Live CX Community Roundtables

Are you a Customer Experience professional and would like to hear from others working in CX to stay on top of industry insights, share ideas and increase your knowledge?

Our live CX Community Roundtables enable you to hear from a leading CX</span expert each fortnight, who will share their insights, knowledge and experience to help you learn.

Whether it’s to pick up some tips on how to solve a current issue you are facing or hear about the latest best practices from Martech, AI, Customer Survey Design, Journey Mapping and more, each session will include an approximately 40-minute discussion with our guest, followed by an open Q&A session with all attendees.

There are no sales pitches or vendor-sponsored content – the sessions are all designed to help share industry best practices to help our profession flourish.

The live CX Community Roundtables are free to attend, and ACXPA members can access all the prior recordings in their Video Library.

, as an ACPXA Member you can watch the live stream right here! To access previous CX Roundtables, view your Video Library >

, as an ACXPA Subscriber, you can watch the live stream right here! 

The CX Community Roundtable will stream directly to the page below at the scheduled time. Upgrade to an ACXPA Membership, and you can watch all the recorded sessions in your Video Library at any time, and ask questions at any time during the live stream.  Upgrade now >

You are currently logged in to your Business or Vendor Membership account. Please log in using an Individual Membership to access the CX Community Roundtable livestream! 

Got a Question?

ACXPA Members can comment and ask questions during the live stream directly below!

, upgrade to an ACXPA Membership, and you can join the conversation during the live stream, and watch all the previously recorded sessions in your Video Library at any time. Upgrade now >

Live CX Community Roundtables Fast Facts

  • Livestreams directly to this page every fortnight on Wednesdays, 12:30 to 13:30 AEDT/AEST (Melbourne, Australia)

  • Hear directly from a leading CX Practitioner each fortnight in a live ~40-minute interview, with approximately 20 minutes of Q&A time. 

  • The objective of the CX Community Roundtables is to help educate and inspire, with absolutely no sales agendas.

  • Open to all CX professionals who are keen to learn more and gain insights into how others are tackling CX challenges and driving innovation. 

  • The Roundtables are free to attend for all ACXPA Subscribers (It’s free to Subscribe and you won’t be spammed!)

  • ACXPA Members can watch all the recorded CX Community Roundtables in their Video Library at any time (in case you can’t make it live) and can ask questions directly during the live stream. 

Who are the CX Community Roundtables Suitable for?

CX is certainly a large and diverse profession, and it seems like every week, a new job title emerges!

ALL CX Professionals are welcome to attend the Live CX Community Roundtables, including (but not exclusive to):

  • Chief Customer Officer
  • Head of CX
  • CX Director
  • Customer Experience Manager
  • Customer Experience Consultant
  • CX Program Manager
  • CX Insights Lead/Manager
  • CX Analyst
  • And any role that focuses on the experience for customers!

We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.

Your CX Community Roundtable Host

ACXPA CX Roundtables Moderator Kevin Perry
ACXPA CX Roundtables Moderator & Host, Kevin Perry

Kevin Perry

Kevin Perry has over 20 years of experience in CX, analytics and data-driven marketing. He is a CCXP-certified Customer Experience leader who works with Australia’s largest enterprise-level clients to assist them with turning their data into insights, then using these insights to craft outstanding customer experiences, leading to sustainable competitive advantage.

Kevin has been a Practitioner Board Member (both Data & Analytics and Customer Experience boards) since ACXPA’s inception.

Kevin has a deep passion for connecting with like-minded data geeks and CX nerds who are equally passionate about turning delicious data into amazing Customer Experience.

He is a Salesforce CRM Marketing Cloud “Ranger”, and is passionate about leveraging technology to turn marketers’ CX strategies into reality!

Our Next CX Roundtable Guest

Website CX Roundtable Steven Arnold bw2

Upcoming CX Roundtable Guests

We’re thrilled to share with you our upcoming guests on the CX Community Roundtables:

24th April – Steven Arnold, Executive Creative Director, IVE Group

8th May – Amish Goel, Global Head of Digital Insights & Data Privacy, Aesop

22nd May – Amanda McMillan, Global Lead – Digital Marketing, Nufarm 

5th June – Allison Dorogoj, General Manager Customer Experience & Growth, ENGIE Australia & New Zealand

19th June – Announced Soon!

Interested in Being our Featured Guest?

Being a featured guest on one of our CX Community Roundtables is a great way to give back to our industry and share your insights, experience and knowledge to help others.

Learn more on the Roundtables Speaker FAQ page >

How to Watch the CX Community Roundtable Livestream

, as a current ACXPA Subscriber, all you need to do is update your email preferences and select the ‘Live CX Community Roundtables’ under the alerts section, and we’ll send you a reminder when the next one is on.

It’s then just as simple as logging in at the published time, and you’ll be able to watch the live stream directly on this page!

By upgrading to an ACXPA Membership,  you’ll have the added bonus of being able to ask questions during the live stream and watch all recorded sessions in your Video Library at any time. Upgrade now >

How to Watch the CX Community Roundtables on Catch Up

Sometimes it may not always be convenient to join the CX Community Roundtables during the live stream as other work commitments (and life!) get in the way.

ACXPA Members have the added bonus of being able to watch all of the CX Community Roundtables at any time in their video library.

So even if you can’t make it live, you’ll always be able to access great content at a time that suits your learning preferences. Upgrade now >

How to Watch the CX Community Roundtable Livestream

, as a current ACXPA Member, all you need to do is update your email preferences and select the ‘Live CX Community Roundtables’ under the alerts section, and we’ll send you a notification ahead of the next Roundtable.

It’s then just as simple as logging in at the published time, and you’ll be able to watch the live stream directly on this page!

You’ll also be able to comment and ask questions via our live chat function at any time throughout the live stream.

How to Watch the CX Community Roundtables on Catch Up

Sometimes it may not always be convenient to join the CX Community Roundtables during the live stream as other work commitments (and life!) get in the way.

As an ACXPA Member, you have the added bonus of being able to watch any of the CX Community Roundtables at any time in your video library.

So even if you can’t make it live, you’ll always be able to access great content at a time that suits your learning preferences.

How to Access the CX Community Roundtable Livestreams

There is NO cost to watch the CX Community Roundtable livestream; we just ask you to subscribe to ACXPA so we can communicate with you about the upcoming guests and send you a reminder ahead of the next live stream.

When you subscribe, make sure you select ‘Live CX Community Roundtables’ in your email preferences (along with any other topics you’d like to stay up to date on), as we will only send you content you have opted in for to ensure we don’t clog up your inbox.

ACXPA Members have the added bonus of being able to ask questions during the live stream and watch all recorded sessions in their Video Library at any time.

ACXPA Members

(starting from just $35 per year)

  • Watch the livestream at the scheduled date and time.

  • Comment and ask questions during the livestream.

  • Watch recordings of all CX Community Roundtables at any time in your own Video Library.

  • Gain access to a host of other membership benefits, including our monthly Member Symposiums, industry data, tools & resources, discounts to training and events and lots more!

ACXPA Subscribers

(free)

  • Watch the livestream at the scheduled date and time.

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