Elevate your Industry Expertise with ACXPA’s Individual Membership
Empowering professionals in customer service, CX, and contact centres to thrive.
ACXPA is a thriving association dedicated to empowering professionals across customer service, customer experience (CX), and contact centres.
Whether you’re a frontline worker, team leader, or executive, if your role touches the customer journey, ACXPA is here to help you succeed.
An Individual Membership opens doors to exclusive industry insights, networking opportunities, and practical resources designed for every stage of your career.
You’ll gain access to expert-led training, actionable insights, and a supportive community that drives real results, connecting you with peers across sectors like retail, finance, and healthcare.
Here, you’ll find the tools you need to elevate your skills, make a meaningful impact, and stay at the forefront of an evolving industry committed to customer excellence.
Who is an Individual Membership Right For?
Whether you’re aiming to enhance skills, network with like-minded professionals, or access exclusive industry insights, ACXPA’s Individual Membership offers everything you need to excel in your role and make a meaningful impact on the customer journey.
ACXPA’s Individual Membership is designed for professionals across all experience levels and roles involved in customer-facing or customer-impacting positions, including:
- Customer Service Representatives, Team Leaders, and Managers
- CX and Contact Centre Specialists, Managers, and Executives
- Professionals in sectors like retail, hospitality, public services, and digital support
If you work directly with customers or influence the customer journey, an Individual Membership gives you the resources, training, and connections to thrive.
Interested in memberships for your team? Explore our Business Memberships >
Why Choose ACXPA?
ACXPA stands out as one of the newest and most innovative associations for customer-focused professionals, moving beyond vendor-led content to put real industry support at the forefront—without the gimmicks and promotional overload.
Proudly Australian-owned, led, and focused, ACXPA is dedicated to supporting our industry first.
With resources crafted by industry experts, 4.9/5 course ratings, and a thriving community of like-minded professionals, ACXPA is here to make a real difference in your career and in the industry itself.
Explore our website to discover the depth of resources that truly set ACXPA apart.
Our offerings go beyond surface-level promises, delivering genuine support, practical expertise, and a commitment to empowering customer-focused professionals at every level.
Why Choose an Individual Membership?
An ACXPA Individual Membership is your gateway to a wealth of exclusive resources, industry insights, and connections tailored specifically for customer-focused professionals.
Designed to empower your career in customer service, CX, and contact centres, each benefit supports you in making a lasting impact at every stage of your professional journey.
Industry Data & Insights
Stay Ahead of the Curve
ACXPA members gain instant access to the Australian Call Centre Rankings, featuring industry benchmarks across 80+ metrics.
Track contact centre performance data, average wait times by sector, and more—valuable information that’s only available to our members.
Self-Paced Training & Development
Grow at Your Own Pace
Dive into 15+ self-paced courses and micro-learning videos covering crucial skills like customer service, resilience, handling difficult customers, and leadership.
Each course includes videos, action plans, and an assessment. Complete a course with 100%, and you’ll earn a digital certificate of achievement to showcase your skills.
Members Video Library
Learn from the Best
Access our exclusive Member Video Library featuring local and international experts.
Our short, powerful videos cover CX and contact centre best practices, case studies, and how-to guides—all designed to give you actionable insights for your role.
The Members Library also includes recordings of roundtables and podcast episodes, ensuring you never miss valuable industry discussions and expert conversations.
Members Directory & Networking Tools
Expand Your Professional Network
Find and connect with industry peers in the ACXPA Members Directory, filterable by location, skillset, and industry sector. Choose from over 20 Private Groups tailored to roles such as CX practitioners, Team Leaders, and WFM professionals, where you can engage, ask questions, and discuss industry challenges.
Connect further through our in-person events and tours, where you’ll gain insights, share experiences, and build meaningful relationships.
Valuable Resources & Downloads
Get the Tools You Need
Access an extensive library of templates, calculators, and resources, from Customer Journey Maps to Erlang Calculators and employee engagement tools.
