Better Customer Experiences. Better Business Outcomes.
One Platform.
Happier customers spend more, stay longer and advocate harder. More efficient operations cost less, retain staff better and scale faster. ACXPA equips your team to deliver on both — with practical tools, ready-to-deliver training, and live expert support, all built by people who’ve actually done the work.
Business Impact, Not Just Customer Impact
Every tool, framework and training program is built with the business case in mind — lower turnover, higher retention, more efficient operations, stronger customer loyalty. Because better customer outcomes don’t happen in isolation. They drive better business outcomes too.
Designed for: The CFO conversation, not just the customer conversation.
Maturity Diagnostics
Find out where you actually stand and what to focus on next. Clear maturity bands, domain breakdowns and priority areas — whether you’re building customer service foundations, optimising a contact centre, or scaling a CX program.
Vs the alternative: Engaging consultants for equivalent assessments, or guessing where to begin.
Calculators & Simulators
15+ calculators and simulators for workforce planning, commercial metrics and operational modelling. Designed so anyone can model scenarios and get answers in minutes — no specialist WFM analyst needed.
Vs the alternative: Standalone software subscriptions, or fragile internal spreadsheets you don’t fully trust.
Templates & Frameworks
Give your team consistent, professional communication and structured processes across every channel and every situation — without writing from scratch every time.
Vs the alternative: Hours of internal drafting, or commissioning copywriters and recruiters from scratch.
Ready-to-Deliver Training
Facilitator-ready training programs with PowerPoint decks, learner workbooks and trainer notes — pick them up and run them in your team this week. New programs added regularly.
Vs the alternative: Building training internally from scratch, or paying external trainers to deliver each session.
Coaching & Team Management
Equip team leaders to run consistent coaching conversations, track development goals and lift performance — with structured frameworks and ready-to-use templates built for the work they actually do.
Vs the alternative: Building coaching frameworks internally, or hiring external coaches per session.
Complaints Toolkit
Frameworks, decision tools, frontline guides, facilitator guides, escalation tools and complete logging systems — reduce complaint costs while turning recovery moments into loyalty drivers.
Vs the alternative: Building it all from scratch, or piecing it together across multiple consultants and tools.
50+ Hours of Live Expert Access/yr
Fortnightly Open Mic with ACXPA CEO Justin Tippett (26 sessions). Monthly LIVE CX Roundtables (12). Monthly LIVE Contact Centre Roundtables (12). Full archive with searchable transcripts.
Vs the alternative: Paying consulting hourly rates, or being on your own between conferences.
25% Off CX Skills Live Training
A real cost-saver. Every allocated member gets 25% off all CX Skills public live training courses (per seat) plus 25% off the full self-paced library of 300+ videos.
Vs the alternative: Sending people to public courses at full price, or per-seat training subscriptions.
Learning Library
15 self-paced courses with quizzes and certificates per person. Member Bytes short-form expert videos. The Customer Verdict & Customer Matters podcasts. New episodes and content added regularly.
Vs the alternative: Per-seat e-learning subscriptions, or building internal training from scratch.
Directory, Community & Engagement
Business Members Directory listing for credibility. Member directory and private peer groups. Industry knowledge quizzes. Monthly trivia kits ready to run in team huddles.
Vs the alternative: No comparable practitioner-only network in this industry.
Australian Call Centre Rankings
The only independent contact centre benchmarking of its kind in Australia. Australian members get full access to monthly, quarterly and sector-specific reports across 7+ industries.
Vs the alternative: No equivalent independent benchmarking exists in this market.
Better customer experiences. More efficient operations. Stronger business results.
Business Membership starts at $497 ex GST — under $100 per person per year.
See Pricing ↓Eleven Capabilities. One Platform. Your Whole Team.
Business Membership unlocks the full ACXPA platform across eleven distinct capability areas — from operational diagnostics to coaching frameworks to live expert support. Every category is fully equipped. Every tool and resource is listed in What’s Included below.
Know Exactly Where You Stand — and What to Fix Next
Stop guessing where to invest. Member-only diagnostics show you exactly how your operation is performing across customer service, contact centre and CX dimensions — with clear maturity bands and priority focus areas.
Vs the alternative: Engaging consultants to deliver equivalent assessments, or guessing where to start.
Model Any Scenario in Minutes — No WFM Specialist Required
Get real answers to real planning and commercial questions. Staffing levels, shrinkage impact, employee replacement costs, CLV, ROI — whatever you need to model, there’s a tool built for it.
Vs the alternative: Stitching together standalone software subscriptions, or trusting fragile internal spreadsheets.
