The Q2 2025 Education Providers Call Centre Rankings Report Will Be Published Soon!
Keen to see the latest results?
Our Q1 2025 Education Providers Call Centre Benchmarking Report is already empowering Australian Education Providers to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.
And the insights don’t stop there.
Take Your Insights to the Next Level
The upcoming Q2 2025 Education Providers Call Centre Rankings will reveal the latest trends and benchmarks, helping your organisation stay ahead of the competition. Subscribers and members receive:
Education Provider sector averages and trends across these five essential metrics:
- Overall Customer Experience (CX) Ranking: The Energy Retailers’ overall position in the sector.
- Accessibility: How easy it is for customers to reach a live agent.
- Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
- Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
- Average Wait Times: How long customers are left waiting in the queue.
Subscribe now to receive the latest report as soon as it’s published.
Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected education providers each month and quarter.
Want the Ultimate Competitive Edge?
Our Education Providers CX Benchmarking Service delivers unparalleled monthly access to your full call centre performance data and benchmarking insights into any five education providers of your choice.
Gain the ultimate advantage and stay ahead of the curve!
View the Education Providers Q3 2024 report >
Data accurate as of May 2025
Compare Your Access: Unlock More Education Providers Sector Insights with ACXPA
Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.
See how upgrading your access can unlock exclusive benefits, from detailed education providers’ sector benchmarking insights to training and networking opportunities designed to elevate your success.
Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.
| Visitor | Subscriber (Free) | Member (Paid) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Available Education Provider Sector Data
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| Read the Executive Summary for the Quarterly Education Sector Report High-level overview of the quarterly results - updated quarterly and free to access. | ✔ | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| View the Top 3 and Lowest-ranked Education Providers (5 metrics)* Current Quarter Leaders – Visitors only see one metric (Overall CX). Subscribers and Members see both Top 3 and the lowest-ranked for all 5 key metrics. | – | * | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Access the Members-Only Education Benchmarking Dashboard Explore monthly trends, CX champions, current, 3 & 6-month leaderboards, sector summaries, and downloadable PDF reports – exclusive to ACXPA Members. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| View Individual Education Provider Results in Monthly & Quarterly PDF Reports 24 metrics for 3 real providers plus sector benchmarks. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| High/Low Leaderboards (12 metrics) See highest and lowest Education sector scores updated quarterly for 12 metrics. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Access Last 4 Quarterly Education Sector Reports Track sector performance over time. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
▶ See What Else You’re Missing (click to expand)
In addition to the sector-specific data above, you can also unlock the following national insights:
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Ready to Unlock the Full Picture?
- Subscribe now for a free alert when the Q2 2025 Education Providers Call Centre Rankings are released.
- Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!
Subscribe Now (free)
The Q2 2025 Education Providers Call Centre Rankings Report Will Be Published Soon!
Hi ,
Keen to see the latest results?
As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.
To ensure you’re notified as soon as the Q2 2025 Education Providers Call Centre Ranking Report is released, please take a moment to update your email preferences and select ‘Education Provider Alerts.’
But why stop there?
By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:
- Monthly Education Providers Sector Reports: Get actionable insights every month, not just quarterly.
- YTD and Lifetime Trends: Access comprehensive, long-term performance data for the Education Providers sector.
- Individual Education Providers Insights: See performance data for three randomly selected Education Providers each month and quarter.
- Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
- Networking Tools: Connect with other members in private groups to share strategies and ideas.
- Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.
Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.
Ready to unlock the full potential of your insights?
Compare Your Access: Unlock More Education Providers Insights with an ACXPA Membership
| Subscriber (Free) | Member (Paid) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Education Sector Data
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| Read the Executive Summary for the Quarterly Education Sector ReportHigh-level overview updated quarterly and free to access. | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| View the Top 3 and Lowest-ranked Providers (5 metrics)*Current Quarter Leaders – Visitors see only the Top 3. Subscribers and Members see both Top 3 and Lowest-ranked. | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| Access the Members-Only Education Benchmarking HubExplore monthly trends, CX champions, current, 3 & 6-month leaderboards, sector summaries, and downloadable PDF reports – exclusive to ACXPA Members. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| View Individual Education Provider Results in Monthly & Quarterly PDF ReportsView 24 metrics for 3 real education providers plus sector benchmarks. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| High/Low Leaderboards (12 metrics)View the highest and lowest Education sector scores for 12 metrics, updated quarterly. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| Access Last 4 Quarterly Education Sector ReportsTrend data across education contact performance over time. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
▶ See What Else You’re Missing (click to expand)
In addition to the education sector specific data above, you can also unlock the following national insights:
|
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The Q2 2025 Education Providers Call Centre Rankings Report Will Be Published Soon!
Hi ,
Keen to see the latest results?
As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive Education Providers sector insights and tools, including:
- Previous Quarter Education Providers Sector Reports: Dive into the trends and performance data that drive strategic decision-making.
- Monthly and Quarterly Downloads, YTD and Lifetime Trends: Your Members-Only Education Provider Sector Data Page is your gateway to detailed, actionable insights—anytime you need them.
- Exclusive Discounts on the Education Providers CX Benchmarking Service: Unlock the ultimate edge with tailored monthly insights, including full performance data and benchmarking against any five education providers.
Stay in the know!
To ensure you never miss an update when we publish new education sector data, make sure Education Provider Alerts are selected in your email preferences >
Hi , as a Business Member, please log into your Individual Membership to access this content. Not sure how? View the Business Members FAQs >
Hi , as a Vendor Member, please log into your Individual Membership to access this content. Not sure how? View the Vendor Members FAQs >
