Unlock the Full ACXPA Experience with Individual Membership
Ready to level up your skills and visibility in CX, contact centres, and customer service? An ACXPA Individual Membership gives you full access to exclusive insights, premium training, expert resources and powerful networking – all designed to help you grow faster and lead with confidence.
If you're serious about your career, this is where the industry’s best come to stay sharp and stay ahead.
Why Join ACXPA? The Independent Home for CX & Contact Centre Professionals
ACXPA is Australia’s only truly independent association created by CX and Contact Centre professionals – for those who live and breathe this work every day.
As an Individual Member, you’ll unlock exclusive training, data, and tools designed to improve customer satisfaction, streamline operations, and fast-track your career growth.
With smarter resources, deeper insights, and genuine peer connections, there’s never been a better time to join the movement that’s reshaping the future of our industry.
What You’ll Unlock as an ACXPA Individual Member
Becoming a member isn’t just a title – it’s a gateway to premium resources, professional development, and ongoing support from a network that gets it. Whether you’re on the frontline or leading a team, your membership gives you the edge with practical tools and industry smarts that actually make a difference.
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses led by industry experts.
Access Australia's leading library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Who Is ACXPA Individual Membership Designed For?
Whether you’re new to the industry or leading high-impact teams, ACXPA Individual Membership is built for professionals who want to raise the bar in customer experience and service delivery.
- Customer-facing specialists looking to deliver better outcomes and grow their skills.
- Team leaders and managers focused on performance, operations, and team development.
- CX, digital and service professionals driving engagement through innovation, insights, or transformation.
Our members work across every corner of the industry – from frontline agents to CX strategists, analysts, and decision-makers.
Customer Service
& Support Roles
Supporting professionals across all customer-facing roles, from contact centres to IT support.
Team Leaders
& Managers
Gain leadership skills, improve team performance, and access exclusive training.
Contact Centre
Professionals
Develop expertise in workforce management, operations, and customer experience strategies.
Customer Experience (CX)
Professionals
For experts in VoC, brand strategy, customer insights, and experience design.
Individual Membership Pricing
Unlock the full ACXPA experience – expert training, exclusive insights, and powerful industry connections – for just:
$197 ex GST annually
That’s less than $4 a week for premium resources, professional growth, and real career momentum.
Join Now for $197 ex GSTUnlock These Benefits by Upgrading Today
Unlock powerful tools, insights, and resources designed to accelerate your career in CX and contact centres.
| Feature | Subscriber | Full Member |
|---|---|---|
| Public Rankings Dashboard & Basic Sector Insights The Subscriber Dashboard includes national leaderboards, sector summaries, and quarterly highlights across 5 CX metrics. | ✔ | ✔ |
| Live Roundtable Access (Watch Only) Attend live monthly roundtables directly in your account. No registration needed. | ✔ | ✔ |
| Basic Quiz Access (Learn as you go) Take industry quizzes to test your CX and customer service knowledge. | ✔ | ✔ |
| Downloadable Templates & Tools (Essentials Only) Access a rotating selection of practical tools and templates. | ✔ | ✔ |
| Full Access to All Call Centre Ranking reports Exclusive dashboard with full access to all monthly and quarterly leaderboards, downloads & reports including individual business results. | - | ✔ |
| 15 Self-Paced Training Courses (includes video, workbook, online quiz and certificate on completion) Access 15 on-demand training courses covering phone skills, leadership, email writing, wellbeing, and more. | - | ✔ |
| Video Library (Member Bites, CX Matters, Roundtable Recordings & Slides) Includes bite-sized CX tips, expert interviews, and full roundtable recordings with downloadable slides. | - | ✔ |
| Members Directory + Messaging & Filters Find and connect with Contact Centre & CX professionals across roles and industries. Advanced filters + direct messaging. | - | ✔ |
| Private Groups Join exclusive discussion groups by job role, industry or interest area. Share ideas, ask questions, and network. | - | ✔ |
| All Access Downloads & Tools Library Access ready-to-use templates, resources, and tools across customer service, CX and contact centre ops. | - | ✔ |
| Advanced Quiz Features (Dashboard, multiple retakes & downloadable certificates) Track quiz progress, unlock achievement badges, and download certificates when you ace 100%. | - | ✔ |
| Monthly General Knowledge Trivia Kits Download ready-to-run trivia quizzes each month to boost team engagement and fun. | - | ✔ |
| 25% Off CX Skills Live Training Save on professional development with exclusive member discounts across all live, instructor-led courses. | - | ✔ |
| 50% Off ACXPA Events (or free attendance) Get discounted or complimentary access to ACXPA's premium webinars, summits and networking events. | - | ✔ |
Trusted by CX & Contact Centre Professionals Nationwide
ACXPA is proud to support a growing network of professionals from across Australia’s most recognised brands – from frontline teams and team leaders to senior executives driving CX, contact centre, and service strategy.