Consistent, Professional Output — Without Starting From Scratch
Give your team a professionally written starting point for every common situation — from 480 customer response variants to job descriptions to journey maps. Lift quality and consistency while saving hours of internal drafting.
Vs the alternative: Hours of internal drafting, or commissioning copywriters and recruiters.
Equip Team Leaders to Lift Performance — Consistently
Give your team leaders structured frameworks for the conversations that drive performance — goal-setting, coaching, development tracking, and hiring — so coaching quality doesn’t depend on the individual team leader.
Vs the alternative: Building coaching frameworks internally, or hiring external coaches per session.
Run Professional Training in Your Team Next Week
Complete facilitator-ready programs with PowerPoint decks, learner workbooks and trainer notes — pick them up and run them with your team this week. No prep, no external trainers, no licensing fees. New programs added regularly.
Vs the alternative: Building training programs internally from scratch, or paying external trainers per session.
Turn Complaints Into Loyalty — With a Complete Recovery Toolkit
Reduce complaint costs, lift resolution rates and turn recovery moments into loyalty drivers — with frameworks, training, logging systems and frontline guides that work together as a complete system.
Vs the alternative: Building it all from scratch, or piecing it together across multiple sources.
Direct Access to Experienced Practitioners — Every Fortnight
No other platform puts a CEO on the line every fortnight to answer your team’s real questions. We do — plus monthly LIVE practitioner-led roundtables on both CX and contact centre topics, with full searchable archives.
Vs the alternative: Consulting invoices, conference registrations, or just guessing.
On-Demand Learning — for Every Role and Skill Level
30+ on-demand learning resources, with more coming. Short-form expert videos, self-paced courses with certificates, one-minute refreshers, podcasts and verifiable assessment quizzes — structured for frontline through to leadership.
Vs the alternative: Per-seat e-learning subscriptions, or building internal training from scratch.
See How Australian Contact Centres Are Really Performing
Access the only independent contact centre benchmarking program of its kind in Australia. Australian-based members get full access to monthly, quarterly and sector-specific Rankings reports across 7+ industries — see real market performance data and ground your strategy in evidence, not anecdotes. Want your own operation benchmarked? Members get 10% off all ACXPA benchmarking services.
Vs the alternative: No equivalent independent benchmarking exists in this market.
A Real Cost-Saver — 25% Off CX Skills Training
Every allocated member gets 25% off all CX Skills public live training courses (per seat), plus 25% off the full self-paced library of 300+ videos. For many teams, this discount alone exceeds the cost of the membership itself.
Vs the alternative: Sending people on public courses at full price, or per-seat e-learning subscriptions.
A Real Practitioner Network — Without the Vendor Noise
Business Members Directory listing for credibility. Individual Members Directory plus private peer groups to connect with practitioners across the industry. Industry knowledge quizzes and monthly trivia kits to engage your team.
Vs the alternative: Generic LinkedIn groups full of vendor pitches and recycled posts.
See every single tool, template, calculator and resource included in What’s Included below.
Built By Practitioners, For Practitioners
There’s a typical playbook in this space — sponsor-funded content, vendor agendas dressed up as advice, conference-driven revenue, and member benefits that boil down to a discount on the next event. We took a different approach.
Typical CX / Membership Platform
- Revenue model is built on conferences, sponsor packages and pay-to-play awards
- Content is sponsor-funded — vendor logos on every slide, vendor speakers on every stage
- “Member benefits” are mostly discounts on the next event
- Member contact details often shared with sponsors, “trusted partners” and vendors — expect the inbox to fill up
- Almost no practical tools, calculators or templates members can use day-to-day
- Often heavily focused on awards programs — sponsored, paid-to-enter, and a key revenue source
- Limited live expert access, if any — you’re on your own between conferences
ACXPA
- Revenue comes from members — so members come first, always
- Content is independent and practitioner-led — no vendor agendas, no sponsor slides
- Member benefits are a 60+ asset platform of tools, templates, diagnostics, training and live expert access
- Your contact details stay with us. Full stop. No sponsor lists, no “trusted partners,” no vendor email pipelines.
- Tools you can use this week — built to address gaps that cost organisations time, money and consistency
- Built and run by people who’ve actually managed customer service teams and contact centres
- Fortnightly live consulting included — direct access to ACXPA CEO Justin Tippett, every two weeks
Independent by design
We don’t sell products or push platforms. There’s no vendor agenda baked into our content.
Practical, not theoretical
Diagnostics, frameworks, calculators and templates built for real operations — not whitepapers.
Live expert access included
Fortnightly Open Mic sessions with Justin Tippett. Direct advice, no consulting invoices.
