre Team Leader Job Description
  2. Contact Centre Manager Job Description

TAFEs (2)

  1. TAFEs SEPTEMBER 2023
  2. TAFEs August 2023

Workplace General Trivia Quizzes (11)

  1. General Trivia Quiz November 2023
  2. General Trivia Quiz October 2023
  3. General Trivia Quiz September 2023
  4. General Trivia Quiz August 2023
  5. General Trivia Quiz July 2023
  6. General Trivia Quiz June 2023
  7. General Trivia Quiz May 2023
  8. General Trivia Quiz April 2023
  9. General Trivia Quiz March 2023
  10. General Trivia Quiz February 2023
If you want to share and earn points please login first

ACXPA PLATINUM SPONSORS

ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS

ACXPA GOLD SPONSORS

ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA Platinum SPONSORS
ACXPA SILVER SPONSORS
ACXPA Platinum SPONSORS
ACXPA BRONZE SPONSORS
ACXPA Platinum SPONSORS
Copyright © 2023 | Australian Customer Experience Professionals Association | Phone: +61 1800 0 ACXPA | Website Terms of Use

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account