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ACXPA events
Live roundtables with people who run contact centres, Open Mic with Justin, ACXPA events and every public CX Skills course date.
Plan your year in one place, and see what your membership saves you.
Live every month
Three live sessions, all online, all run by people who have done the job.
First Wednesday of every month, 2pm AEDT
CX leaders and practitioners talk through what's really working, live and unscripted.
Bring your questions to the chat and hear how others solved them.
Next sessionWednesday 2 December
Free for everyone
Register on LinkedIn, or watch on ACXPA as a Subscriber or Member.
Second Wednesday of every month, 11am AEDT
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Practical answers you can use the next day.
Next sessionWednesday 11 November
Free for everyone
Register on LinkedIn, or watch on ACXPA as a Subscriber or Member.
Every second Tuesday, 11am AEDT
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Drop in for five minutes or stay for the full hour.
Next sessionTuesday 10 November
ACXPA Members only
Join from the Open Mic page, logged in as a member.
Never miss one: add all three to your calendar. Changes and cancellations update in your calendar automatically.
The course prices below are your member prices, on every public CX Skills course listed here. Book from this page while you are logged in and the discount comes with you.
Private, in-house training is quoted separately.
Every public CX Skills course runs live online, with trainers who have done the job in contact centres and customer service teams.
ACXPA Members save 25% on every public course ticket, applied when you book through your ACXPA login.
Month by month
CX Skills course
Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Tuesday 10 and Wednesday 11 November 2026.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 10 November 2026.
CX Skills course
Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Tuesday 10 November 2026.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Turn more inbound calls into sales, without scripts or pressure, in this 3-hour live online course with Simon Blair, on Wednesday 11 November 2026.
CX Skills course
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour November 2026 online course – suitable for all customer-facing employees.
CX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 12 and Tuesday 17 November 2026.
CX Skills course
The November 2026 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
CX Skills course
Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair, on Tuesday 17 November 2026.
CX Skills course
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 18 and Thursday 19 November 2026.
CX Skills course
Keep more of the customers who call to cancel: uncover the real reason, acknowledge it with empathy and rebuild the value, in this 2 × 3-hour live online course with Simon Blair, Wednesday 18 and Thursday 19 November 2026.
CX Skills course
Help your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Thursday 19 November 2026.
CX Skills course
The November 2026 CX for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global CX expert Daniel Ord, turning CX strategy, journeys and metrics into everyday leadership.
CX Skills course
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour November 2026 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
CX Skills course
Give your face-to-face team a proven structure so every customer feels welcome and well looked after, in this 3-hour live online course with Simon Blair, on Friday 20 November 2026.
CX Skills course
Handle conversations about overdue accounts with confidence, negotiate workable terms and close with a commitment, in this 2 × 3-hour live online course with Simon Blair, Tuesday 24 and Wednesday 25 November 2026.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Build confident inbound sales conversations, from the first hello to handling objections and closing, in this 2 × 3-hour live online course with Simon Blair, Tuesday 24 and Wednesday 25 November 2026.
CX Skills course
Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Thursday 26 and Friday 27 November 2026.
CX Skills course
Give your team a proven structure for every call, plus the confidence to handle difficult customers, in this 2 × 3-hour live online course with Simon Blair, Tuesday 1 and Wednesday 2 December 2026.
CX Skills course
Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Tuesday 1 and Wednesday 2 December 2026.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
Design, build, implement and improve a quality framework that lifts every customer conversation, in this 2 × 4.5-hour live online course with Daniel Ord, Thursday 3 and Friday 4 December 2026.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 8 and Thursday 10 December 2026.
CX Skills course
Help your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Wednesday 9 December 2026.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Give your face-to-face team more time, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair, Wednesday 9 and Thursday 10 December 2026.
CX Skills course
Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Thursday 10 December 2026.
CX Skills course
Learn how to write better emails to customers in the December 2026 Email Customer Service training course (suitable for all employees).
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The Live Chat Course for Customer Service employees (January 2027 class) teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
CX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 12 January 2027.
CX Skills course
Help your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Wednesday 13 January 2027.
CX Skills course
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course – suitable for all customer-facing employees.
CX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 14 and Tuesday 19 January 2027.
CX Skills course
Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Thursday 14 January 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Learn the global best practices behind every high-performing contact centre in this 4 × 4.5-hour live online course with Daniel Ord, Tuesday 19 to Friday 22 January 2027.
CX Skills course
Give council, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair, on Tuesday 19 January 2027.
CX Skills course
Give your face-to-face team a proven structure so every customer feels welcome and well looked after, in this 3-hour live online course with Simon Blair, on Wednesday 20 January 2027.
CX Skills course
Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair, on Thursday 21 January 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Tuesday 2 and Wednesday 3 February 2027.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
Lift reception and front desk service across face-to-face, phone and email in this 2 × 3-hour live online course with Simon Blair, Thursday 4 and Friday 5 February 2027.
CX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 9 and Thursday 11 February 2027.
CX Skills course
Build skill, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair, Tuesday 9 and Wednesday 10 February 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Give your team a proven structure for every call, plus the confidence to handle difficult customers, in this 2 × 3-hour live online course with Simon Blair, Thursday 11 and Friday 12 February 2027.
CX Skills course
The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Learn a clear structure for every customer call, from hello to solution, in this 2 x 4-hour February 2027 live online course with Daniel Ord.
