Leading managers is a new challenge. Build trust, drive strategy, and inspire impact with these proven tips to succeed as a true leader of managers.
Employee experience drives everything — retention, performance, customer satisfaction, and your culture. When your people feel valued, equipped, and connected, they stay longer, perform better, and deliver service your customers remember. Most contact centres and customer service teams struggle with employee experience because they lack the frameworks, training materials, and benchmarks to know if they're doing it well. High turnover costs you money. Poor onboarding wastes time. Disengaged teams underperform. ACXPA gives you the tools to measure the real cost, train effectively, and build genuine connection. Understand the metrics, frameworks, and terminology that define employee experience in customer service and contact centre environments. Practical strategies for improving retention, engagement, onboarding, training, and culture from experienced leaders. Build skills with expert-led live training and self-paced courses covering customer service, leadership, and operations. Join expert-led discussions on contact centre operations, CX strategy, workforce management, and leadership. Employee experience isn't just an HR initiative — it's your competitive advantage. When you reduce turnover, onboard faster, train smarter, and build genuine connection among your teams, you create an environment where people want to stay and customers receive better service. The cost of poor employee experience shows up in recruitment budgets, training time, performance gaps, and disengaged teams who can't deliver the results you need. ACXPA equips you with tools to measure the real cost of turnover, frameworks to onboard and train effectively, and a community of professionals who care about building better workplaces. Here's everything organized by what you need to improve employee experience in your operation. Understand what turnover, shrinkage, and disengagement are actually costing your operation with calculators that quantify the financial impact. Get new hires up to speed faster and equip your teams with ready-to-deliver training materials that build skills and confidence. Foster belonging and engagement by connecting your teams with peers, providing fun activities, and creating opportunities for networking and support. From reducing turnover and improving onboarding to building culture and engaging teams, our article library covers the employee experience challenges facing contact centres and customer service operations. Written by experienced leaders who understand the balance between performance targets and people — practical strategies that help you create a workplace where people want to stay and thrive. Inject a bit of fun and spookiness into your office with these great Halloween ideas for work including amazing food themes, costumes and more! Ten powerful ideas to enhance employee engagement in a contact centre that are easy to implement and won't cost you a fortune! Gain insights from the Call Centre Recruitment and Employee Engagement 2023 symposium held at the Red Energy contact centre. Psychological safety is the glue that holds the most successful teams together and these 8 tips can help you achieve it. Learn 5 tips to increase contact centre productivity and accelerate employee engagement that can be applied in any contact centre. Tips and insight into why using gamification to maximise employee engagement can be rewarding for your employees and your business.
Improve the Employee Experience
Employee Experience Glossary
Articles on Employee Experience
Training Courses & Resources
Explore Self-Paced Courses →
Monthly Roundtables
CX Roundtables →
Resources to Improve Employee Experience
Measure the Cost of Poor Employee Experience
Onboarding & Training Resources
Build Connection & Engagement
Latest Articles on Employee Experience
ACXPA PLATINUM SPONSORS
ACXPA SILVER SPONSORS
ACXPA BRONZE SPONSORS
