ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, live monthly symposiums & Video Library, a powerful members directory, exclusive industry insights & data and lots more! See which membership is right for you >

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres

Customer Experience

Customer Service

General Business

Job Descriptions

Trivia Questions

ACXPA Member Logo

Call Centre Ranking Reports

Resume Templates

Featured

Phonetic Alphabet Desktop Guide

ACXPA Logo General Use (9)

ACXPA Member Logo (9)

Banks (Monthly Reports) (12)

Banks (Quarterly Reports) (1)

Australian Banks Q1 2024

Car Insurance (Monthly Reports) (9)

Car Insurance (Quarterly Reports) (1)

Car Insurance Q1 2024

Contact Centre Management (7)

Councils (Monthly Reports) (13)

Councils (Quarterly Reports) (1)

Australian Councils Q1 2024

Customer Experience (6)

Customer Service (5)

CX Roundtable Downloads (4)

Energy Retailers (Monthly Reports) (11)

Energy Retailers (Quarterly Reports) (1)

Energy Retailers Q1 2024

General Business (6)

Industry Sectors (Monthly) (10)

Industry Sectors (Quarterly Trends) (2)

Internet Retailers (Monthly Reports) (11)

Job Descriptions (2)

Member Bite Downloads (1)

Member Bite - IVR Best Practices

Resume Templates (1)

Customer Service Resume Template

TAFEs and Education (Monthly Reports) (11)

TAFEs and Education (Quarterly Reports) (1)

Australian TAFEs & Education Providers Q1 2024

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