ACXPA Live Monthly Member Symposiums & Video Library
Are you seeking best-practice tips, industry insights and expert advice on delivering great customer experiences?
Exclusive to ACXPA members only, the live monthly Member Symposiums are designed to bring you expert tips, industry best practices, thought leadership and a touch of inspiration by hearing directly from leading industry experts every month.
No sales pitches or product demos – each presentation is designed to help share knowledge, not to try and sell you something!
Each month, you’ll hear directly from experts across Contact Centres, Customer Experience, Digital Experience, Customer Service and Employee Experience with each presentation sharing their knowledge in short, bite-size topics in either a presentation or Q&A/Interview format for approximately 20 minutes.
This enables you to not only gain leading insights related to your current role, but you’ll gain insights into other CX disciplines that will provide you with a much broader view of the industry and the opportunities that come with it.
And for the Contact Centre practitioners, you’ll get to hear directly from leading contact centres as assessed as part of the Australian Call Centre Rankings Report to find out their secrets to success!
In addition to the presentations/interviews, you’ll also have the opportunity to ask questions of our experts to gain additional insights and tips that matter to you.
Access to the symposiums is included with all ACXPA memberships at no additional cost.
ACXPA Member Symposium Fast Facts
Access all previous presentations on demand!
We are all busy these days, so if you can’t make the monthly Member Symposium live, all ACXPA Individual members can access the full library of interviews and presentations to watch on demand.
This provides you with access to an amazing content library where you access any of the individual interviews and presentations at a time convenient to you. This enables you to rewatch a favourite or only watch the presentations on topics that you need or are interested in to save you time.
There is no additional cost to attend the monthly symposiums; attendance is included as part of our membership, providing genuine value for our members.With other industry symposiums and conferences often costing hundreds of dollars and full of vendor presentations, our annual memberships offer outstanding value starting from as low as $50 per employee to attend all 12 symposiums, let alone the other benefits such as our premium downloads, industry-leading Members Directory, exclusive content (including videos with practical tips & insights on how to improve your contact centre & CX), discounted training, site tours, local networking events and lots more!
ACXPA Members Symposium Sneak Preview
The ACPXA Member Symposiums are exclusive to ACXPA Members only, which means the only way to access the live symposiums and previous recordings is by being an ACXPA Member and logging into the website.
However… We want to show you a sneak preview!
So we’ve made some Members Symposium presentations free to watch below without a membership.
Just click the presentation you’d like to watch below (or watch them all!).
10 Personalisation Pillars: Unlocking data’s true potential to deliver great CX
In this presentation, you’ll learn:
- 10 best practice areas where CX and Marketing teams can focus their efforts to improve CX capabilities,
- What “good” looks like for each of these areas, and
- Actions which Marketing and CX teams can take right now to improve 1:1 CX for their customers
Presentation length: 33:44
It’s no secret it’s a tough recruitment market out there, so these tips will put the advantage back into your court on attracting (and retaining) top candidates in the market with some great insights from SEEK.
Presented by: Deanne Martin, ACXPA National Advisory Board Member and Head of Contact Centres and Customer Experience, SEEK Australia & New Zealand
How to assess and score quality in the contact centre
There is no shortage of quantitative metrics in the contact centre, but when it comes to measuring quality, its when many contact centre managers struggle. In this session, you’ll learn how to objectively measure the quality of your phone calls and how the information can be used to improve the quality delivery of your frontline employees.
Presented by Simon Blair, Australia’s #1 trainer and assessor in contact centre sales and service!