Leave Loading
Leave loading is an extra payment on top of your annual leave pay that is usually an additional 17.5% of your normal pay.
Whether you are entitled to it is dependent on your award, enterprise agreement or employment contract.
Where did leave loading come from?
Annual leave loading was inherited from the 1970s labour movement when many industries were accustomed to working overtime hours.
When workers took annual leave, they were missing out on the opportunity to work overtime and earn extra income so ‘leave loading’ was introduced so employees still got some additional pay while they were on holidays.
Whilst working arrangements have evolved over time, for many employment awards, agreements and contracts annual leave loading has continued to be included.
However, unlike paid leave, leave loading is not an automatic entitlement under the National Employment Standards (NES) and the Fair Work Act 2009.
What about leave loading for call centre workers?
Call centre workers often come under the award, agreement or contract that applies to their particular industry however there is a Call Centre Award and for many call centre workers, this is the one that will be applicable to you.
Under the Contract Call Centre Award, there is a provision for Annual Leave Loading of 17.5% under clause 22.5.
I suggest you speak to your Human Resources (HR) team for more information or refer to the links at the bottom of this article for more information.
When is Annual Leave Loading paid?
Other handy links
- Read: Information about Australian Call Centre Salaries
- More Related Glossary Terms: Annual Leave & Leave Without Pay
- Get more help: FairWork Ombudsman
Upcoming ACXPA Member Bites Sessions
Short, sharp interviews and presentations on specific topics to fast-track your knowledge!
The ACXPA Member Bites are only available to ACXPA Members!
ACXPA Members can watch all the ACXPA Member Bites at any time in their Video Library. Discover which membership is right for you >
IVR Best Practice
Over 90% of contact centres are using an IVR (Press 1 for this, press 2 for that), and we've encountered many contact centres with over four layers of options for customers to select from. In this session, Nadine will be sharing some best practice tips on IVR design for 2024.
Presented by Nadine Power, Client Success Manager, VERSA Connects (and ACXPA National Advisory Board Member)
More sessions announced soon!
(If you're interested in speaking at one of our events, click here to learn more >)
