ACXPA Membership: Unlock Exclusive CX & Contact Centre Benefits
Unlock Exclusive Insights, Training & Networking for CX & Contact Centre Professionals
ACXPA is Australia’s leading independent association for CX, Contact Centre, and Customer Service professionals. Gain industry-leading insights, expert training, and exclusive networking opportunities to stay ahead in the evolving CX landscape.
Why ACXPA? The Leading Independent Community for CX & Contact Centre Professionals
ACXPA is Australia’s leading independent, vendor-agnostic association dedicated to empowering CX, Contact Centre, and Customer Service professionals.
We provide trusted, practical, and industry-leading resources designed to help professionals and businesses enhance customer satisfaction, improve operations, and drive measurable success.
Unlike vendor-driven organisations, ACXPA is built by industry professionals, for industry professionals – offering exclusive insights, expert-led training, and unparalleled networking opportunities.
Since launching as an association in 2022, we’ve remained committed to delivering real value through exclusive industry resources, practical training, and authentic community engagement.
Discover how an ACXPA membership can help you grow, connect, and lead in the evolving CX industry. With more resources, expert insights, and networking opportunities than ever before, now is the best time to be part of ACXPA.
Whether you’re an industry veteran, a business looking to enhance customer experience, or an emerging professional, ACXPA provides the insights, resources, and community support you need to excel.
Why Join ACXPA?
ACXPA provides unbiased, vendor-agnostic resources designed to help CX and Contact Centre professionals, businesses, and vendors thrive.
Here’s what you gain as a member:
Access exclusive benchmarking data, monthly roundtables, call centre rankings, and in-depth reports tailored for Australian businesses.
Gain skills with live, online, and self-paced training led by industry experts.
Access a growing library of practical tools & templates—from Erlang Calculators and Customer Journey Mapping templates to ROI Calculators and team engagement trivia.
Connect with CX professionals, thought leaders, and industry peers in exclusive member-only communities.
Save up to 50% on ACXPA events and training courses.
Is an ACXPA Membership Right for You?
No matter your role or experience level, if your work impacts the customer journey, ACXPA is here to support you.
- Work directly with customers or shape customer experiences behind the scenes.
- Lead, manage, or innovate in CX, contact centres, and customer service.
- Enhance customer engagement through marketing, communications, or digital transformation.
ACXPA members span a wide range of industries and job functions, from frontline teams to senior decision-makers.
Customer Service & Support Roles
Supporting professionals across all customer-facing and experience-focused roles, from contact centres to IT support.
Customer Engagement & Brand Management
Ideal for professionals shaping brand loyalty, engagement, and sales strategies across various industries.
All Industry Sectors
Supporting professionals in any Australian business where customer service plays a critical role.
Compare Individual & Business Membership Benefits
A Business Membership provides multiple Individual Memberships that you can allocate to employees – equipping them with exclusive access to practical resources, expert training, and trusted industry insights – all designed to drive measurable results.
| Included Benefit | For Individual Professionals | For Businesses |
|---|---|---|
| Access to 15 self-paced training courses Includes video lessons, quizzes & certificates to enhance skills. | ✔ | ✅ Business Membership Includes Multiple Individual Memberships (Easily allocate and manage employee memberships through your exclusive dashboard.) |
| Individual Members Directory & Direct Messaging Access to Australia's leading members directory for contact centre and CX professionals. | ✔ | |
| Access to Members Video Library Watch roundtables, podcasts, and bite-sized industry insights to fast-track learning. | ✔ | |
| Premium Resources & Templates Download exclusive industry templates, guides, and tools built for CX & Contact Centre professionals. | ✔ | |
| Industry Benchmarking Data & Call Centre Rankings Gain exclusive monthly insights into industry performance and key metrics. | ✔ | |
| Participation in Private Groups & Networking Engage in exclusive industry discussions and forums. | ✔ | |
| 25% Off Live Training & 50% Off Networking Events Save on professional development and industry networking. | ✔ | |
| Ability to Contribute as a Guest Author Boost your profile and share expertise with the industry via ACXPA’s platform. | ✔ | |
| Business Membership Exclusive Benefits | ||
| Listing in the ACXPA Business Members Directory Showcase your business and your committment to enhancing the customer experience. | - | ✔ |
| Exclusive Discounts on our Benchmarking Services Save on our industry-leading Contact Centre CX Benchmarking services. | - | ✔ |
📈 Provide services or solutions to the CX or Contact Centre industry in Australia? Explore our Vendor Memberships >
Trusted by Businesses of All Sizes
ACXPA supports a diverse community of businesses across Australia – from independent consultants and small teams to large enterprises and public sector organisations.
Our membership provides industry-leading insights, expert training, and meaningful connections to help professionals at every level enhance customer experience, customer service, and contact centre operations.
Whether you’re a startup looking to establish strong CX foundations, a small business seeking practical tools, or a large organisation aiming to optimise operations, ACXPA is here to support your success.
Ready to Elevate Your CX & Contact Centre Expertise?
Join Australia’s leading independent CX & Contact Centre association and gain access to unparalleled industry insights, professional development, and networking opportunities.
💡 Not sure which membership is right for you?
