Why Join ACXPA as a Business Member?
In today’s AI-fuelled landscape, customer expectations, technology, and competition are evolving faster than many organisations can keep up. Delivering consistently outstanding customer experiences requires more than good intentions - it requires the right knowledge, tools, and support.
Yet many CX and contact centre teams operate in silos, without access to trusted industry insights, peer perspectives, or ongoing development - leaving businesses exposed to performance gaps and missed opportunities.
ACXPA Business Membership gives your organisation a strategic advantage by empowering your people with independent insights, premium resources, and expert-led support - helping them stay sharp, stay connected, and stay ahead.
Keep your teams informed with the latest industry insights, research, and practical strategies to continuously improve customer experience and business performance.
Empower your employees to connect with like-minded peers, industry experts, and thought leaders—helping them learn, share, and grow in a supportive environment.
Equip your people with the tools, resources, and development they need to drive measurable improvements in customer satisfaction, operational efficiency, and competitive positioning.
“ACXPA is bringing a positive change in the industry, providing a space for people to ask questions, learn, and grow into their next career roles and is helping to shift the dial on helping businesses to understand that investing in your CX and EX delivers bottom-line benefits to any organisation”
– Deanne Martin, Head of Customer Experience and Service at SEEK
Which Teams Gain the Most from an ACXPA Business Membership?
An ACXPA Business Membership is ideal for organisations that understand customer experience is central to business success. Whether you want to develop your people, boost operational performance, or stay ahead of industry trends, ACXPA gives your organisation the tools and support to thrive.
Customer Service & Support Teams
Perfect for frontline teams delivering support via phone, email, chat, and face-to-face interactions.
Contact Centre Teams
Designed for organisations managing inbound and outbound contact centres, service operations, and customer support teams.
CX & Customer Service Leadership
For executives and managers leading customer experience transformation and operational improvements.
Corporate & Public Sector Teams
Ideal for medium to large organisations improving customer experience at scale through training and strategic insights.
Small & Medium Businesses (SMEs)
For growing businesses wanting access to premium CX resources, training, and networking opportunities.
Digital Experience & Customer Journey Teams
For teams optimising digital touchpoints, self-service, and customer journeys across channels.
Learning & Development Teams
For teams focused on upskilling staff in CX, communication, service excellence, and customer outcomes.
Quality, Compliance & Improvement Teams
Designed for teams driving service quality, compliance, and measurable CX improvements through insights and feedback.
Find the Right ACXPA Business Membership for Your Team
ACXPA Business Memberships are flexible, scalable, and designed to grow with your organisation.
Simply choose the level that matches the number of employees you want to empower - each level unlocks full access to ACXPA’s premium resources, training, and community benefits.
Each Employee You Allocate a Membership to Will Receive:
- ✅ Access to exclusive CX tools, templates, and insights
Stay ahead with downloadable resources designed for real-world customer service challenges. - ✅ 25% Discount on live training & 50% off events
Save on professional development with exclusive member rates on courses and events. - ✅ Access to the Members Directory & private groups
Connect with other CX professionals and expand your industry network. - ✅ On-demand video library & bite-sized learning
Flexible, self-paced content to boost skills anytime, anywhere.
- ✅ Access to the latest Call Centre Rankings
Benchmark your results and see how you stack up in the industry. - ✅ 15+ Self-Paced Training Courses
Upskill in key areas like service, leadership, and communication. - ✅ Full access to the WFM Hub tools & calculators
Forecast, plan, and optimise your contact centre operations with ease. - ✅ Private networking with CX professionals
Learn from others, share ideas, and stay informed on the latest trends.
Find the Best Value ACXPA Business Membership for Your Team
Enter the number of employees you want to provide ACXPA memberships for, and we'll calculate the best membership level for you.
“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback—it's been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences.”
– Cameron Preston, Customer Service Team Leader, Yarra Valley Water
How to Maximise the Value of Your ACXPA Business Membership
ACXPA Business Memberships are designed to equip your employees with the tools, insights, and connections they need to deliver exceptional customer experiences - helping your organisation improve performance, drive growth, and achieve measurable business results.