Save time, improve efficiency, and boost your knowledge.
Cost Savings on Training & Events
Exclusive Member Discounts
Enjoy 50% off ACXPA Events, where you can network, gain insights, and participate in skill-building sessions with industry leaders.
Plus, receive 25% off CX Skills Live and Self-Paced Training Courses—practical savings that make professional growth both accessible and affordable.
See What Your Individual Membership Includes
Watch these short video clips to explore some of our popular membership benefits, from exclusive training resources to networking opportunities.
Member Bites Video Library
Access a growing collection of expert-led video content, designed to deepen your knowledge in customer service, customer experience, and contact centres. From industry insights to practical tips, the Members Video Library provides quick, actionable learning opportunities that fit your schedule.
Private Groups
Engage with like-minded professionals through Private Groups tailored to your role and industry focus. Our groups offer a safe, supportive space to share ideas, seek advice, and connect with others who understand the unique challenges and opportunities in customer-focused industries.
Self-Paced Training Courses
Build your skills on your own schedule with Self-Paced Training Courses. Covering essential topics in customer service, CX, and contact centres, these courses include workbooks, action plans, and assessments, empowering you to advance your expertise at your own pace.
Connecting with Industry Professionals
Expand your professional network with the Individual Members Directory—Australia’s premier directory for customer service, CX, and contact centre professionals. Use advanced search filters to connect with members by role, industry, or specific expertise, and start building relationships that can elevate your career.
See everything an Individual Membership unlocks
Why Choose an Individual Membership?
Unlock unparalleled resources, tools, and connections with an ACXPA Individual Membership. Designed for professionals in customer service, CX, and contact centres, here’s what you’ll gain:
- Exclusive Video Library: Access a library of impactful videos, roundtable recordings, and podcasts packed with expert insights.
- Self-Paced Training: Complete 15+ courses on essential skills like resilience, customer service, and leadership, earning certificates of achievement.
- Private Networking Groups: Join groups tailored to your role, where you can connect, share advice, and grow professionally.
- Templates and Tools: Access industry templates, calculators, and guides designed to save you time and streamline processes.
- Industry Data & Insights: Stay ahead with access to detailed benchmarking reports and key industry metrics.
- Discounts: Save 50% on ACXPA Events and 25% on CX Skills courses, making professional growth more affordable.
With unmatched resources, a vibrant community, and opportunities to elevate your career, there’s no better time to join ACXPA as an Individual Member.
You’ll Be in Great Company!
By joining ACXPA, you’ll become part of a thriving community alongside professionals from some of Australia’s most respected organisations in customer experience, contact centres, and customer service.
Join industry leaders who trust ACXPA to support their growth and success.
Ready to unlock your career potential?
Don’t miss out on a chance to gain exclusive resources, professional connections, and ongoing support for your career. Join our Individual Membership today and start experiencing the full ACXPA experience.
Membership Pricing
ACXPA Individual Membership is available for just $197.00 ex GST annually.
For less than $4 a week, gain access to an unmatched suite of resources, industry networking, and exclusive insights—all crafted to help you excel and stand out in CX, customer service, and contact centre roles.
Elevate your professional journey with practical tools, expert-led learning, and a supportive community invested in your success.
Looking for Business or Vendor Memberships? Explore other membership options here >
What are the payment options?
At checkout, you can pay securely by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need something different, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships offer cost-effective options for purchasing multiple individual memberships for your team or business.
How long is an ACXPA membership valid?
All memberships are valid for 12 months and will auto-renew annually. You can easily switch off the renewal option in your member settings if you choose not to renew.
When does the membership period commence?
•If you pay by credit card, your membership begins immediately upon payment.
•If you purchase via invoice, your membership starts once payment is received.
Will I be overwhelmed with emails after joining?
Not at all! You have full control over your communication preferences. We only send relevant, high-value content, and we will never share your details with vendors without your explicit consent.
Why join ACXPA?
ACXPA is built to provide value to members through high-quality resources, actionable insights, and meaningful connections—not by selling our database to vendors.
•We’re a passionate team dedicated to driving change in the industry.
•Your membership fees support the creation of valuable content, events, and resources that educate and empower the industry.
•Our focus is on serving members and advancing the customer experience, contact centre, and customer service sectors.
What resources will I have access to as a member?
ACXPA members gain access to:
•The Member Bites Video Library
•Self-Paced Training Courses
•Industry-specific tools, templates, and calculators
•Benchmarking insights and exclusive reports
•Networking opportunities through the Members Directory and Private Groups
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us and we’ll do our best to assist.
What support is available if I need help?
We’re here to help! Contact us anytime at members@acxpa.com.au or call 03 9492 2871 for assistance.
Do you offer refunds?
Unfortunately, we don’t offer refunds on memberships, but we’re confident you’ll find immense value in being part of ACXPA.
How do I make the most of my membership?
Dive into the resources, join private groups, participate in roundtables, and connect with peers using the Members Directory.
Want to chat about your membership options?
If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at enquiries@acxpa.com.au or send us a message via our online form >
Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!
Not Quite Ready to Purchase a Membership?
Stay connected and start exploring the benefits of ACXPA with a free subscription.
Elevate your ACXPA Experience with Individual Membership
Empowering professionals in customer service, CX, and contact centres to thrive.
Welcome, !
As an ACXPA Subscriber, you’ve already seen the value we bring to CX, customer service, and contact centre professionals.
Upgrading to an Individual Membership unlocks exclusive access to tools, resources, and connections designed to fast-track your career growth.
Why Upgrade to an Individual Membership?
You’ve experienced some of what ACXPA has to offer. Now, gain full access to:
• Premium Resources: Unrestricted tools, templates, and guides.
• Expert-Led Training: Self-paced courses and a growing video library.
• True Community: Private groups, roundtables, and industry networking opportunities.
Join hundreds of professionals already elevating their careers with ACXPA and unlock your full potential.
Who is an Individual Membership Right For You, ?
As an ACXPA subscriber, you’re already part of our growing community.
By upgrading to an Individual Membership , you’ll gain access to exclusive tools, training, and networking opportunities designed to elevate your career and make a lasting impact on the customer journey.
Individual Membership is ideal for professionals at all experience levels who want to grow their skills, expand their networks, and access industry-leading insights.
Whether you work directly with customers or influence customer outcomes, this membership is for you.
Our members include:
• Customer Service Representatives, Team Leaders, and Managers
• CX and Contact Centre Specialists, Managers, and Executives
• Professionals in sectors like retail, hospitality, public services, and digital support
Take the next step to access everything you need to thrive and lead in your field.
Looking for memberships for your team? Explore our Business Memberships >
Why Choose ACXPA?
, as a valued subscriber, you already understand the power of staying connected with ACXPA.
Upgrading to an Individual Membership is the natural next step to access even more exclusive benefits, resources, and opportunities.
Here’s why members love being part of ACXPA:
• Unmatched Access: From self-paced courses to industry insights, Individual Members unlock the tools and knowledge to stay ahead.
• True Community: Join a network of like-minded professionals and take part in private groups, roundtables, and events that foster meaningful connections.
• Proven Excellence: With expert-crafted resources and 4.9/5 course ratings, ACXPA is here to empower your career journey.
You’ve already taken the first step by subscribing. Now, take the next one and unlock everything ACXPA has to offer.
Why Choose an Individual Membership?
An ACXPA Individual Membership is your gateway to a wealth of exclusive resources, industry insights, and connections tailored specifically for customer-focused professionals.
Designed to empower your career in customer service, CX, and contact centres, each benefit supports you in making a lasting impact at every stage of your professional journey.
Industry Data & Insights
Stay Ahead of the Curve
, imagine the edge you’ll gain with full access to ACXPA’s exclusive industry insights and reports.
Access the Australian Call Centre Rankings and gain actionable insights across 80+ metrics to benchmark performance, improve operations, and understand key industry trends—exclusively for our members.
With this resource, you can track industry benchmarks, compare data across sectors, and understand trends that directly impact customer-facing roles.
Self-Paced Training & Development
Grow at Your Own Pace
Advance your skills with over 15 self-paced courses covering essential topics like customer service, leadership, and resilience.
Earn certificates of achievement and access action plans designed to translate learning into results.
Members Video Library
Learn from the Best
Discover insights from industry experts through our Member Bites video series and recorded roundtables and podcasts.
Learn best practices, explore case studies, and gain actionable knowledge to excel in your role.
Members Directory & Networking Tools
Expand Your Professional Network
Connect with industry peers in the ACXPA Members Directory, filterable by location, skillset, and industry sector.
As a Subscriber, you’ve seen a glimpse of this resource, but Individual Members gain full access to all the features, including Private Groups tailored to your role, such as CX practitioners, Team Leaders, and WFM professionals.
Engage in these spaces, join in-person events, and build lasting relationships with professionals who share your focus.
Valuable Resources & Downloads
Get the Tools You Need
With 50% off ACXPA Events and 25% off CX Skills Live and Self-Paced Training Courses, professional development becomes accessible and affordable.
Invest in your career growth with these practical savings, tailored to support you and enhance your impact in customer service and CX.
Cost Savings on Training & Events
Exclusive Member Discounts
Invest in your professional growth without stretching your budget.
With 50% off ACXPA Events and 25% off CX Skills Live and Self-Paced Training Courses, you’ll access top-notch resources at a fraction of the cost.
See What Your Missing – You’re Just One Step Away!
These short video clips showcase some of the exclusive benefits waiting for you with an ACXPA Individual Membership. From premium training resources to powerful networking tools, see how these features can take your career to the next level.
Don’t wait—upgrade today and unlock the full potential of your ACXPA membership!
Member Bites Video Library
Access a growing collection of expert-led video content, designed to deepen your knowledge in customer service, customer experience, and contact centres. From industry insights to practical tips, the Members Video Library provides quick, actionable learning opportunities that fit your schedule.
Private Groups
Engage with like-minded professionals through Private Groups tailored to your role and industry focus. Our groups offer a safe, supportive space to share ideas, seek advice, and connect with others who understand the unique challenges and opportunities in customer-focused industries.
Self-Paced Training Courses
Build your skills on your own schedule with Self-Paced Training Courses. Covering essential topics in customer service, CX, and contact centres, these courses include workbooks, action plans, and assessments, empowering you to advance your expertise at your own pace.
Connecting with Industry Professionals
Expand your professional network with the Individual Members Directory—Australia’s premier directory for customer service, CX, and contact centre professionals. Use advanced search filters to connect with members by role, industry, or specific expertise, and start building relationships that can elevate your career.
Compare Subscriber vs. Individual Membership Access
Here’s what’s included in an Individual Membership and how it compares to your current free Subscriber Access.
| Feature | Subscriber Access | Individual Membership |
|---|---|---|
| Member Video Library Individual Members can access our complete library of short, impactful videos, and recordings of podcasts and roundtables packed with practical advice from industry experts. | Not Included | Full Access |
| 15 Self-Paced Courses Enjoy a range of self-paced courses covering essential skills like customer service, resilience, and leadership, complete with certificates of achievement. | Not Included | Full Access |
| Exclusive Workshops & Videos Get full access to exclusive workshops led by experts and video content covering advanced industry topics. | Not Included | Full Access |
| Private Groups Individual Members can join private groups tailored to their roles, making it easy to network and share advice with like-minded professionals. | Not Included | Full Access |
| Members Directory Find and connect with other members in your industry through filters for skillset, location, and sector. | Not Included | Full Access |
| Discounts on all CX Skills Courses Individual Members save on all CX Skills live and self-paced courses, making professional development more affordable. | Not Included | 25% Off |
| Templates, Guides, Calculators, Tools Access a comprehensive toolkit for your work, including templates and calculators that streamline complex processes. | Limited Access | Full Access |
| Industry Quizzes Test your knowledge with unlimited quiz attempts on industry topics, tracking progress as you go. | One-time attempts | Unlimited retakes & tracking |
| Industry Benchmarking Data Individual Members receive access to detailed benchmarking reports, ideal for making data-driven improvements. | Limited Highlights | Additional Data & Downloads |
| Monthly Industry Roundtables Participate in roundtable discussions live, with access to recorded sessions anytime for Individual Members. | Access to live events | Unlimited live & recorded access |
| Discounts on ACXPA Events Get exclusive 50% discounts on ACXPA Events to network, learn, and advance your skills. | 10% | 50% |
You’ll Be in Great Company!
By upgrading, you’ll join a distinguished network of ACXPA members from top organisations dedicated to CX excellence.
Join a community that prioritises growth, innovation, and leadership in the customer journey.
Ready to unlock your career potential?
Don’t miss out on a chance to gain exclusive resources, professional connections, and ongoing support for your career.
Upgrade to an Individual Membership today and start experiencing the full ACXPA experience.
Membership Pricing
Upgrade to an Individual Membership for only $197.00 ex GST annually (less than $4 per week) and gain unmatched access to resources, networking, and insights that directly support your career progression and professional goals.
Elevate your professional journey with practical tools, expert-led learning, and a supportive community invested in your success.
Looking for Business or Vendor Memberships? Explore other membership options here >
How is an Individual Membership different from being a Subscriber?
Subscribers enjoy limited access to selected resources, while Individual Members gain full access to our extensive library of tools, reports, and events designed for CX professionals.
What are the payment options?
At checkout, you can pay securely by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need something different, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships offer cost-effective options for purchasing multiple individual memberships for your team or business.
Why Upgrade to an Individual Membership with ACXPA?
As a valued ACXPA Subscriber, upgrading to an Individual Membership offers even more benefits, with deeper resources, tools, and insights created to help you excel in customer experience and customer service. We’re here to empower you with high-quality content, connections, and growth opportunities tailored to your professional journey.
How long is an ACXPA membership valid?
All memberships are valid for 12 months and will auto-renew annually. You can easily switch off the renewal option in your member settings if you choose not to renew.
When does the membership period commence?
•If you pay by credit card, your membership begins immediately upon payment.
•If you purchase via invoice, your membership starts once payment is received.
What resources will I have access to as a member?
ACXPA members gain access to:
• The Member Bites Video Library
• Self-Paced Training Courses
• Industry-specific tools, templates, and calculators
• Benchmarking insights and exclusive reports
• Networking opportunities through the Members Directory and Private Groups
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us and we’ll do our best to assist.
Do you offer refunds?
Unfortunately, we don’t offer refunds on memberships, but we’re confident you’ll find immense value in being part of ACXPA.
Is this membership tax deductible?
For many professionals, membership fees are tax deductible as a work-related expense. Please check with your accountant for specifics.
Want to chat about your membership options?
If you’d like to chat to us about joining ACXPA, you can contact us at 1800 0 ACXPA or +61 3 9492 2871, email us at enquiries@acxpa.com.au or send us a message via our online form >
Our phones are open Monday to Friday, 8:30 am to 5:30 pm (Melbourne, Australia), and we’ll do our best to respond to other messages outside of these hours!
, you’re already logged in as an Individual Member!
Need membership for your team? View our Business Memberships >
Prices start from $497 ex GST per year and include five (5) individual memberships.
A Business Membership includes Individual Memberships (like this one) you can allocate directly to employees!
