Learn more about our Featured Member, Aurelius Bastian from Seek.
ACXPA Featured Members
To help you get to know some of our members and the amazing work that they do, we like to highlight selected members as a ‘Featured Member’ that enables you to learn more about what they do, their challenges, the likes/dislikes and more!
Simply click on the Featured Member Profile below to learn more about them.
Glendon Jackson Evarts
Learn more about our Featured Member, Glendon Jackson Evarts from Cloudwave.
Best Overall Q4 2023
Australian Call Centre Rankings
1st:Holmesglen TAFE (Vic)81.8%
2nd:Youi Car Insurance80.4%
3rd:Onkaparinga Council (SA)79.6%
Lowest:Bendigo Bank20.6%
Industry Average57.3%
Most Accessible Q4 2023
Australian Call Centre Rankings
1st:TasTAFE96.9%
2nd:Onkaparinga Council (SA)96.1%
3rd:Brisbane Council (QLD)91.0%
Lowest:Telstra (Internet)13.3%
Industry Average66.7%
Latest Articles
Contact Centres and Digital Platforms: A Symbiotic Bond
This article explores the symbiotic relationship between digital platforms and contact centres for improving customer service and operational efficiency.Read article »Expert Tips on How to Handle Overflow Calls in the Call Centre
Handling overflow calls in a call centre environment can be tricky, so we reveal best practice industry tips on how to manage them for your business.Read article »
Best Quality Q4 2023
Australian Call Centre Rankings
1st:Holmesglen TAFE (Vic)87.4%
2nd:Youi Car Insurance75.3%
3rd:Energy Australia72.6%
Lowest:Budget Direct30.0%
Industry Average59.4%
Latest Podcast
From the Kitchen to the Contact Centre
We met Aurelius Bastian, former chef and now the Customer Service Team Leader at Seek to learn about his facinating journey.Listen now »
Latest Glossary Terms
CSAT (Customer Satisfaction)
CSAT, an acronym for Customer Satisfaction, serves as a vital metric for gauging the level of contentment customers experience with a product, service, or overall brand.Read More »Customer Experience (CX)
Customer Experience is a profession that optimises a customer's perceptions and interactions with a brand to deliver better business outcomes. Read More »
Upcoming Courses & Events
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May 2024 Customer Service Phone Professionals
Equip your employees with superior customer service skills in the May 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3...View event > -
May 2024 Tech Support PRO
Empower your technical support/helpdesk employees with premium customer service skills in the May 2024 Tech Support PRO course delivered over 3 x 3-hour live...View event > -
May 2024 How to Assess and Coach Contact Centre Agent Performance
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all...View event > -
May 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour...View event > -
May 2024 Customer Service Reception Essentials
The May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception...View event >