ACXPA Membership: Your Gateway to Australia's CX & Contact Centre Excellence
Unlock Exclusive Insights, Training and Networking Opportunities Tailored for CX Professionals
ACXPA is Australia’s leading independent association for CX, Contact Centre, and Customer Service professionals.
Our membership equips you with industry-leading insights, expert training, and authentic networking opportunities to stay ahead in the evolving CX landscape.
Australia’s Most Comprehensive Resources for CX & Contact Centre Professionals
At ACXPA, we don’t just talk about supporting the CX and Contact Centre industry — we deliver it.
Our members access the most comprehensive suite of independent resources available in Australia, backed by real data, expert-led training, and practical tools that drive success.
From Australia’s only independent national call centre rankings to exclusive industry downloads and premium CX and contact centre training, ACXPA offers real value — not just marketing claims.
Since launching in 2022, ACXPA has become the trusted destination for CX and Contact Centre professionals serious about growing their careers, improving customer outcomes, and staying ahead of industry change.
Whether you’re leading a team, building your skills, or transforming customer experiences, ACXPA gives you the tools, insights, and community support to achieve your goals.
Why Join ACXPA?
ACXPA membership gives you direct access to the insights, resources, training, and professional connections you need to grow faster, perform better, and stay ahead in the CX and Contact Centre industry.
Here’s just some of what you’ll gain as a member:
Stay ahead with exclusive call centre benchmarking results and best-practice insights from monthly CX and Contact Centre roundtables, tailored for Australian businesses.
Accelerate your skills with live, online, and self-paced training delivered by Australia's leading industry experts.
Strengthen your operations with Erlang Calculators, Customer Journey Maps, ROI Calculators, and engagement resources — ready to use straight away.
Connect with CX professionals, thought leaders, and industry peers through exclusive member-only communities and private groups.
Save up to 50% on ACXPA training courses, events, and resources to fast-track your professional growth.
Who ACXPA Membership Supports
If your work shapes customer experiences, ACXPA gives you the tools, insights, and connections to accelerate your success.
- Drive customer interactions across service, support, or sales channels.
- Lead, manage, or innovate in CX, contact centre operations, and customer service leadership.
- Enhance customer engagement through marketing, communications, loyalty, or digital experience programs.
ACXPA supports professionals across industries and career stages — from frontline teams to senior decision-makers — giving you practical resources to grow faster and lead stronger.
Customer Service & Support Roles
Supporting professionals working in customer-facing, contact centre, IT support, and experience-focused roles across all industries.
Customer Engagement & Brand Management
Helping professionals drive brand loyalty, customer retention, digital engagement, and sales growth across diverse industries.
All Industry Sectors
Empowering professionals in every Australian industry where customer service, CX, and customer loyalty are critical to success.
Compare Individual and Business Memberships
ACXPA offers flexible membership options designed to help you, your team, or your business gain exclusive access to industry-leading insights, expert-led training, and powerful networking opportunities.
Whether you’re an individual professional or a business equipping your team, ACXPA membership is built to drive measurable success.
| Included Benefit | For Individual Professionals | For Businesses |
|---|---|---|
| Access to 15 self-paced training courses Includes video lessons, quizzes & certificates to enhance skills. | ✔ | ✅ Business Membership Includes Multiple Individual Memberships (Easily allocate and manage employee memberships through your exclusive dashboard.) |
| Individual Members Directory & Direct Messaging Access to Australia's leading members directory for contact centre and CX professionals. | ✔ | |
| Access to Members Video Library Watch roundtables, podcasts, and bite-sized industry insights to fast-track learning. | ✔ | |
| Premium Resources & Templates Download exclusive industry templates, guides, and tools built for CX & Contact Centre professionals. | ✔ | |
| Industry Benchmarking Data & Call Centre Rankings Gain exclusive monthly insights into industry performance and key metrics. | ✔ | |
| Participation in Private Groups & Networking Engage in exclusive industry discussions and forums. | ✔ | |
| 25% Off Live Training & 50% Off Networking Events Save on professional development and industry networking. | ✔ | |
| Ability to Contribute as a Guest Author Boost your profile and share expertise with the industry via ACXPA’s platform. | ✔ | |
| Business Membership Exclusive Benefits | ||
| Listing in the ACXPA Business Members Directory Showcase your business and your committment to enhancing the customer experience. | - | ✔ |
| Exclusive Discounts on our Benchmarking Services Save on our industry-leading Contact Centre CX Benchmarking services. | - | ✔ |
Trusted by Businesses of All Sizes
ACXPA proudly supports a diverse community across Australia – from independent consultants and small teams to large enterprises and public sector organisations.
Our membership delivers industry-leading insights, expert-led training, and powerful networking connections to help professionals at every level strengthen customer experience, customer service, and contact centre performance.
Whether you’re building strong CX foundations, seeking practical tools to scale, or optimising operations at a national level, ACXPA membership provides the resources and support to help you succeed.
Ready to Elevate Your CX & Contact Centre Performance?
Join Australia’s leading independent CX & Contact Centre association and gain access to industry-leading insights, expert training, and a thriving professional community – all designed to help you achieve measurable success.
Whether you’re building strong CX foundations, developing your team, or optimising operations at scale, ACXPA membership provides the trusted resources and connections to help you succeed.
