Create your free ACXPA Subscriber account

Presented by a minimum of five local and international industry experts every month, you'll gain industry insights, best-practice tips and thought leadership in short (maximum 20 minutes) presentations followed by a live Q&A session all designed to help you succeed in your role, without any sales pitches!

Topics vary each month, covering contact centres, customer experience, digital service, employee experience and customer service so you can expand your knowledge across all key customer touchpoints and propel your career even further.

Can't make it live? No problems! Professional and Scholar level members have access to the full content library where you can watch any of the presentations at any time.

View an example >

You'll gain exclusive insights only available to members in the Australian Call Centre Rankings Report that is released each month. 

The Mystery Shopping data provides some great insights into the performance of various industry sectors and businesses within them, including average wait times, the quality of the interactions, the percentage of calls answered and lots more.

View data >

Join the Individual Members Directory that makes it easy to build powerful connections by searching, connecting and engaging with other ACXPA members. 

Search by purpose-built filters, including skillset, the size of their contact centre, contact centre technology in use, contact channels in use, job title, location, business sector and lots more.

View demo >

Join private groups that enable you to connect directly with other ACXPA members in similar roles to share insights, benchmark, ask questions, conduct polls and more. 

We have groups for CX professionals, contact centre team leaders, contact centre managers, technology, customer service managers, knowledge management, workforce optimisation and lots more.

View demo >

Gain access to all our premium resources that have been designed to help you succeed.

From How to Build a CX program, Erlang Calculators, Customer Journey Mapping, Customer Persona Templates, Return on Investment Calculators, Job Descriptions, Cheat Sheets, General Trivia Quizzes (great to build engagement) and lots more.

View downloads >

As well as being able to attend the monthly live symposiums for free, you'll also receive a 50% discount on all ACXPA events including the popular contact centre site tours (where our members open the doors to their contact centre with guides tours and presentations to help you learn) as well as our networking events (breakfasts, lunches or after work).

You'll also save 25% off all CX Skills courses - the leading training company in Australia that specialises in contact centre, customer service, workforce optimisation and customer experience courses. With an average customer review score of 4.9/5, you can be confident you are being trained by the best in the business!