ACXPA Member Bites – Speaker Information

Thanks for considering presenting an ACXPA Member Bites session.

The ACXPA Member Bites allow our members to hear and learn from others working in the industry in short (maximum 30-minute) presentation on a specific topic.

Presentations can include a range of different topics and formats, including:

  • Best practice tips
  • ‘How-to’
  • Latest Insights
  • Case Studies

Our audience demographics range from those just getting started in the industry through to senior executives typically working in contact centres, customer experience, digital service and frontline customer service.

Below we’ve included the process of how we record and deliver the ACXPA Member Bites as well as a list of FAQs to help you make an informed decision about whether you’d like to present an ACXPA Member Bites session.

Member Symposium Speaker Briefing

The Process for Recording an ACXPA Member Bites Session

If you are interested in presenting ACXPA Member Bites session, we’ve made the process as simple as possible to ensure we respect your time whilst still ensuring we can make you appear your best!

Step 1 – Select the Presentation Title/Topic

Our Member Bite sessions are designed to enable viewers to identify specific topics that are of interest to them.

So the Member Bite sessions are focussed on that topic only, we won’t delve into your career history, get sidetracked on other topics etc.

Quite simply, they will see a title that appeals to them and know exactly what they are going to learn more about when they watch the session!

Step 2 – Select your Preferred Format

There are two ways to record an ACXPA Member Bite session:

  1. Interview/Q&A Style – think of it like a chat between yourself and our host on your particular topic.
  2. Keynote/presentation style – no interaction, you just present on your topic for approx 20 minutes like you would as a keynote speaker.

Step 3 – Schedule the date/time to record

We typically need approx 40 minutes in total to allow for the set-up (making sure your camera and audio are OK and that you look your best!), and the presentation/interview itself is typically up to around 20 minutes.

This takes the pressure off having to present live, which many presenters have told us makes it much easier.

It also enables us to scrap a recording and start again if you aren’t happy with how it went – our goal is to ensure you are comfortable with your session!

We have plenty of flexibility to find a date and time that works for you to record the session and are happy record outside of standard business hours is that is preferable for you.

If you’ve got any slides, images, graphs etc. you’d like to share in your session, just send them to us prior to the recording of your session so we can have them prepared to use in your session (24 hours prior to your scheduled date and time).

Step 4 – Your Sessions is added to the ACXPA Member Bites Library

Once we’ve recorded the session, we’ll do some final checks and make sure everything is working OK and then we’ll upload it to the ACXPA Member Bites Video Library ready for members to watch.

Step 5 – We’ll promote your ACXPA Member Bite Session!

Once your ACXPA Member Bite Session has been successfully uploaded, we’ll send out an announcement to all ACXPA members so they can jump into the library and watch your session.

Frequently Asked Questions

When do I have to record my session? 

We will work with you to find the most suitable date and time – we can typically record on any day of the week, and even on weekends! We’re also happy to record outside of normal business hours if that is more convenient for you.


What happens during the recording?

Our aim is to ensure your presentation looks great so you present well, and it makes for good watching for our members.

When you first connect via our special link (that will be provided to you for the agreed date/time of your recording) we’ll first spend a little bit of time setting up the various views we use and making sure you are in frame and looking good!

We’ll also check your audio to make sure our members can hear you easily.

We’ll then guide you through the process on how to start your presentation and we’ll control all the slides, different views etc so all you have to do is focus on presenting.


For the Interview/Q&A format, will I be told the questions in advance?

We think a natural conversation style always works best rather than scripted questions and answers. However, we’ll work with you in advance to ensure you are comfortable with what will be covered.

Remember, we aren’t 60 Minutes! We aren’t trying to trip you up, we are giving you a platform to shine.


For the Presentation/Keynote format, do you need my slides in advance?

Yes. We load your slides into our platform and will control them for you, enabling you to just focus on presenting.


What is the main objective of the ACXPA Member Bites?

For too long, our industry has been addicted to sponsored webinars and vendor-generated content as a way to gain access to experts or they have had to attend an annual conference that is typically produced by professional event organisations who have no vested interest in our industry.

We want to provide a safe, trusted resource for members to learn and hear from a wide variety of people working in our industry without having to contend with a compulsory sales pitch or being added to another mailing list.

We were also keen to help facilitate cross-pollination of our skills across the different customer channels and industry sectors so that collectively we can all elevate our skills to improve our effectiveness.


What’s in it for me?

People volunteer to present an ACXPA Member Bites session for a variety of reasons, including:

  • The desire to ‘give back’ to our industry and help others learn.
  • To increase their profile within the industry to create further career opportunities.
  • To share experiences that can prevent others from making similar mistakes!
  • To support ACXPA and the work we are doing to move our industry forward.

We actively market the ACXPA Member Bites to our audience (the largest in Australia of CX and Contact Centre Professionals), so it’s great exposure for you/your company.

All upcoming speakers will be promoted across our website and media channels, and we produce a range of marketing materials including social media banners etc. that you can share to further boost your profile as a speaker.


Who are the typical audience members?

ACXPA caters to a wide variety of members working in customer-related roles across the voice, digital and in-person channels.

We have everyone from those just starting their careers and hungry to learn, to senior executives looking to gain the latest insights and trends.

So we aren’t prescriptive on who the target audience for your presentation is as all our members can watch the presentations in our library.

So even if your presentation is immediately relevant to someone today, it could be a few months time.


Are there any content restrictions?

Our goal is to provide valuable insights, tips and inspiration for our members without being sold to. So we don’t allow any promotion of products, services etc. in any of our presentations.


Am I able to review the final session to gain internal approvals?

We understand that some organisations can be sensitive around their employees presenting any information, data etc.

If you need to gain clearance internally before we publish your session then yes, we will provide a link so the session can be viewed by others you share the link with.

This will enable you to gain the clearance you need, and on approval, we will then schedule your session for broadcast. If it’s not approved, it goes to the trash can.


Are there any technical requirements?

The recording of your presentation and the live Q&A session is all managed via specialised software that can be accessed by any internet browser.

Just like with Zoom/Teams etc, a strong internet connection will ensure the quality of your audio and video is not compromised.


We recommend the use of a headset, plug-in microphone, AirPods, etc, to ensure your voice quality is clear and that you are able to hear our moderator during the Q&A session.


Video always works best with strong lighting, so try to ensure you are in a well-lit position to look your best.


Do I have to be an ACXPA Member to present?

No. Our aim is to ensure our members hear from a diverse group of industry experts so we don’t want to preclude anyone from presenting based on their membership status.

That said, we’d love you to join (and think you’d get a lot of value out of it as well) and are happy to provide you with a discount for joining. View our membership options >

Example presentations

We’ve included a couple of presentation/keynote styles below and there are more available on our ACXPA Member Bites page >

ACXPA Members Symposium SEEK Presentation

Ready to get involved?

If you’re keen to present an ACXPA Member Bites session,  please complete the short form below and we’ll reach out to you soon.

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