Memberships are simple to manage through your own dedicated Business Dashboard, making it easy to allocate, reallocate, and track memberships in just a few clicks - giving you all the benefits without the admin headaches.
Choose the Right Membership Level
Select the membership level that aligns with your organisation's size and goals.
Allocate Memberships to Your Team
Use the simple Business Dashboard to assign memberships and ensure employees can access their benefits.
Unlock Premium Benefits for Your Team
Every membership unlocks premium training, CX tools, benchmarking data, and networking opportunities.
Strengthen Your Brand and Reputation
Showcase your CX commitment with a listing in the ACXPA Business Members Directory.
Track, Optimise, and Maximise ROI
Monitor usage, reallocate memberships as needed, and ensure your investment delivers measurable value.
Trusted by Australian Businesses Focused on Customer Experience
ACXPA proudly supports organisations of all sizes across Australia - ranging from SMEs and public sector agencies to large corporate and enterprise teams - united by one goal: delivering exceptional customer experiences.
Wherever you are on your CX journey, ACXPA gives your business the knowledge, tools, and support to help your people succeed and your customer outcomes improve.
If your organisation is serious about CX, we’re here to help you lead the way.
Empower Your Team & Elevate Your Business
Unlock premium CX resources, training, and networking for your employees with an ACXPA Business Membership.
Choose the level that best fits your organisation and start making an impact today.
Need a custom membership for more than 100 employees? Contact us for tailored solutions.
FAQs for an ACXPA Business Membership
We've included answers to common questions about our Business Memberships below to help you make the best choice for your organisation.
What’s the main difference between the Business Membership levels?
All levels include the same benefits. The only difference is the number of individual memberships you can allocate to employees, allowing you to choose the best fit for your organisation.
Why do employees need individual memberships?
Each individual membership unlocks full access to ACXPA’s premium resources, training discounts, exclusive content, and networking opportunities. Employees receive their own login and personalised experience.
Does everyone in my business need an individual membership?
No. You only need to allocate memberships to employees who will benefit most. This ensures maximum value and encourages active engagement within the ACXPA community.
What are the payment options?
You can pay via credit card or request an invoice during checkout. Standard terms are 14 days, but we’re happy to accommodate your needs—just let us know.
What is the duration of a Business Membership?
Memberships are valid for 12 months and set to auto-renew. You can cancel anytime via your dashboard if you do not wish to renew.
How are event and training discounts applied?
Discounts are automatically applied when tickets are purchased for employees with an allocated membership. Simply select the employee’s name during checkout.
Still have questions?
We offer free onboarding sessions to help you get started and explore the full benefits of your Business Membership, or you can contact us now >
How do I allocate memberships to employees?
You'll receive access to a Membership Dashboard where you can invite employees by entering their name and email. They’ll receive an email to activate their membership.
Do I need to allocate all memberships immediately?
No, you can allocate memberships at any time. Manage allocations flexibly through your dashboard.
What happens if an employee leaves?
You can cancel an employee’s membership and reallocate it to another team member directly from your dashboard.
Can I allocate a membership to myself?
Yes! If you'd like access to ACXPA's resources and community, you can allocate a membership to yourself. You’ll also be able to switch seamlessly between Business and Individual accounts.
What if I need help with allocations?
Our team is here to help. Free onboarding sessions are available to walk you through the allocation process and answer any questions.
What is the ACXPA Business Members Directory?
The ACXPA Business Members directory is a public showcase of ACXPA Business Members, highlighting your organisation’s commitment to CX excellence.
Is adding a business to the directory mandatory?
No, it's optional. But it's a great way to showcase your values to potential customers.
How do I add or edit my listing?
You can manage your listing through your Membership Dashboard after joining.
What’s the difference between the Business Members Directory and the Supplier Directory?
The Business Members Directory highlights CX-focused organisations. The Supplier Directory is for vendors providing services to the CX industry.
Interested in showcasing your business?
Add your listing after joining. Need help? Schedule a free onboarding session or contact us for guidance.
