We are incredibly grateful to our sponsors whose investment in ACXPA enables us to bring you an incredible platform to help our industry flourish.
From our Live member’s symposiums, industry glossary, Support Forums and Groups, Industry Events Calendar, templates you can download, industry quizzes and all our articles that are designed to educate and inspire (not sell!) – none of it would be possible without the support of our sponsors.
So if you’d like to support our sponsors who are doing their best to help grow our industry, we’ve listed them all below. Of course, if you’d also like to support us click here to learn more about our Sponsorship options.
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya. We’re shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our Avaya OneCloud™ experience as a service platform and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences.
Our packaged communication and collaboration applications and APIs can be combined to compose AI-enabled total experiences that each interaction and moment demands. We are committed to help you achieve your strategic ambitions and desired outcomes by delivering experiences that matter.
OracleCMS are superstars in our field. We know what it takes to make your business the best in its field and can supply top class services to you and your customers.
OracleCMS has become one of Australia’s leading outsourcing providers; we service hundreds of companies across multiple industry sectors. We are a trusted, award winning brand for Customer Management Solutions and we develop an array of platforms for organisations.
At OracleCMS, we understand that “Change is the Only Constant Variable” within this competitive, fast paced and highly skilled industry. Therefore, we must never assume that we have reached the “Pinnacle of Outsourcing”. Rather, we constantly strive for improvement through innovation, ongoing development, monitoring trends and listening to the needs of our clients.
Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering the best knowledge management solution to award-winning customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.
livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
MaxContact is a cloud-based, call-centre software solution, hosted in Microsoft Azure, PCI-DSS, ISO27001, GDPR, and FIA code compliant.
Built from the ground up to be a cloud-based system, all you need is a headset, Chrome, and the internet. Dashboards and Wallboards display all activity and data in real-time providing visibility and accountability when managing remote resources.
If you are looking for a software solution that includes all the latest features, including OMNI, inbound and outbound, and a full campaign manager, all within the one license fee, please reach out for a quick 20-minute demo.
With NICE (Nasdaq: NICE), it’s never been easier for organisations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience (CX) platform, CXone, NICE is a worldwide leader in artificial intelligence (AI)-powered self-service and agent-assisted CX software for the contact centre – and beyond.
Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction.
We’ve developed our software to enable organizations to take an omnichannel approach in integrating IVR, chatbots, self-service portals, and many other channels. Most recently, we’ve added Nugget to our product which is a self-service bot empowering remote employees with instant answers, giving them extra time to deal with more complex issues for their customers.
Our vision is to help keep employees happy so that they can keep their customers happy. We have offices in both the US and Australia to better serve our global customer base and meet their needs.
Like to become one of our Sponsors?
ACXPA Sponsors get access to a range of exclusive benefits to increase brand recognition, build trust and, of course, generate leads. If you’d like to learn more about our sponsorships options, please click the button below or contact us at 03 9492 2871 or 18000 ACXPA.