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Home Interval Planner

 +61 3 9492 2871      enquiries@acxpa.com.au

Member access required

You’ve discovered content reserved for ACXPA members. Some resources are open to free Subscribers, most unlock with Individual Membership, and Business Membership gives your whole team full access to every resource on the platform.

Practitioner-led resources for customer service, CX, and contact centre professionals — 80+ tools, calculators, templates and frameworks, benchmarking data, and live support including monthly Roundtables and Open Mic sessions, all built by people who’ve actually run these operations.

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You’re logged in with Subscriber access. Upgrade to Individual Membership to unlock this content — or choose Business Membership for full access to every resource across your team.

You’re one step away from practitioner-led resources for customer service, CX, and contact centre professionals — 80+ tools, calculators, templates and frameworks, benchmarking data, and live support including monthly Roundtables and Open Mic sessions you won’t find anywhere else.

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Switch to your Individual Membership

You’re signed in with your membership admin account. It’s for managing your team’s Business Membership, so tools and resources are used from an Individual Membership.

Your own Individual Membership gives you everything your team gets.

How to switch:

Choose Switch Account in the grey menu bar at the top of the page. No Individual Membership yet? Allocate one to yourself from your membership dashboard.

Go to your membership dashboard →

Business Support & FAQs

Switch to your Individual Membership

You’re signed in with your membership admin account. It’s for managing your team’s Vendor Membership, so tools and resources are used from an Individual Membership.

Your own Individual Membership gives you everything your team gets.

How to switch:

Choose Switch Account in the grey menu bar at the top of the page. No Individual Membership yet? Allocate one to yourself from your membership dashboard.

Go to your membership dashboard →

Vendor Support & FAQs

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FAQs

Got questions about the Interval Planner?

What does the Interval Planner do?

It shows the staff you need and the service level you can expect for every interval across your opening hours, not just a daily average. That helps you catch the periods where you'll miss target, such as lunchtime, and plan your roster around them.

What do I need to enter?

Choose 15, 30 or 60-minute intervals, set your open and close times, and set your target service level and SL time. Then enter call volume, average handle time and rostered FTE for each interval, with shrinkage available to model too.

What results will I see?

For each interval you see required FTE, the staffing gap, occupancy and forecast service level, colour-coded from overstaffed to below target. Daily results cover ASA, occupancy, probability of waiting, service level, agents on phone and queue time, with ASA, service level and queue time weighted by call volume.

Can I export my plan?

Yes, you can download it as a PDF or CSV. A demo mode with sample data shows you how it works first, and it's best used on a desktop or tablet.

Who can use the Interval Planner?

It's a members-only tool for Individual Members and Business and Vendor Membership seats. Visitors and free Subscribers don't have access.

Own a Business or Vendor Membership? Switch to your Individual Membership to use it. The admin login is just for managing the membership. See https://acxpa.com.au/membership/

Still stuck? Ask the ACXPA team and we'll help.

Where to next

Get more done with these related tools

Individual MembersStaffing Levels SimulatorHow many people do you need to roster? Set calls, handle time, service level and shrinkage, and the staff you need updates live as you adjust.Open Individual MembersWorkload to Capacity CalculatorHow many people do you need for email, cases and chat? Turn workload into a realistic FTE figure once shrinkage, occupancy and concurrency apply.Open Individual MembersAdvanced Shrinkage CalculatorStop guessing your shrinkage. Add your internal and external factors to get an accurate total you can use in every other staffing tool.Open

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