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Subscribe to ACXPA for FREE!

If you’re not quite ready for all the benefits of an ACXPA membership but would still like to connect with us, create a free ACXPA Subscriber account below and receive the following benefits:

Watch our live monthly roundtables for contact centre managers and/or CX professionals directly on the ACXPA website.
View and download additional data for the Australian Call Centre Ranking benchmarking data.
Receive a 10% discount on all ACXPA events, such as site tours, networking events, seminars, etc, plus exclusive discounts on training courses and premium products.
Access a limited number of our premium downloads, such as templates, guides and calculators.
Customise your email preferences to only receive relevant content (we will never spam you or share your details, and you can unsubscribe at any time).

About our Memberships

An ACXPA Membership unlocks a range of powerful benefits, whether you’re just starting your career, climbing the corporate ladder or a senior executive, or you’re looking for a way to help your team or business deliver better customer experiences, improve operational efficiency or lower costs (or perhaps all three!).

Memberships are available for individuals, businesses and vendors with prices starting from as low as $35 per year.

ACXPA Membership Benefits include:

Exclusive Industry Data & Insights

Gain exclusive access to the Australian Call Centre Rankings reports that contain industry benchmarking data from over 80 metrics, updated monthly, for six industry sectors (and more coming soon!) including average wait times, customer service quality and lots more!

ACXPA Members can download monthly reports for the whole industry and each industry sector which contains sector averages and the results for 20 metrics for three businesses per sector, as well as a quarterly trends report which is exclusive to ACXPA Members only.

World Class Training

ACXPA Individual Members gain instant access to 20 self-paced courses and micro-learning videos covering a wide range of skills from customer service, email writing, resilience, handling difficult customers, leadership and lots more!

The courses can be completed in your own time and each course includes videos, a course workbook, and quizzes, and a certificate is awarded upon completion.

You’ll also receive 25% off all our live, facilitated training courses via CX Skills, as well as 25% off our entire library of over 300 self-paced training courses.

Video Library of Expert Presentations & Content

Gain access to the ACXPA Member Bites Video Library featuring interviews and presentations by leading local and international experts to fast-track your knowledge on various topics for contact centres, customer experience, and customer service professionals.

From FAQ sessions with experts to short presentations on specific topics and all the recorded sessions from the Contact Centre and Customer Experience Community Roundtables, you can easily search for and watch content to help you in your job today or prepare you for a new job tomorrow!

Valuable Downloads

Gain access to our Downloads Library, which contains a host of tools, templates and resources to help you improve efficiencies and knowledge.

From templates for Customer Journey Maps, Customer Personas etc, Erlang Calculators, ROI Calculators, Call Centre Ranking reports, trivia quizzes to boost employee engagement, job templates and lots more – all designed to help save you time and effort (and therefore money!).

Powerful Resources to Build Your Network

Whether online or in-person, we’ll help you build your professional network and make liaising with others in similar roles easy.

Gain access to our powerful Individual Member’s Directory, which makes it easy for you to build connections by searching, connecting, and engaging with other members using powerful filters, including location, skillset, size of the contact centre, contact channels in use, business sector, and more.
Join our Private Members Groups that enable you to instantly connect to others in similar roles, such as CX Practitioners, Contact Centre Managers, Team Leaders, WFM, Technology and lots more.
In-person events—From site tours to networking events, we provide a safe and welcoming environment to meet others.

Great Cost Savings!

Genuine savings off a range of resources, training and events, including 50% off all ACXPA Events, such as in-person networking events, site tours, etc and 25% off all CX Skills courses (everything from frontline employee courses, Team Leader Courses, Contact Centre & CX Management, WFM, Resilience and more!) along with access to our full course library of over 300 self-paced training courses and micro-learning videos.

You’ll also save 10% off Contact Centre CX Benchmarking – the ultimate way to receive powerful Voice of Customer insights for your contact centre performance and benchmarking data against similar companies.

Join a growing selection of ACXPA Members: