Unlock Exclusive Resources & Training with ACXPA Individual Membership
Advance your career in CX, contact centres, and customer service with expert-led training, industry insights, and a powerful professional network.
Why ACXPA? The Leading Independent Community for CX & Contact Centre Professionals
ACXPA is Australia’s leading independent association built by CX and Contact Centre professionals, for professionals.
As an Individual Member, you’ll gain exclusive insights, training, and networking opportunities to help you enhance customer satisfaction, improve operations, and advance your career.
With more resources, expert insights, and networking opportunities than ever before, now is the best time to become an ACXPA Member.
Why Join ACXPA?
ACXPA provides unbiased, vendor-agnostic resources designed to help CX, Contact Centre, and Customer Service professionals advance their careers.
As an Individual Member, you gain exclusive access to industry insights, expert training, and networking opportunities to help you excel in your role.
Here’s what you gain as a member:
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses led by industry experts.
Access Australia's leading library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Who is an ACXPA Individual Membership Right For?
Whether you’re just starting out or an experienced professional, an ACXPA Individual Membership gives you the tools, insights, and connections to succeed.
- Work directly with customers or shape customer experiences behind the scenes.
- Lead, manage, or innovate in CX, contact centres, and customer service.
- Enhance customer engagement through marketing, communications, or digital transformation.
ACXPA members span a wide range of industries and job functions, from frontline teams to senior decision-makers.
Customer Service & Support Roles
Supporting professionals across all customer-facing roles, from contact centres to IT support.
Team Leaders & Managers
Gain leadership skills, improve team performance, and access exclusive training.
Contact Centre Professionals
Develop expertise in workforce management, operations, and customer experience strategies.
Customer Experience (CX) Professionals
For experts in VoC, brand strategy, customer insights, and experience design.
Individual Membership Pricing
Gain full access to exclusive insights, expert training, and networking for just:
$197 ex GST annually
Less than $4 a week for industry-leading resources, networking, and training.
Join Now for $197 ex GSTWhat’s Included in Your Individual Membership?
Unlock powerful tools, insights, and resources designed to accelerate your career in CX and contact centres.
| Included Membership Benefit | For Individual Members |
|---|---|
| Premium Resources & Templates Download exclusive industry templates, guides, and tools built for CX & Contact Centre professionals. | ✔ |
| Industry Benchmarking Data & Call Centre Rankings Gain exclusive monthly insights into industry performance and key metrics. | ✔ |
| Access to 15 self-paced training courses Includes video lessons, quizzes & certificates to enhance skills. | ✔ |
| Individual Members Directory & Direct Messaging Access to Australia's leading members directory for contact centre and CX professionals. | ✔ |
| Access to Members Video Library Watch roundtables, podcasts, and bite-sized industry insights to fast-track learning. | ✔ |
| Participation in Private Groups & Networking Engage in exclusive industry discussions and forums. | ✔ |
| Save 25% Off ALL Training delivered via CX Skills CX Skills is Australia's leading CX, Customer Service & Contact Centres training company. | ✔ |
| Save 50% Off ALL ACXPA EventsIncluding Site Tours, Networking Events and more! | ✔ |
| Ability to Contribute as a Guest Author Boost your profile and share expertise with the industry via ACXPA’s platform. | ✔ |
Trusted by CX & Contact Centre Professionals
ACXPA supports a thriving community of CX and contact centre professionals across Australia – ranging from frontline customer service representatives and team leaders to experienced managers and executives.
Our Individual Membership provides exclusive access to industry insights, expert-led training, and a powerful network of professionals to help you enhance your skills, advance your career, and stay ahead in a competitive industry.
Whether you’re just starting out in customer experience, looking to sharpen your leadership skills, or an industry veteran eager to stay updated with the latest trends, ACXPA is here to support your success.
Frequently Asked Questions
What are the payment options?
At checkout, you can securely pay by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need alternative arrangements, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships provide cost-effective options for companies purchasing multiple Individual Memberships for their teams.
How long is an ACXPA membership valid?
Your membership is valid for 12 months and will auto-renew annually. You can switch off auto-renewal at any time in your member settings.
When does my membership start?
- If you pay by credit card, your membership starts immediately upon payment.
- If you purchase via invoice, your membership starts once payment is received.
Will I be overwhelmed with emails after joining?
Not at all! You control your communication preferences. We only send valuable, relevant content, and your details are never shared with vendors without your explicit consent.
Why join ACXPA?
ACXPA is built for professionals, not vendors. Our mission is to provide:
✅ High-quality resources, actionable insights, and networking opportunities.
✅ A community-driven, vendor-agnostic approach – we never sell our database.
✅ A focus on advancing the CX, Contact Centre, and Customer Service industries.
What resources will I have access to as a member?
Your Individual Membership unlocks:
✔ The Member Bites Video Library – Expert-led insights, case studies & discussions.
✔ Self-Paced Training Courses – Industry-specific courses with certificates.
✔ Exclusive Tools & Templates – Downloadable industry calculators & guides.
✔ Benchmarking Insights & Reports – Access key industry metrics & data.
✔ Networking & Private Groups – Connect with industry peers & thought leaders.
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us, and we’ll do our best to assist.
What support is available if I need help?
We’re here to help! Contact us at members@acxpa.com.au or call (03) 9492 2871.
Do you offer refunds?
Unfortunately, we do not offer refunds on memberships. However, we are confident you’ll find immense value in being part of ACXPA.
How do I make the most of my membership?
To maximise your benefits:
📌 Engage in Private Groups & Discussions.
📌 Join Industry Roundtables & Events.
📌 Leverage Benchmarking Reports & Exclusive Training.