CX Skills course
Give your face-to-face team more time, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair, Tuesday 16 and Wednesday 17 February 2027.
CX Skills course
The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics, dashboards and principles that drive contact centre performance.
CX Skills course
Turn more inbound calls into sales, without scripts or pressure, in this 3-hour live online course with Simon Blair, on Thursday 18 February 2027.
CX Skills course
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
CX Skills course
The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards, monitoring, calibration and coaching that changes behaviour.
CX Skills course
Give your Team Leaders a proven coaching method, aligned with the Contact Centre CX Standards, in this 3 × 3-hour live online course with Simon Blair, Tuesday 23, Thursday 25 and Friday 26 February 2027.
CX Skills course
The February 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
CX Skills course
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 24 and Thursday 25 February 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Handle conversations about overdue accounts with confidence, negotiate workable terms and close with a commitment, in this 2 × 3-hour live online course with Simon Blair, Wednesday 3 and Thursday 4 March 2027.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
Design, build, implement and improve a quality framework that lifts every customer conversation, in this 2 × 4.5-hour live online course with Daniel Ord, Thursday 4 and Friday 5 March 2027.
CX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 9 March 2027.
CX Skills course
Build confident inbound sales conversations, from the first hello to handling objections and closing, in this 2 × 3-hour live online course with Simon Blair, Tuesday 9 and Wednesday 10 March 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 11 and Tuesday 16 March 2027.
CX Skills course
Keep more of the customers who call to cancel: uncover the real reason, acknowledge it with empathy and rebuild the value, in this 2 × 3-hour live online course with Simon Blair, Thursday 11 and Friday 12 March 2027.
CX Skills course
The March 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
CX Skills course
Build the customer service skills your help desk needs on the phone, by email and in chat in this 2 × 3-hour live online course with Simon Blair, Tuesday 16 and Wednesday 17 March 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The March 2027 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord, covering the five CCXP® competencies. Rated 4.9/5.
CX Skills course
Give council, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair, on Tuesday 16 March 2027.
CX Skills course
Give your face-to-face team a proven structure so every customer feels welcome and well looked after, in this 3-hour live online course with Simon Blair, on Wednesday 17 March 2027.
CX Skills course
Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair, on Thursday 18 March 2027.
CX Skills course
Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair, on Thursday 18 March 2027.
CX Skills course
Turn more inbound calls into sales, without scripts or pressure, in this 3-hour live online course with Simon Blair, on Tuesday 23 March 2027.
CX Skills course
Help your front desk make a great first impression on every visitor, call and email in this 3-hour live online course with Simon Blair, on Wednesday 24 March 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The April 2027 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role, engagement and the conversations that lift performance.
CX Skills course
Build skill, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair, Wednesday 7 and Thursday 8 April 2027.
CX Skills course
Give your Team Leaders a proven coaching method, aligned with the Contact Centre CX Standards, in this 3 × 3-hour live online course with Simon Blair, Wednesday 7 to Friday 9 April 2027.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2027 online course – suitable for all customer-facing employees.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 13 and Thursday 15 April 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Learn how to write better emails to customers in the April 2027 Email Customer Service training course (suitable for all employees).
CX Skills course
The April 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
CX Skills course
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 21 and Thursday 22 April 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The April 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 11 May 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 13 and Tuesday 18 May 2027.
CX Skills course
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour May 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
CX Skills course
The May 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 15 and Thursday 17 June 2027.
CX Skills course
The June 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 23 and Thursday 24 June 2027.
CX Skills course
The June 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 13 July 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 15 and Tuesday 20 July 2027.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The July 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 17 and Thursday 19 August 2027.
CX Skills course
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour August 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
CX Skills course
The August 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The September 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 14 September 2027.
CX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 16 and Tuesday 21 September 2027.
CX Skills course
The September 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 12 and Thursday 14 October 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
The October 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
Live session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onLive session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreCX Skills course
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 9 November 2027.
Live session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 11 and Tuesday 16 November 2027.
CX Skills course
The November 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
CX leaders and practitioners talk through what's really working, live and unscripted.
Free to attend
See what's onCX Skills course
The December 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
Live session Members only
Like having Justin Tippett on call every fortnight. Bring any question, off the record.
Included with membership
Learn moreLive session
An operations-first conversation for contact centre leaders: metrics, workforce planning, quality and people.
Free to attend
See what's onCX Skills course
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 14 and Thursday 16 December 2027.
CX Skills course
The December 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
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An ACXPA membership gives you every live session including Open Mic, member pricing on ACXPA events and 25% off public CX Skills courses.
Plus 15 self-paced courses, quizzes and all the member tools.
You already get the roundtables. Upgrading adds Open Mic with Justin, member pricing on ACXPA events and 25% off every public CX Skills course.
Plus 15 self-paced courses, quizzes and all the member tools.
Every live session is included for you, and you get the member price on ACXPA events.
Book public CX Skills courses from this page while logged in and your 25% member discount comes with you.
On any ACXPA event page you can book tickets for the people you have allocated a membership to, and each of them gets their own ticket.
Your allocated members also get every live session and the member discount on public CX Skills courses.
Want member pricing for your whole team?
A Business membership gives every person you allocate a seat to the live sessions and member pricing on events and courses.
See Business membership