Why Choose a Business Membership?
A Cost-Effective Solution for Growing Teams
ACXPA Business Memberships are designed to maximise the value for your organisation.
With flexible membership levels, you can allocate Individual Memberships to employees who will benefit the most—enabling access to premium resources, training discounts, and exclusive networking opportunities.
Empower Your Team with Industry-Leading Resources
Equip your employees with practical tools, self-paced training, and access to Australia’s leading customer service and CX community.
Our Business Membership ensures your team has what they need to thrive in their roles while keeping your organisation ahead of industry trends.
Strengthen Your Organisation’s Customer Experience Excellence
Showcase your company’s commitment to improving customer experiences with a listing in the ACXPA Business Members Directory.
Demonstrate your leadership in the industry and enhance your brand’s reputation for customer-first excellence.
Key Highlights for Businesses:
“ACXPA is bringing a positive change in the industry, providing a space for people to ask questions, learn, and grow into their next career roles and is helping to shift the dial on helping businesses to understand that investing in your CX and EX delivers bottom-line benefits to any organisation”
– Deanne Martin, Head of Customer Experience and Service at SEEK
Why Businesses are Choosing ACXPA
The CX and contact centre industry has been stuck in a cycle of the same old ways for decades—dominated by vendor-led content, event companies disguised as industry leaders, and constant sales pitches masquerading as insights.
Professionals like you, and our industry, deserve better.
At ACXPA, we’re not just talking about change—we’re delivering it.
Our member-first approach prioritises authentic, actionable value over commercial agendas.
We’re breaking free from the status quo by creating a space where businesses are empowered, not exploited, and where resources and insights are designed to truly support you—not sell to you.
In just two years, ACXPA has already started reshaping the industry:
• Real Action: Trusted benchmarking data, high-impact training courses, and extensive resources designed to educate, empower, and support professionals like you—free from sales pitches.
• Member-Driven Value: A world-class website, practical tools, and a growing community that enable you to access meaningful insights, foster collaboration, and connect with like-minded professionals.
• A Fresh Perspective: Australian-owned and operated, founded and guided by industry experts with deep experience and a passion for advancing the sector, committed to driving meaningful change, collaboration, and growth.
By joining ACXPA, you’re aligning your business with the industry’s future—not its past.
We’re driving real change, and we invite you to be part of it.
Back us in, and together, let’s elevate the standard for CX and contact centres in Australia.
Unlock the Full Potential of Your Business with ACXPA
ACXPA Business Memberships are designed to provide your organisation with powerful tools, insights, and connections that drive success.
From exclusive resources to personalised support, every aspect of our membership is tailored to help your team thrive and your business excel in customer experience and call centre management.
Explore the benefits your business can unlock:
How Business Membership Works
ACXPA Business Membership is designed to empower your organisation by equipping your employees with individual memberships while providing unique business-focused benefits. Here’s how it works:
Choose a Membership Level
Select the level that best suits your organisation. Each level includes a set number of individual memberships for your employees.
Allocate Memberships to Employees
Use the easy-to-navigate Membership Dashboard to assign memberships to your team.
Employees Access Individual Benefits
Each allocated employee unlocks all individual membership benefits, including training, resources, private groups, and more.
Showcase Your Commitment
Add your business to the ACXPA Business Directory to showcase your organisation’s investment in customer experience.
Manage and Monitor
Use your dashboard to track membership usage, reallocate memberships, and ensure maximum value from your investment.
“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback – it’s been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences”
– Cameron Preston, Customer Service Team Leader, Yarra Valley Water
Explore the Benefits of ACXPA
See how ACXPA is leading change in the CX and contact centre industry.
These short videos highlight the key benefits of joining our community and how we’re helping organisations like yours deliver exceptional customer experiences.
Join the Companies Shaping the Future of CX
When you choose ACXPA, you’re joining a growing community of forward-thinking businesses that are transforming customer experience, contact centres, and customer service in Australia.
From innovative startups to established industry leaders, these organisations share a commitment to driving real change, investing in their teams, and delivering exceptional customer outcomes.
Join the movement and align your business with a network of companies shaping the future of our industry.
The logos below are just a sample of the forward-thinking organisations already partnering with ACXPA.
Choose the Right Membership Level for Your Business
Tailored solutions for every organisation, big or small.
ACXPA Business Memberships are designed to offer flexibility and scalability.
With five levels to choose from, you can select the option that best aligns with your organisation’s size and goals.