Practitioner-led
Built by people who’ve run customer service teams and contact centres — not career commentators.
What’s Included — The Complete Resource Library
No vague claims. Here’s the complete inventory of what every Business Member gets full access to. Click any category to expand.
Diagnostics & Assessments 5 items ▾
-
Customer Service Health Check ↗
A multi-tiered diagnostic tool that scores a business's customer service across 17 dimensions — from frontline experience to management infrastructure. Results and depth vary by membership level.
-
Contact Centre Maturity Tool
An interactive diagnostic that assesses how a contact centre performs across key operational and strategic dimensions. Members get full results; visitors get a teaser.
-
CX Maturity Audit
A strategic CX capability assessment evaluating an organisation's CX maturity across key dimensions. Identifies strengths, gaps, and priority improvement areas. Member-only.
-
CX Maturity Pulse Check ↗
Lightweight introduction to the CX Maturity Audit. Useful for quick capability snapshots before progressing to the full member-only Audit.
-
Customer Persona Readiness Calculator
Interactive readiness tool assessing whether your current or planned customer personas are fit for purpose. Outputs a readiness score with targeted recommendations.
Calculators & Simulators 15 items ▾
-
Outlier Detection Wizard (Online)
Online wizard that identifies AHT outliers and statistically anomalous handle times across your contact centre, helping target coaching and process improvement.
-
Online Erlang Calculator (Basic) ↗
Online Erlang C staffing calculator. Enter call volume, AHT, and service level target to instantly calculate the agents needed to hit your target.
-
Interval Planner
Interval-based workforce planning tool. Generates per-interval agent staffing schedules based on call volume patterns, AHT, and service level targets.
-
Service Levels Simulator
Advanced Erlang C service level simulator with live interactive charts. Models how changes to staffing, volume, or AHT impact service level in real time.
-
Staffing Levels Simulator
Advanced Erlang C staffing calculator with full shrinkage adjustments. Calculates required agents accounting for breaks, leave, and all shrinkage factors.
-
Workload Calculator
Workforce capacity planning tool that converts workload forecasts into headcount requirements across multiple intervals and planning scenarios.
-
Advanced Shrinkage Calculator
Advanced shrinkage calculator for WFM planners. Breaks down all shrinkage categories and calculates their combined impact on required staffing numbers.
-
Employee Turnover Calculator ↗
Calculates your annual employee turnover rate with industry benchmarks and recommended improvement actions based on your result.
-
Employee Replacement Cost Calculator
Calculates the true cost of replacing a frontline employee — including recruitment, training, and lost productivity — to ground retention investment decisions.
-
Customer Lifetime Value Calculator ↗
Interactive CLV (Customer Lifetime Value) calculator using a retention-based formula. Shows total expected revenue from a customer across their full relationship.
-
Customer Lifespan Calculator ↗
Interactive customer lifespan calculator that estimates how long a customer typically stays before churning. Includes both a standard shortcut and an advanced curve-based model.
-
Customer Churn Rate Calculator ↗
Interactive customer churn rate calculator. Enter customer counts at the start and end of a period to instantly output churn percentage.
-
ROI Calculator ↗
Interactive ROI calculator for customer service and CX initiatives. Includes definition, formula and practical examples to help you build the business case.
-
Customer Retention Rate Calculator ↗
Interactive customer retention rate calculator with definition, formula, benchmarks, and practical guidance on how to improve retention.
-
Net Promoter Score Calculator ↗
Interactive NPS (Net Promoter Score) calculator. Enter promoter, passive and detractor counts to instantly calculate your NPS score.
Templates, Builders & Frameworks 17 items ▾
-
Customer Service Induction Checklist
A personalised onboarding checklist builder for new customer service hires. Generates a structured, timeframe-organised induction plan based on the role's channels and responsibilities. Members can save, sync across devices, and add custom items.
-
Customer Response Templates ↗
A library of 480 professionally written response variants covering 40 common customer service situations across phone, email, chat, and social — each with 3 tone variants and 4 outcome types. Auto-fills business details and flags consumer-law risks.
-
Business Continuity Plan for Call Centres
A ready-to-use Microsoft Word template providing a comprehensive business continuity plan structure for call centres — covering risk scenarios, response procedures, and recovery steps.
-
Customer Persona Wizard
A member-exclusive interactive web application that guides users through building structured customer personas using Jobs To Be Done methodology — with guided prompts and formatted, exportable outputs.
-
Customer Persona Template
An editable PowerPoint template providing a structured persona documentation framework. A downloadable .pptx alternative to the interactive Persona Wizard.
