Sponsor acknowledgement
Thank you to the organisations backing better CX and contact centres
ACXPA exists to lift customer experience and contact centre capability with practitioner-led, vendor-free resources that teams can actually use — built in Australia, benchmarked against the best globally.
Our sponsors help us keep producing and improving high-impact assets — from learning and tools, to benchmarking and standards — while maintaining a member platform that supports real connection, real development, and real outcomes.
What sponsorship helps fund
- Open-access resources — articles, glossary, quizzes, and selected downloadable tools.
- Industry conversation — CX & Contact Centre Roundtables that surface what leaders are dealing with right now.
- Benchmarking & standards — independent insight like rankings, benchmarking, and practical standards that lift the bar.
- Better operations content — quality, workforce, coaching, leadership, and service excellence.
What it unlocks for members
- Member hubs with deeper, structured resources across CX and contact centres.
- Private support groups and member-only discussion with people who “get it”.
- Member Bites video library and exclusive learning that keeps capability moving forward.
- Tools & dashboards that make improvement measurable and easier to execute.
Platinum Sponsors
Strategic partners helping fund major industry resources and platform capability.
OracleCMS
OracleCMS are superstars in our field. We know what it takes to make your business the best in its field and can supply top class services to you and your customers.
OracleCMS has become one of Australia’s leading outsourcing providers; we service hundreds of companies across multiple industry sectors. We are a trusted, award winning brand for Customer Management Solutions and we develop an array of platforms for organisations.
At OracleCMS, we understand that “Change is the Only Constant Variable” within this competitive, fast paced and highly skilled industry. Therefore, we must never assume that we have reached the “Pinnacle of Outsourcing”. Rather, we constantly strive for improvement through innovation, ongoing development, monitoring trends and listening to the needs of our clients.
Silver Sponsors
Sponsors supporting ongoing industry education, tools, and community initiatives.
Smartcom
Smartcom is a trusted provider of business-critical customer-facing cloud and telecommunications applications in Australia and internationally.
Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary technology that is reliable, agile, mobile and scalable.
As a result, our clients gain ‘speed to market’ in an increasingly competitive marketplace and are equipped to run quality operations with increased efficiencies, productivity, revenue gains, and cost savings.
Our Cloud services include OmniChannel Call Centre, Hosted PBX, and Conversational AI. Our telecommunication services include VoIP, Internet and 13 1300 1800 & 0800 Numbers with Dynamic Call Tracking.
Bronze Sponsors
Sponsors contributing to the continued growth of ACXPA’s resource library and community.
NICE
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience (CX) platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact centre — and beyond.
Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform — and elevate — every customer interaction.
Kaizn
Kaizn is an Australian-based, independent customer experience and contact centre advisory, helping organisations make confident decisions across CX strategy, cloud communications, and contact centre technology.
Born from years of hands-on implementation work inside complex contact centres, Kaizn was created to bridge the gap between vendor-led recommendations and real-world operational outcomes — providing clarity, accountability, and execution that actually makes it to the floor.
Kaizn partners with leading CX and cloud platforms and remains the official Australian implementation and services partner for MaxContact, while also supporting organisations across broader technology stacks, performance optimisation, and continuous improvement programs designed to scale with the business.
Interested in becoming an ACXPA sponsor?
ACXPA sponsors aren’t just advertisers — they’re organisations that actively support better customer experience and contact centre capability across the industry.
Sponsorship places your brand alongside trusted, practitioner-led resources used by CX and contact centre leaders every day — through education, benchmarking, standards, and industry-wide conversation.
- Credibility by association with an independent, vendor-neutral industry body
- Meaningful visibility with decision-makers — not vanity impressions
- Long-term presence across resources, platforms, and community touchpoints
- Influence in shaping industry conversation without sales theatrics
We work with a limited number of sponsors to maintain quality, relevance, and trust.
