100% practitioner-built · Vendor-independent Instant Training. Real Skills. Zero Extra Cost.
Most memberships talk about value — ACXPA Individual Memberships deliver it from day one. As soon as you join, you'll unlock a complete training, coaching and resource toolkit — ready to use today, not just sitting on a benefits list to grow into.
Whether you're upskilling yourself or developing your team, it's all included in your membership — and if you're a Business Member, every employee you allocate a membership to also gets full access to the training, from day one.
17 premium self-paced courses
Each with a training video, downloadable workbook, action plan, quiz and an instant certificate on completion.
Member Bytes & 1-minute refreshers
Bite-sized, practitioner-led videos perfect for just-in-time learning and daily team refreshers.
New resources added every month
Fresh courses, tools and templates land regularly — your membership keeps getting more valuable.
Built for teams, too
Business Members allocate member accounts to staff — each gets their own training access, making it a powerful onboarding and upskilling solution.
And that's before you've left the site — members also save at CX Skills
25%OFF
All live facilitated public training courses — every instructor-led public course at CX Skills, discounted for members.
300+COURSES
A discounted full-library subscription — unlimited access to the complete CX Skills course library at a members-only rate.
Your membership also unlocks the whole toolkit
8 expert hubs, 50+ tools & calculators, the Australian Call Centre Rankings, live member sessions, a searchable video library, private peer groups and the members directory — all in one place.
Plus the Australian Call Centre Rankings, 50+ calculators & tools, CX & Contact Centre Roundtables, fortnightly Open Mic sessions, a members directory and more — explore the full resource suite ›
Join ACXPA to unlock the full self-paced training library
Become an ACXPA member and get instant access to all 17 self-paced courses below — each with a workbook, quiz and certificate — plus 25% off live training and the full CX Skills library.
Individual membership $197/year — under $17/month. Business memberships from $497/year for up to 5 people.
You're almost there, — upgrade to unlock the library
Your free ACXPA account doesn't include the self-paced training. Upgrade to an Individual Membership to start all 17 courses below, track your progress and earn certificates — plus 25% off live training and the full CX Skills library.
Individual membership $197/year — under $17/month.
Roll the self-paced training out across
You're signed in to your Business Membership admin account. Allocate individual member accounts to your team so each person gets their own access to the full self-paced training library — then switch to your own member account to start a course yourself.
Give your team access under 's membership
You're signed in to your Vendor Membership admin account. Allocate individual member accounts to your team so each person gets their own access to the self-paced training library — then switch to your own member account to start a course yourself.
Assign, track and build pathways for your whole team
Beyond the self-paced courses included with your membership, a CX Skills Business subscription — discounted for ACXPA members — gives you a full management dashboard to assign courses, track completion and design your own learning pathways across your team.
Assign courses in seconds
Allocate training by role, team or location, and reuse saved assignment templates for new starters.
Track real-time completion & engagement
Dashboards show who's enrolled, started and completed each course or pathway, with exportable reports.
Build your own custom pathways
Combine any of the 300+ CX Skills courses into tailored learning journeys for specific roles, projects or compliance requirements.
Support compliance & psychosocial safety
Keep an auditable record of who's completed required training on stress, resilience, respectful behaviours and leadership.
Hi — your training library is ready
You've got full access to all 17 self-paced courses below. Pick a topic, hit Start, and your progress saves automatically as you go.
Jump to your courses ↓ How the ACXPA self-paced training works
📘 Your Available Self-Paced Training Courses
📘 The Self-Paced Training Courses
📞 Customer Communication
Answering the Telephone
Master the basics of answering customer calls professionally and confidently.
Award-Winning Emails
Learn how to write clear, professional and effective emails that get results.
Communication Skills
Sharpen your skills across tone, listening, motivation, and clarity of message.
🧠 Leadership & Wellbeing
Being a New Leader
Transition smoothly into a leadership role with proven strategies and confidence.
Managing Stress
Explore proven ways to reduce stress and build emotional resilience.
Health & Wellness
Boost your personal well-being with simple, practical wellness strategies.
🌟 Customer Service & Experience
Customer Experience
Understand CX principles and how to improve customer outcomes and loyalty.
Customer Retention
Discover how to keep customers longer with smart retention techniques.
Customer Service Excellence
Build a strong service foundation to wow your customers every time.
💬 Handling Tough Situations
Complaints Handling
Manage complaints with empathy, confidence and a clear resolution process.
Handling Difficult Customers
Stay calm, defuse tension and regain control in challenging interactions.
Being Assertive
Learn to express your views clearly and respectfully — without aggression.
🌍 Culture & Inclusion
Cultural Awareness
Understand different cultural values and avoid unintentional missteps.
Diversity, Equity and Inclusion
Explore inclusion strategies that support equity and workplace diversity.
💼 Sales & Influence
Introduction to Selling
Understand customer needs, present value, and close more sales with confidence.
💡 AI & Digital Enablement
Using Effective Prompts for AI • New
Learn how to write structured prompts that get better results from AI tools.
📞 Contact Centre Management
Workforce Management & Data Analytics • New
How workforce management (WFM) systems and data analytics help you run your centre more smoothly, make better decisions and create a better experience for your team and your customers.
🧠 Micro-Learning Videos (1 minute)
Quick, practical skills you can pick up in about a minute.
Active Listening
This 1-minute video outlines 5 tips on how to improve your active listening skills.
Calming Anxiety in the Moment
4 practical tips to quickly manage anxiety and regain composure on the spot.
Customer Service Tips
Learn 5 proven ways to deliver great customer service — fast, friendly and effective.
Handling Sales Objections
This 1-minute video gives 3 fast tips for handling customer pushback with confidence.
How to Say No Nicely to Customers
4 easy steps to say "no" with confidence and empathy — without damaging rapport.
Looking for even more self-paced training?
The full CX Skills library has 300+ courses, structured learning pathways and 1-minute microlearning videos.
ACXPA members save at CX Skills
25%OFF
Every public live training course — all instructor-led public courses at CX Skills, discounted for members.
300+COURSES
A discounted full-library subscription — unlimited access to the complete CX Skills course library at a members-only rate.
