Your employees will gain access to Australia’s leading library of practical tools and templates — including Erlang Calculators, Customer Journey Mapping templates, ROI Calculators, and employee engagement resources.
Your team can save 25% on all live and online training and 50% on in-person events, including workshops, site tours, and networking sessions. Plus, each employee gets access to 15+ self-paced courses to build critical CX capabilities.
Empower your team with exclusive benchmarking data, call centre rankings, monthly roundtables, and in-depth CX reports tailored for Australian organisations.
Give your team access to exclusive Business Member-only communities where they can connect with CX professionals, thought leaders, and industry peers to share insights and collaborate.
Showcase your company’s commitment to CX excellence with a listing in the ACXPA Business Members Directory, helping you stand out as a trusted leader in the industry.
Equip your team with industry research, CX insights, and operational data to support smarter decision-making and measurable performance improvements.
Who is an ACXPA Business Membership Right For?
An ACXPA Business Membership is designed for organisations that prioritise CX and contact centre excellence.
Whether you’re looking to develop your team, enhance operational efficiency, or stay ahead of industry trends, an ACXPA Business Membership provides the resources, insights, and support to help your business succeed.
- Upskill and empower your employees with premium resources, expert-led training, and exclusive CX insights.
- Enhance business performance through benchmarking, industry data, and best-practice strategies.
- Showcase your leadership with a Business Members Directory listing and access to exclusive networking opportunities.
ACXPA Business Members include organisations of all sizes, from small teams to large enterprises, across a variety of industries.
Customer Service & Support Teams
Perfect for teams providing frontline customer support via phone, email, chat, and in-person interactions.
Contact Centre Teams
Designed for organisations managing inbound and outbound contact centres, customer service operations, and support teams.
CX & Customer Service Leadership
For executives and managers driving customer experience transformation and operational improvements in their businesses.
Corporate & Public Sector Teams
Ideal for medium to large organisations aiming to improve customer experience at scale through training, benchmarking, and strategic insights.
Small & Medium Businesses (SMEs)
Ideal for growing businesses wanting to access premium CX resources, training, and exclusive networking opportunities.
Digital Experience & Customer Journey Teams
For teams optimising digital touchpoints and customer journeys across websites, apps, and self-service channels.
Learning & Development Teams
Ideal for teams responsible for upskilling staff in CX, service excellence, communication, and customer outcomes.
Quality, Compliance & Improvement Teams
Designed for teams focused on service quality, compliance, and driving measurable CX improvements through data, feedback, and insights.
Choose the Right Business Membership Level for Your Organisation
ACXPA Business Memberships are flexible, scalable, and designed to deliver exceptional value to your organisation.
Each level includes a set number of Individual Memberships you can allocate to your employees, unlocking access to:
- Premium CX resources, including exclusive benchmarking data, insights, downloadable tools, self-paced courses and more
- Significant savings – 25% off live training and 50% off ACXPA events
- Peer-to-peer connection – access to the Individual Members Directory and private groups to engage with CX & contact centre professionals across Australia
Select the level that best aligns with your team size and business goals.
Swipe to see all membership levels →
| Included Benefit | Level 1 | Level 2 | Level 3 | Level 4 | Level 5 |
|---|---|---|---|---|---|
| Number of Individual Memberships you can allocate e.g. Level 1 = up to 5 employees can receive a membership An Individual Membership enables your employees to access all ACXPA resources, discounts and benefits. | 5 | 10 | 25 | 50 | 100 |
| ACXPA Business Members Directory Listing Gain public recognition for your company’s dedication to CX innovation and improvement. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Discounts on Training & Events Enjoy 25% discounts on live CX Skills courses and 50% off ACXPA events for your employees. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Access to All ACXPA Premium Resources Gain access to templates, guides, quizzes, calculators, and more to support your team. | ✔ | ✔ | ✔ | ✔ | ✔ |
| Annual Price The annual subscription cost for your chosen membership level (ex GST). | $497 | $797 | $1,497 | $2,297 | $3,497 |
| Buy Now | Buy Now | Buy Now | Buy Now | Buy Now |
Not sure which level is best? Use the calculator below to help decide.
🧮 Find the Best Value Business Membership for Your Team
Enter the number of employees you want to provide ACXPA memberships for, and we'll calculate the best membership level for you.
“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback – it’s been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences”
– Cameron Preston, Customer Service Team Leader, Yarra Valley Water
How to Get the Most from Your ACXPA Business Membership
ACXPA Business Memberships are designed to empower your organisation and enhance team performance with premium resources, expert training, and exclusive industry insights.
Here’s how it works:
What’s Included in Each Membership for Your Team?
Every Business Membership includes individual memberships that you can allocate to your employees.
Each allocated employee gains full access to ACXPA’s premium CX resources, training, and networking opportunities, helping them stay ahead in the industry.
