Environmental Policy definition

In addition to the glossary term below,  ACXPA Members also have access to a range of additional resources, including our Member Symposiums & Video Library, premium resources to download, exclusive industry insights & data, discounted training courses and lots more!

See which ACXPA membership is right for you >

Environmental Policy

An Environmental Policy is typically a written statement that outlines a Business’ aim, principles and actions to manage the environmental impacts of its business today and into the future.

Key Components of an Environment Policy

You can expect to see the following information contained within the Environment Policy:

  • The business mission and information about its operations.
  • A commitment to continually improve your environmental performance.
  • A commitment to effectively manage your significant environmental impacts.
  • The expectations that your business has in relation to external parties such as suppliers and contractors.
  • Recognition that you will comply with relevant environmental legislation as a minimum level of performance.
  • Education and training of employees in environmental issues and the environmental effects of their activities.
  • Monitoring progress and reviewing environmental performance against targets and objectives on a regular basis (usually annually or in the first six months initially).
  • A commitment to communicate your business’ environmental aims and objectives to all staff, as well as to customers, investors and other external stakeholders.

What should be included?

An Environmental Policy can cover a range of issues that can include:

  • Energy use
  • Transport
  • Office waste, building waste, and resource recovery
  • Recycling of packaging materials
  • Minimising waste
  • Efficient use of water and energy
  • Use of biodegradable chemicals
  • Minimising use of solvents and lead-based paints
  • Use of sustainable timber or wood products
  • Noise reduction
  • Phasing out of chlorofluorocarbons (CFCs) and other ozone-depleting substances

Should you have an environmental policy?

Having an Environmental Policy is not a legal requirement however it is becoming more common for businesses to issue one due to a number of factors including:

  • It can be good for business – customers are actively seeking companies that align with their own personal views on the future of our environment (as are employees)
  • It can improve your corporate image with stakeholders and customers
  • For some businesses, it can ensure you’re acting within the applicable laws
  • It can inform employees about your companies expectations and their responsibilities to ensure everyone is on the same page
  • It’s the right thing to do for our future generations!

Need an Environmental Policy Template for Australia?

ACXPA Members can access a range of free resources including an Environmental Policy Template – available soon!

CX Roundtables - Upcoming Guest

Live and interactive sessions for customer experience professionals in Australia.

Upcoming CX Roundtable Steven Arnold bw

Contact Centre Manager Roundtables - Upcoming Guest

Live and interactive sessions for contact centre professionals in Australia.

Upcoming Contact Centre Roundtable - Scott Wooden

Next Members Symposium Livestream: Tuesday, 21st May, 2024, 13:30 AEST

The Members Symposium sessions are only available to ACXPA Members! 

ACXPA Members can watch the symposium live, and, can watch any of the sessions at any time in their Video Library. 

Discover which membership is right for you >

Preview of upcoming Symposium Sessions:

Nadine Power, ACXPA National Advisory Board Member

IVR Best Practice

Over 90% of contact centres are using an IVR (Press 1 for this, press 2 for that), and we've encountered many contact centres with over four layers of options for customers to select from. In this session, Nadine will be sharing some best practice tips on IVR design for 2024.

Presented by Nadine Power, Chief Product Officer, Datagamz (and ACXPA National Advisory Board Member)

ACXPA National Advisory Board Member Simon Blair

Tips to Boost Engagement on Calls

Of the five quality competencies we assess as part of the Australian Call Centre Rankings, the 'ENGAGE' competency from the Australian Contact Centre Quality Standards has consistently been at the bottom of the rankings throughout 2023 and into 2024.

In this session, Simon will provide some tips that can be shared with agents on how to increase engagement with customers at the start of calls.

Presented by Simon Blair, General Manager Quality Insights, ACXPA

More sessions announced soon! 

(If you're interested in speaking at one of our events, click here to learn more >)

If you want to share and earn points please login first




Copyright © 2024 | Australian Customer Experience Professionals Association | Phone: +61 1800 0 ACXPA | Website Terms of Use 

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account