Our Individual Members gain exclusive access to insights, expert training, and a like-minded community – helping them lead with confidence, stay ahead of change, and grow their careers in a fast-moving industry.
Wherever you are in your journey – building skills, managing teams, or setting direction – ACXPA has your back.
Wherever you are in your journey – building skills, managing teams, or setting direction – ACXPA has your back. From frontline agents and team leaders to CX strategists and operations managers, our members are making an impact across Australia’s most recognised brands.
Frequently Asked Questions
What are the payment options?
At checkout, you can securely pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need alternative arrangements, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships provide cost-effective options for companies purchasing multiple Individual Memberships for their teams.
How long is an ACXPA membership valid?
Your membership is valid for 12 months and will auto-renew annually. You can switch off auto-renewal at any time in your member settings.
When does my membership start?
- If you pay by credit card, your membership starts immediately upon payment.
- If you purchase via invoice, your membership starts once payment is received.
Will I be overwhelmed with emails after joining?
Not at all! You control your communication preferences. We only send valuable, relevant content, and your details are never shared with vendors without your explicit consent.
Why join ACXPA?
ACXPA is built for professionals, not vendors. Our mission is to provide:
✅ High-quality resources, actionable insights, and networking opportunities.
✅ A community-driven, vendor-agnostic approach – we never sell our database.
✅ A focus on advancing the CX, Contact Centre, and Customer Service industries.
What resources will I have access to as a member?
Your Individual Membership unlocks:
✔ The Member Bites Video Library – Expert-led insights, case studies & discussions.
✔ Self-Paced Training Courses – Industry-specific courses with certificates.
✔ Exclusive Tools & Templates – Downloadable industry calculators & guides.
✔ Benchmarking Insights & Reports – Access key industry metrics & data.
✔ Networking & Private Groups – Connect with industry peers & thought leaders.
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us, and we’ll do our best to assist.
What support is available if I need help?
We’re here to help! Contact us at members@acxpa.com.au or call (03) 9492 2871.
Do you offer refunds?
Unfortunately, we do not offer refunds on memberships. However, we are confident you’ll find immense value in being part of ACXPA.
How do I make the most of my membership?
To maximise your benefits:
📌 Engage in Private Groups & Discussions.
📌 Join Industry Roundtables & Events.
📌 Leverage Benchmarking Reports & Exclusive Training.
📌 Network with CX & Contact Centre Professionals.
Join ACXPA Today & Elevate Your Career
Gain exclusive insights, expert training, and access to a thriving community of CX and Contact Centre professionals.
Join Now for $197 ex GSTNeed Help? Have Questions?
Upgrade Now & Unlock Full Access for $197 ex GST
, you’re already part of the ACXPA community – and that’s a great start. But by upgrading to an Individual Membership, you’ll unlock the full experience with access to benchmarking reports, premium training courses, exclusive groups, video libraries, and member-only tools you can’t get as a Subscriber.
An ACXPA Individual Membership unlocks premium industry resources, expert-led training, and exclusive networking opportunities – giving you everything you need to stay ahead in CX, contact centres, and customer service.
Here’s what you gain as an Individual Member:
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses led by industry experts.
Access Australia's leading library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Why Upgrade to an Individual Membership?
Upgrade today to unlock full benefits:
- Gain full access to benchmarking data, exclusive reports, and member-only networking.
- Take advantage of discounted training, events, and expert-led development.
- Connect with industry leaders and professionals shaping the future of CX and Contact Centres.
ACXPA supports professionals at all levels – from frontline staff to senior decision-makers.
Individual Membership Pricing
Gain full access to exclusive insights, expert training, and networking for just:
$197 ex GST annually
Less than $4 a week for industry-leading resources, networking, and training.