Here’s what each individual membership includes:
| Included Membership Benefit | For Employees (Individual Members) |
|---|---|
| Premium Resources & Templates Give your team access to industry-leading templates, calculators, and guides to improve efficiency and performance. | ✔ |
| Industry Benchmarking Data & Call Centre Rankings Compare your organisation’s performance with industry leaders and identify key areas for improvement. | ✔ |
| Access to 15+ Self-Paced Training Courses Empower your employees with self-paced learning modules in customer service, leadership, and CX best practices. | ✔ |
| Individual Members Directory & Direct Messaging Expand your organisation’s reach by enabling employees to connect with CX professionals, thought leaders, and industry experts. | ✔ |
| Access to Members Video Library Equip your team with insights from roundtables, expert interviews, and real-world case studies. | ✔ |
| Participation in Private Groups & Networking Encourage collaboration by giving your team access to exclusive industry discussions and networking opportunities. | ✔ |
| Save 25% Off ALL Training delivered via CX Skills Upskill your employees with discounted access to Australia’s leading CX and customer service training programs. | ✔ |
| Save 50% Off ALL ACXPA Events Give your team access to top industry networking events, site tours, and best practice forums at a discounted rate. | ✔ |
| Ability to Contribute as a Guest Author Position your organisation as an industry leader by enabling employees to publish thought leadership content on ACXPA’s platform. | ✔ |
Trusted by Australian Businesses Focused on Customer Experience
ACXPA proudly supports a diverse range of organisations across Australia — from growing SMEs and public sector agencies to large corporate and enterprise teams — all with one thing in common: a commitment to improving the customer experience.
No matter your industry, size, or where you are on your CX journey, ACXPA provides your business with the tools, training, benchmarking, and community you need to deliver better outcomes for your customers and your business.
If your organisation is serious about CX — we’re here to help you succeed.
Empower Your Team & Elevate Your Business
Unlock premium CX resources, training, and networking for your employees with an ACXPA Business Membership.
Choose the level that best fits your organisation and start making an impact today.
Need a custom membership for more than 100 employees? Contact us for tailored solutions.
FAQs for an ACXPA Business Membership
We’ve included answers to common questions about our Business Memberships below to help you make the best choice for your organisation.
Business Membership FAQs
What’s the main difference between the Business Membership levels?
All levels include the same benefits. The only difference is the number of individual memberships you can allocate to employees, allowing you to choose the best fit for your organisation.
Why do employees need individual memberships?
Each individual membership unlocks full access to ACXPA’s premium resources, including training discounts, exclusive content, and networking opportunities. Employees receive their own login and personalised experience.
Does everyone in my business need an individual membership?
No. You only need to allocate memberships to employees who will benefit most. This ensures maximum value and encourages active engagement within the ACXPA community.
What are the payment options?
You can pay via credit card or request an invoice during checkout. Standard terms are 14 days, but we’re happy to accommodate your needs – just let us know.
What is the duration of a Business Membership?
Memberships are valid for 12 months and set to auto-renew. You can cancel anytime via your dashboard if you do not wish to renew.
How are event and training discounts applied?
Discounts are automatically applied when tickets are purchased for employees with an allocated membership. Simply select the employee’s name during checkout.
Still have questions?
We offer free onboarding sessions to help you get started and explore the full benefits of your Business Membership, or you can contact us now >
Allocating Individual Memberships
How do I allocate memberships to employees?
You’ll receive access to a Membership Dashboard where you can invite employees by entering their name and email. They’ll receive an email with a link to activate their membership.
Do I need to allocate all memberships immediately?
No, you can allocate memberships at any time. Manage allocations flexibly through your dashboard.
What happens if an employee leaves?
You can cancel an employee’s membership and reallocate it to another team member directly from your dashboard.
Can I allocate a membership to myself?
Yes! If you’d like access to ACXPA’s resources and community, you can allocate a membership to yourself. You’ll also be able to switch seamlessly between Business and Individual accounts.
What if I need help with allocations?
Our team is here to help. Free onboarding sessions are available to walk you through the allocation process and answer any questions.
ACXPA Business Members Directory
What is the ACXPA Business Members Directory?
The ACXPA Business Members directory is a public showcase of ACXPA Business Members, highlighting your organisation’s commitment to customer experience excellence. It’s searchable and helps Australian consumers find businesses that prioritise great service and local values.
Is adding a business to the directory mandatory?
No, adding your business is optional. However, it’s a great way to highlight your values to potential customers.
How do I add or edit my listing?
You’ll manage your listing through your Membership Dashboard after joining.
What’s the difference between the Business Members Directory and the Supplier Directory?
The Business Members Directory showcases organisations committed to improving customer experience. The Supplier Directory is for companies providing services to the CX and contact centre industries.
A listing in the Supplier Directory is included with our Vendor Memberships, offering SEO benefits, increased visibility, and opportunities to connect with buyers seeking trusted partners.
Interested in showcasing your business?
Add your listing easily after joining. Need help? Schedule a free onboarding session or contact our team for guidance.
If you still can’t find what you need or have questions about our Business Memberships, please contact us at 03 9492 2871 or email us at enquiries@acxpa.com.au, and we’ll be happy to assist.