📌 Network with CX & Contact Centre Professionals.
Join ACXPA Today & Elevate Your Career
Gain exclusive insights, expert training, and access to a thriving community of CX and Contact Centre professionals.
Join Now for $197 ex GSTNeed Help? Have Questions?
Upgrade Now & Unlock Full Access for $197 ex GST
, you’re already part of the ACXPA community – upgrade today to an Individual Membership and gain full access to premium industry insights & resources, discounted training and events, and exclusive networking opportunities.
An ACXPA Individual Membership unlocks premium industry resources, expert-led training, and exclusive networking opportunities – giving you everything you need to stay ahead in CX, contact centres, and customer service.
Here’s what you gain as an individual member:
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australia.
Gain skills with live, online, and self-paced workshops and training courses led by industry experts.
Access Australia's leading library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Why Upgrade to an Individual Membership?
Upgrade today to:
✅ Gain full access to benchmarking data, exclusive reports, and member-only networking.
✅ Take advantage of discounted training, events, and expert-led development.
✅ Connect with industry leaders and professionals shaping the future of CX and Contact Centres.
ACXPA supports professionals at all levels – from frontline staff to senior decision-makers.
Customer Service & Support Roles
Supporting professionals across all customer-facing roles, from contact centres to IT support.
Team Leaders & Managers
Gain leadership skills, improve team performance, and access exclusive training.
Contact Centre Professionals
Develop expertise in workforce management, operations, and customer experience strategies.
Customer Experience (CX) Professionals
For experts in VoC, brand strategy, customer insights, and experience design.
Individual Membership Pricing
Gain full access to exclusive insights, expert training, and networking for just:
$197 ex GST annually
Less than $4 a week for industry-leading resources, networking, and training.
Upgrade Now for $197 ex GSTUnlock These Benefits by Upgrading Today
Unlock powerful tools, insights, and resources designed to accelerate your career in CX and contact centres.
| Included Membership Benefit | For Individual Members |
|---|---|
| Premium Resources & Templates Download exclusive industry templates, guides, and tools built for CX & Contact Centre professionals. | ✔ |
| Industry Benchmarking Data & Call Centre Rankings Gain exclusive monthly insights into industry performance and key metrics. | ✔ |
| Access to 15 self-paced training courses Includes video lessons, quizzes & certificates to enhance skills. | ✔ |
| Individual Members Directory & Direct Messaging Access to Australia's leading members directory for contact centre and CX professionals. | ✔ |
| Access to Members Video Library Watch roundtables, podcasts, and bite-sized industry insights to fast-track learning. | ✔ |
| Participation in Private Groups & Networking Engage in exclusive industry discussions and forums. | ✔ |
| Save 25% Off ALL Training delivered via CX Skills CX Skills is Australia's leading CX, Customer Service & Contact Centres training company. | ✔ |
| Save 50% Off ALL ACXPA EventsIncluding Site Tours, Networking Events and more! | ✔ |
| Ability to Contribute as a Guest Author Boost your profile and share expertise with the industry via ACXPA’s platform. | ✔ |
Trusted by CX & Contact Centre Professionals
ACXPA supports a thriving community of CX and contact centre professionals across Australia – ranging from frontline customer service representatives and team leaders to experienced managers and executives.
Our Individual Membership provides exclusive access to industry insights, expert-led training, and a powerful network of professionals to help you enhance your skills, advance your career, and stay ahead in a competitive industry.
Whether you’re just starting out in customer experience, looking to sharpen your leadership skills, or an industry veteran eager to stay updated with the latest trends, ACXPA is here to support your success.
Frequently Asked Questions
How is an Individual Membership different from being a Subscriber?
Subscribers enjoy limited access to selected resources, while Individual Members gain full access to our extensive library of tools, reports, and events designed for CX professionals.
What are the payment options?
At checkout, you can pay securely by credit card or request an invoice for payment. Our standard invoice terms are 14 days, but if you need something different, just let us know.
Are discounts available for multiple memberships?
Yes! Our Business Memberships offer cost-effective options for purchasing multiple individual memberships for your team or business.
Why upgrade to an Individual Membership with ACXPA?
As a valued ACXPA Subscriber, upgrading to an Individual Membership offers even more benefits, with deeper resources, tools, and insights to help you excel in CX and customer service. We empower you with high-quality content, connections, and growth opportunities tailored to your professional journey.
How long is an ACXPA membership valid?
All memberships are valid for 12 months and will auto-renew annually. You can easily switch off the renewal option in your member settings if you choose not to renew.
When does the membership period commence?
• If you pay by credit card: Your membership begins immediately upon payment.
• If you purchase via invoice: Your membership starts once payment is received.
What resources will I have access to as a member?
ACXPA members gain access to:
- The Member Bites Video Library
- Self-Paced Training Courses
- Industry-specific tools, templates, and calculators
- Benchmarking insights and exclusive reports
- Networking opportunities through the Members Directory and Private Groups
Can I transfer my membership to someone else?
Memberships are personal and non-transferable. However, if your circumstances change, contact us and we’ll do our best to assist.
Do you offer refunds?
Unfortunately, we don’t offer refunds on memberships, but we’re confident you’ll find immense value in being part of ACXPA.
Is this membership tax deductible?
For many professionals, membership fees are tax deductible as a work-related expense. Please check with your accountant for specifics.
Upgrade Now and Start Accessing Premium Benefits Instantly
You’re already part of ACXPA - now unlock all the premium benefits with an Individual Membership.
Join Now for $197 ex GSTNeed Help? Have Questions?
, you’re already logged in as an Individual Member!
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Prices start from $497 ex GST per year and include five (5) individual memberships.