Each level includes a set number of Individual Memberships for your team, unlocking a host of benefits to help them thrive.
Key Details:
• Pricing: All prices are listed excluding GST.
• Payment Options: Pay conveniently by credit card or request an invoice during checkout.
• Custom Solutions: For memberships supporting more than 100 employees (Business Level 5), contact us for customised pricing tailored to your needs.
| Feature | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
|---|---|---|---|---|---|
| Included Individual Memberships Allocate memberships to employees, giving them access to all ACXPA resources and benefits. visibility. | 5 | 10 | 25 | 50 | 100 |
| Business Directory Listing Showcase your business in the ACXPA Business Members Directory for increased visibility. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Discounts on Training & Events Enjoy 25% discounts on live CX Skills courses and 50% off ACXPA events for your employees. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Access to ACXPA Resources Gain access to templates, guides, quizzes, calculators, and more to support your team. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Annual Price The yearly subscription cost for your chosen membership level. | $497 | $797 | $1,497 | $2,297 | $3,497 |
| Buy Now | Buy Now | Buy Now | Buy Now | Buy Now |
FAQs for an ACXPA Business Membership
We’ve included a range of Frequently Asked Questions about our Business Memberships below.
If you still can’t find what you need, please contact us at 03 9492 2871 or email us at enquiries@acxpa.com.au and we’ll be happy to assist.
What’s the main difference between the Business Membership levels?
All levels include the same benefits. The only difference is the number of individual memberships you can allocate to employees, letting you select the best option for your business needs.
Why do employees need individual memberships?
An individual membership unlocks full access to ACXPA’s premium resources, including training discounts, exclusive content, and networking opportunities. Employees with an allocated membership receive their own login and personalised experience.
Does everyone in my business need an individual membership?
No, memberships should be allocated to employees who will benefit most. This ensures the value of the membership is maximised and encourages active engagement within the ACXPA community.
What are the payment options?
You can pay via credit card or request an invoice during checkout. Our standard payment terms are 14 days, but if you need something different, let us know.
What is the duration of a Business Membership?
Memberships are valid for 12 months and set to auto-renew. You can cancel anytime through your dashboard.
How are event and training discounts applied?
The discount is automatically applied when purchasing tickets for employees with allocated memberships. Simply select the employee’s name during checkout.
Still have questions?
We offer free onboarding sessions to help you get started and explore the full benefits of your Business Membership.
How do I allocate memberships to employees?
You’ll receive access to a Membership Dashboard where you can invite employees by entering their name and email. They’ll receive an email with a link to activate their membership.
Do I need to allocate all memberships immediately?
No, you can allocate memberships at any time. Manage your allocations flexibly through your dashboard.
What happens if an employee leaves?
You can cancel an employee’s membership and reallocate it to another team member directly from your dashboard.
Can I allocate a membership to myself?
Yes! If you’d like to access ACXPA’s resources and community, you can allocate yourself a membership. You’ll also be able to switch seamlessly between your Business and Individual accounts.
What if I need help with allocations?
Our team is here to assist. Free onboarding sessions are available to walk you through the allocation process and answer any questions.
What is the ACXPA Business Members Directory?
It’s a public showcase of ACXPA Business Members, highlighting their commitment to customer experience excellence. The directory is searchable and helps Australian consumers find businesses prioritising customer support and local industry values.
Is adding a business to the directory mandatory?
No, listing your business is optional. However, it’s a great way to highlight your company’s values and connect with potential customers.
How do I add or edit my listing?
You’ll be able to manage your directory listing through your Membership Dashboard.
What’s the difference between the Business Members Directory and the Supplier Directory?
The Business Members Directory highlights ACXPA Business Members, showcasing their commitment to customer experience excellence. In contrast, the Supplier Directory is designed for companies providing services to the CX and contact centre industries.
A listing in the Supplier Directory is included as part of our Vendor Memberships, offering increased visibility, SEO impact, and the opportunity to connect with businesses seeking trusted solutions.
Interested in showcasing your business?
Add your listing easily after joining. Need help? Schedule a free onboarding session or reach out to our team for guidance.
Would you like to speak to us about an ACXPA Business Membership?
You can speak to a live person from 08:30 to 17:30 Monday to Friday (AEST/AEDT—Melbourne, Australia) at 03 9492 2871, email us at any time at enquiries@acxpa.com.au, or book a time to discuss membership options.
