Free ACXPA Tool

Fully Loaded Employee Cost Calculator

A wage is only the start. Super, on-costs, overhead and the hours you pay for but don't get back all stack on top. Model what an employee really costs — per year, per hour and per minute.

Your numbers

Pay Enter what you like — we convert between the two using paid hours per week.
Hourly rate $ /hr
Not sure what to pay? See ACXPA's Australian call centre salary benchmarks
Paid hours per week Ordinary full-time hours. 38 is the Australian standard; many use 40. hrs
Superannuation / pension Compulsory employer contribution. In Australia the rate is 12% (2025–26). Switch off where it doesn't apply. %
Confirm the current rate — ATO →
Other on-costs Payroll tax, workers' compensation, leave loading — as a % of the wage. Members can itemise these below. %
Overhead Workspace, IT & equipment, software, telephony, supervision — as a % of the wage. Members can itemise in dollars below. %
Shrinkage Paid time not spent productive — leave, public holidays, breaks, training, meetings, idle. Drives the productive-time view. %

Unlock the full cost model

Membership lets you itemise on-costs by country and state (auto payroll tax, WorkCover and leave loading), break overhead down to dollars per seat, itemise shrinkage, and download a branded PDF business case for leadership — plus the whole Workforce Management hub.

How this is calculated

Fully loaded annual cost = base wage + superannuation + other on-costs + overhead. The per hour and per minute figures divide that annual cost by your paid time (fully-loaded basis) or by your productive time — paid time minus shrinkage — when you switch the toggle. Leave sits inside shrinkage, so the productive view reflects the hours you actually get. All defaults are editable; itemise them for a sharper number.

Fully loaded cost

$0
per year
Per hour
$0
per paid hour
Per minute
$0
per paid minute
Base wage$0
Superannuation$0
Other on-costs$0
Overhead$0
Fully loaded / year$0

Figures are estimates for planning and discussion, not tax advice. Confirm statutory rates with the linked authority.

ACXPA Platinum Sponsor

Copyright © 2026 | Australian Customer Experience Professionals Association | Website Terms of Use | Privacy Policy

Log in with your email address

or Become an ACXPA Member

Forgot your details?

Create Account