Live CX Community Roundtables

Are you a Customer Experience professional and would like to hear from others working in CX to stay on top of industry insights, share ideas and increase your knowledge?

Our live CX Community Roundtables enable you to hear from a leading CX expert each fortnight, who will share their insights, knowledge and experience to help you learn.

Whether you’re looking to pick up some tips on how to solve a current issue you’re facing or hear about the latest best practices from Martech, AI, Customer Survey Design, branding, Advertising, Journey Mapping, and more, each session will include an approximately 40-minute discussion with our guest, followed by an open Q&A session with all attendees, where you are welcome to ask questions, comment, etc.

There are no sales pitches or vendor-sponsored content – the sessions are all designed to help share industry best practices to help our profession flourish.

The live CX Community Roundtables are free to attend, and ACXPA members have the added benefit of accessing all the prior CX Roundtables in their Video Library and downloading the presentation slides.

Live CX Community Roundtables Fast Facts

  • Livestreams on LinkedIn every fortnight on Wednesdays, 12:30 to 13:30 AEDT/AEST (Melbourne, Australia)

  • Hear directly from a leading CX Practitioner each fortnight in a live ~40-minute interview, with approximately 20 minutes of Q&A time. 

  • The objective of the CX Community Roundtables is to help educate and inspire, with absolutely no sales agendas.

  • Open to all CX professionals who are keen to learn more and gain insights into how others are tackling CX challenges and driving innovation. 

  • The Roundtables are free to attend and watch – just register for the one you’d like to watch on LinkedIn Live Events >

  • ACXPA Subscribers and Members can watch the live stream directly on the ACXPA website without registering each time.

  • ACXPA Members can watch recordings of all previous CX Roundtables in their Video Library and download the presentation slides!

Sneak Preview!

In this sneak preview of a CX Community Roundtable, our special guest is Campbell Davies.

Campbell has deep experience in the Retail sector and has worked with a range of leading brands, including Nike, Big4, Sportspower and more.

Cam shared his observations on what has changed in Retail Customer Experience, where retail brands are using brand messaging and data to impact customers’ experiences both online and in-person, and what Retail trends modern Customer Experience professionals need to know when engaging with their customers.

There are some great stories/examples and plenty of takeaways for anyone working in CX/Branding.

ACXPA Members can watch all CX Roundtables on-demand in their Video Library and can also download the slides used in each presentation.

Sneak Preview!

In this sneak preview of a CX Community Roundtable, our special guest is Campbell Davies.

Campbell has deep experience in the Retail sector and has worked with a range of leading brands, including Nike, Big4, Sportspower and more.

Cam shared his observations on what has changed in Retail Customer Experience, where retail brands are using brand messaging and data to impact customers’ experiences both online and in-person, and what Retail trends modern Customer Experience professionals need to know when engaging with their customers.

There are some great stories/examples and plenty of takeaways for anyone working in CX/Branding.

ACXPA Members can watch all CX Roundtables on-demand in their Video Library and can also download the slides used in each presentation. Upgrade now >

Sneak Preview!

In this sneak preview of a CX Community Roundtable, our special guest is Campbell Davies.

Campbell has deep experience in the Retail sector and has worked with a range of leading brands, including Nike, Big4, Sportspower and more.

Cam shared his observations on what has changed in Retail Customer Experience, where retail brands are using brand messaging and data to impact customers’ experiences both online and in-person, and what Retail trends modern Customer Experience professionals need to know when engaging with their customers.

There are some great stories/examples and plenty of takeaways for anyone working in CX/Branding.

As an ACXPA Member, you can watch all CX Roundtables on-demand in your Video Library and can also download the slides used in each presentation. View your Video Library >

Who are the CX Community Roundtables Suitable for?

CX is certainly a large and diverse profession, and it seems like every week, a new job title emerges!

ALL CX Professionals are welcome to attend the Live CX Community Roundtables, including (but not exclusive to):

  • Chief Customer Officer
  • Head of CX
  • CX Director
  • Customer Experience Manager
  • Customer Experience Consultant
  • CX Program Manager
  • CX Insights Lead/Manager
  • CX Analyst
  • And any role that focuses on the experience for customers!

We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.

Your CX Community Roundtable Host

ACXPA CX Roundtables Moderator Kevin Perry
ACXPA CX Roundtables Moderator & Host, Kevin Perry

Kevin Perry

Kevin Perry has over 20 years of experience in CX, analytics and data-driven marketing. He is a CCXP-certified Customer Experience leader who works with Australia’s largest enterprise-level clients to assist them with turning their data into insights, then using these insights to craft outstanding customer experiences, leading to sustainable competitive advantage.

Kevin has been a Practitioner Board Member (both Data & Analytics and Customer Experience boards) since ACXPA’s inception.

Kevin has a deep passion for connecting with like-minded data geeks and CX nerds who are equally passionate about turning delicious data into amazing Customer Experience.

He is a Salesforce CRM Marketing Cloud “Ranger”, and is passionate about leveraging technology to turn marketers’ CX strategies into reality!

Upcoming CX Roundtable Guests

We’re thrilled to share with you our upcoming guests on the CX Community Roundtables:

3rd July – Announced Soon!

17th July – Announced Soon!

Recent Guests include: 

ACXPA Members can watch all of the CX Roundtables on-demand in their Video Library.

  • Karen Clydesdale, Head of Customer Experience & Customer Relationships – Tennis Australia.
  • Steven Emanouel, Chief Executive Officer, iGoDirect Group
  • Steven Arnold, Executive Creative Director, IVE Group
  • Amish Goel, Head of Digital Insights & Data Privacy, AESOP
  • Amanda McMillan, Global Lead – Digital Marketing, Nufarm
  • Campbell Davies, brand & CX expert working across a variety of brands (Nike, Big4, Sportspower and more)

Interested in Being our Featured Guest?

Being a featured guest on one of our CX Community Roundtables is a great way to give back to our industry and share your insights, experience and knowledge to help others.

Learn more on the Roundtables Speaker FAQ page >

How to Watch the CX Community Roundtable Livestream

How to access the Roundtables Subscribers

, as a current ACXPA Subscriber, you can watch the live stream directly on this page at the scheduled date and time (just make sure you are logged in like you are now).

Please note:

  • If you’d like to receive an email notification from us about the upcoming speaker, update your email preferences and select the ‘Live CX Community Roundtables’ under the alerts section.
  • By upgrading to an ACXPA Membership,  you’ll be able to watch ANY recorded CX Roundtables at any time in your Video Library and download the presentation slides. Upgrade now >

How to Watch the CX Community Roundtables

How to access the Roundtables Members

, as a current ACXPA Member, you’ve got access to everything!

Please note:

  • If you’d like to join in an upcoming live roundtable and comment, ask questions of our guests etc you will still currently need to register for the specific CX Roundtable event on Linkedin >
  • If you’d just like to watch a CX Roundtable live without commenting, you can watch the live stream directly on this page at the scheduled date and time (just make sure you are logged in like you are now).
  • If you’d like to receive an email notification from us announcing the next speaker, update your email preferences and select the ‘Live CX Community Roundtables’ under the alerts section.
  • Want to see all the previous CX Roundtables? Visit your video library >

How to Watch the CX Community Roundtable Livestreams

How to access the Roundtables Visitors

You can watch any upcoming CX Roundtables live for free by either subscribing to ACXPA or registering for a specific Roundtable on Linkedin.

ACXPA Members have the added bonus of being able to watch all previous CX Roundtables at any time in the Video Library and download slides/diagrams used in the presentations (along with a heap of other membership benefits!).

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