Free ACXPA Subscriber account
Free tools and live expert sessions to help you deliver better customer service
Practical tools for customer service, contact centre and CX professionals, plus a live Roundtable every month.
It's free, takes under a minute and needs no credit card.
- Free tools in all seven hubs, from the Erlang C calculator to coaching templates
- Both Roundtables, live every month, plus the latest replay
- The Call Centre Rankings dashboard, with quarterly reports by sector
- Quizzes, downloads, articles and a glossary of 200+ terms
- Updates only on the topics you choose
Four quick steps and you're in
- Sign upYour name and email above
- Confirm your emailClick the link we send you
- Create a passwordSo you can log back in
- Choose your updatesOnly the topics you want
What you get, free
Everything you can use from day one
Your free account opens up practical tools for every part of the job. Use them straight away.
Free tools in all seven hubs
CX, call centre, customer service, complaints, coaching, WFM and training. Each hub has free tools you can put to work today.
Live Roundtables every month
Watch the CX and Call Centre Roundtables as they happen, and catch the latest session on replay whenever it suits you.
The Call Centre Rankings
See how organisations perform, with the public rankings, quarterly reports and trend snapshots for each sector.
Industry quizzes
Test your knowledge of CX, service, sales and contact centres. See the right answers and how your score compares.
Downloads and templates
Templates, checklists and cheat sheets you can use day to day, including the free Erlang C calculator.
Articles and glossary
Practical insight from CX leaders, trainers and practitioners, plus clear definitions for 200+ industry terms.
Free for Subscribers
Hear what's working for other leaders, live every month
Both ACXPA Roundtables run live every month with experienced practitioners. Sign up free to watch the next one.
CX Roundtables
Strategy, design, insights and leadership: the issues shaping customer experience right now.
Next live session
Call Centre Roundtables
Operations, workforce planning, service performance, technology and the challenges your team faces.
Next live session
Free vs Member
Want the full toolkit? Here's what members get on top
Start free and upgrade whenever you're ready. Your account, preferences and history come with you, so there's no reset.
- 50+Tools, calculators and templates
- 8Specialist hubs
- 50+Live hours a year
- 100%Vendor-independent
Building a team? Business Membership gives each person their own login, plus premium team-deployment resources. From $497 a year for 5 people.
Explore Business MembershipQuestions before you sign up?
Is it really free?
Yes. There's no credit card and nothing to cancel.
If you decide you want the full toolkit later, you can upgrade to a membership at any time.
What happens after I sign up?
We email you a link to confirm your address. Click it, create a password and pick the topics you want to hear about.
That's it: you're in, and your free tools are ready to use.
What will you email me?
A short welcome series over the first few days that shows you what's included, then updates on only the topics you chose.
You can change your topics or unsubscribe at any time.
Can I upgrade later?
Yes, whenever you're ready. Upgrading takes less than a minute.
Your account, preferences and history carry across, so there's no reset and no data loss.
Who is ACXPA?
An independent, vendor-free platform for customer service, contact centre and CX professionals.
Every tool and standard is built by practitioners who've actually done the work.
I already have an account
No need to sign up again. Log in here to pick up where you left off.
Free Subscriber account · active
, you're already subscribed
Your free account is ready to use. Your dashboard has your free tools, the next live Roundtable and the latest replays.
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Upgrade your membership
Ready for every tool, not just the free ones?
Membership unlocks the whole platform. Your account, preferences and history carry across, so there's no reset.
- Every tool in every hub: 50+ tools, calculators and templates
- The full Roundtable library and the Roundtable AI Assistant
- Included self-paced courses with certificates
- 25% off CX Skills live courses
ACXPA member
, you're already a member
There's no need to subscribe. Your membership already includes everything a free Subscriber gets, and much more.
Want to change when we email you about messages or connections? Notification settings
ACXPA member
, you're already a member
There's no need to subscribe. Your membership already includes everything a free Subscriber gets, and much more.
Want to change when we email you about messages or connections? Notification settings
ACXPA member
, you're already a member
There's no need to subscribe. Your membership already includes everything a free Subscriber gets, and much more.
Want to change when we email you about messages or connections? Notification settings