Upgrade Now for $197 ex GSTUnlock These Benefits by Upgrading Today
Unlock powerful tools, insights, and resources designed to accelerate your career in CX and contact centres.
| Feature | Subscriber | Full Member |
|---|---|---|
| Public Rankings Dashboard & Basic Sector Insights The Subscriber Dashboard includes national leaderboards, sector summaries, and quarterly highlights across 5 CX metrics. | ✔ | ✔ |
| Live Roundtable Access (Watch Only) Attend live monthly roundtables directly in your account. No registration needed. | ✔ | ✔ |
| Basic Quiz Access (Learn as you go) Take industry quizzes to test your CX and customer service knowledge. | ✔ | ✔ |
| Downloadable Templates & Tools (Essentials Only) Access a rotating selection of practical tools and templates. | ✔ | ✔ |
| Full Access to All Call Centre Ranking reports Exclusive dashboard with full access to all monthly and quarterly leaderboards, downloads & reports including individual business results. | - | ✔ |
| 15 Self-Paced Training Courses (includes video, workbook, online quiz and certificate on completion) Access 15 on-demand training courses covering phone skills, leadership, email writing, wellbeing, and more. | - | ✔ |
| Video Library (Member Bites, CX Matters, Roundtable Recordings & Slides) Includes bite-sized CX tips, expert interviews, and full roundtable recordings with downloadable slides. | - | ✔ |
| Members Directory + Messaging & Filters Find and connect with Contact Centre & CX professionals across roles and industries. Advanced filters + direct messaging. | - | ✔ |
| Private Groups Join exclusive discussion groups by job role, industry or interest area. Share ideas, ask questions, and network. | - | ✔ |
| All Access Downloads & Tools Library Access ready-to-use templates, resources, and tools across customer service, CX and contact centre ops. | - | ✔ |
| Advanced Quiz Features (Dashboard, multiple retakes & downloadable certificates) Track quiz progress, unlock achievement badges, and download certificates when you ace 100%. | - | ✔ |
| Monthly General Knowledge Trivia Kits Download ready-to-run trivia quizzes each month to boost team engagement and fun. | - | ✔ |
| 25% Off CX Skills Live Training Save on professional development with exclusive member discounts across all live, instructor-led courses. | - | ✔ |
| 50% Off ACXPA Events (or free attendance) Get discounted or complimentary access to ACXPA's premium webinars, summits and networking events. | - | ✔ |
Frequently Asked Questions
How is an Individual Membership different from being a Subscriber?
Subscribers enjoy limited access to selected resources, while Individual Members gain full access to our extensive library of tools, reports, and events designed for CX professionals.
What are the payment options?
At checkout, you can pay securely by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need something different, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships offer cost-effective options for purchasing multiple individual memberships for your team or business.
Why upgrade to an Individual Membership with ACXPA?
As a valued ACXPA Subscriber, upgrading to an Individual Membership offers even more benefits, with deeper resources, tools, and insights to help you excel in CX and customer service. We empower you with high-quality content, connections, and growth opportunities tailored to your professional journey.
How long is an ACXPA membership valid?
All memberships are valid for 12 months and will auto-renew annually. You can easily switch off the renewal option in your member settings if you choose not to renew.
When does the membership period commence?
• If you pay by credit card: Your membership begins immediately upon payment.
• If you purchase via invoice: Your membership starts once payment is received.
What resources will I have access to as a member?
ACXPA members gain access to:
- The Member Bites Video Library
- Self-Paced Training Courses
- Industry-specific tools, templates, and calculators
- Benchmarking insights and exclusive reports
- Networking opportunities through the Members Directory and Private Groups
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us and we’ll do our best to assist.
Do you offer refunds?
Unfortunately, we don’t offer refunds on memberships, but we’re confident you’ll find immense value in being part of ACXPA.
Is this membership tax deductible?
For many professionals, membership fees are tax deductible as a work-related expense. Please check with your accountant for specifics.
Upgrade Now and Start Accessing Premium Benefits Instantly
You’re already part of ACXPA - now unlock all the premium benefits with an Individual Membership.
Join Now for $197 ex GSTNeed Help? Have Questions?
, you’re already logged in as an Individual Member!
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Prices start from $497 ex GST per year and include five (5) individual memberships.
