ACXPA National Advisory Board Member
Nadine Power
Senior Product Manager, Upland Panviva
One of Australia’s leading contact centre optimisation professionals, with more than 20 years across gamification, analytics, contact centre management and product development — building human-centric solutions for global clients.
Profile
Leading the way in domain expertise, Nadine is one of Australia’s leading contact centre optimisation professionals. With more than 20 years’ experience in gamification, analytics, contact centre management and product development she continues to create human-centric solutions for global clients.
Currently studying her Masters of Business Administration (MBA), Nadine’s expertise in both CX and EX supports engagement and connection to the employee value proposition. Nadine’s commitment to developing strong client relationships assists her to forge greater strategic alignment and optimise business outcomes for customers.
Her tactical approach and in-depth knowledge of contact centre infrastructure place her at the forefront in the design, build and execution of business solutions for organisations both large and small. Highly passionate about identifying process improvement by applying Lean Six Sigma and leading and implementing change leveraging from Prosci Change Management methodology.
Why ACXPA
Joining ACXPA allows me to share my experiences and also an opportunity to listen and rub shoulders with others within the industry. Nothing excites me more than seeing others around me grow, excel, and feel a sense of pride and accomplishment. ACXPA provides a platform to help others improve their own customer journeys, employee journeys, and businesses as they stand today.
I believe ACXPA will provide me with more opportunities to connect and bring positive change into the CX/EX space and ensure that the importance of this role is known, appreciated, and invested in.
About Upland Panviva
Nadine’s organisation Senior Product Manager, Upland Panviva
Upland Panviva is an AI-powered knowledge management platform built for contact centres, combining trusted, compliant knowledge with intelligent guidance to turn agents into experts from day one.
By delivering consistent, real-time answers across every channel, Panviva helps organisations reduce errors, cut training time, improve agent wellbeing, and exceed customer expectations.
Transform novice agents into experts
The AI-enabled knowledge management platform built for highly regulated industries.