-
Customer Journey Mapping Template
A ready-to-use PowerPoint template for building customer journey maps. Pre-formatted with standard journey mapping sections and editable for any channel or touchpoint.
-
Employee Goal Tracker (Online)
Track development goals across your team with scheduled check-ins, automated daily email summaries of upcoming sessions, metric tracking (current vs target), and save-and-sync libraries.
-
Employee Goal Tracker (Excel)
Offline Excel version of the Employee Goal Tracker for teams without regular web access or for environments requiring offline goal management.
-
GROW Model Coaching Template
Structured coaching conversation framework template using the GROW Model (Goal, Reality, Options, Will) for one-on-one performance coaching sessions.
-
GROW Model Coaching Examples
Worked examples demonstrating the GROW Model coaching framework in practice across common frontline and team leader scenarios.
-
SMART Goals Free Template
Goal-setting framework template using the SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound) for individual and team development planning.
-
SMART Goal Examples for Team Leaders
Practical worked examples of SMART goals specifically written for team leader and supervisor development contexts.
-
STAR Interview Examples
Behavioural interview question bank using the STAR method (Situation, Task, Action, Result) for structured candidate assessment in hiring processes.
-
Complaints Handling Website Page Template
A complete, ready-to-publish website page template covering an organisation's complaints handling policy and process — formatted for direct CMS upload.
-
Environmental Policy Template
A customisable Microsoft Word template providing a structured environmental policy framework for organisations to document their environmental commitments and practices.
-
Press Release Template
A customisable Microsoft Word template providing a structured press release format for organisations to announce customer service or CX-related news.
Ready-to-Deliver Training Programs 6 items ▾
-
Active Listening Facilitator Guide
A 30-minute training session teaching frontline teams the H.E.A.R.D. active listening framework. Includes facilitator notes, participant activities, and discussion guides.
-
Active Listening Pocket Guide
A 9-page agent workbook for practising the H.E.A.R.D. active listening framework. Includes worked examples, daily drills, and reflection exercises.
-
Complaints Handling Facilitator Guide
A ready-to-deliver PowerPoint training deck (22 slides) for teaching frontline staff complaints handling skills — includes speaker notes and participant activities.
-
Complaints Handling Guide (Frontline)
A 32-page training guide for frontline employees on handling difficult customers and complaints. Covers de-escalation, empathy, and structured resolution frameworks.
-
HEAT Training Facilitator Guide
A ready-to-deliver PowerPoint training deck (23 slides) for training staff on handling difficult customers using the HEAT Model — includes speaker notes and facilitation guidance.
-
Team Leader Coaching Guide
Structured coaching frameworks and conversation guides for team leaders managing frontline performance and conducting development conversations.
Job Description Templates 8 items ▾
-
Job Description Template - Call Centre Manager
A ready-to-adapt job description template for a Call Centre Manager role. Covers responsibilities, KPIs, required skills, and experience expectations.
-
Job Description Template - Team Leader
A ready-to-adapt job description template for a Contact Centre Team Leader role. Covers responsibilities, KPIs, required skills, and reporting structure.
-
Job Description Template - Customer Journey Designer
A ready-to-adapt job description template for a Customer Journey Designer role. Covers strategic responsibilities, required skills, and experience expectations.
-
Job Description Template - CX Analyst
A ready-to-adapt job description template for a CX Analyst role. Covers data analysis responsibilities, required technical skills, and experience.
-
Job Description Template - Head of CX
A ready-to-adapt job description template for a Head of Customer Experience or equivalent senior CX leadership role.
-
Job Description - Call Centre Agent
A ready-to-adapt job description template for a frontline Call Centre Agent role. Covers day-to-day responsibilities, performance expectations, and required capabilities.
-
Job Description - Customer Service Officer
A ready-to-adapt job description template for a frontline Customer Service Officer role. Covers multi-channel responsibilities and customer interaction expectations.
-
Job Description - Customer Service Manager
A ready-to-adapt job description template for a Customer Service Manager role. Covers team leadership, operational responsibilities, and stakeholder management.
Cheat Sheets & Reference Guides 9 items ▾
-
30 Customer Service Best Practices for Medical Practices ↗
An article covering 30 customer service best practice standards for medical and health settings. Structured across three tiers: Foundations, Better Practice, and Best Practice.
-
Phonetic Alphabet (generic) PDF ↗
A free downloadable reference chart of the NATO Phonetic Alphabet (A for Alpha, B for Bravo, etc.). Available as a printable PDF in multiple sizes and an editable Word document.
-
Australian Phonetic Alphabet ↗
An Australian-themed phonetic alphabet reference guide using local place names and icons (A for Adelaide, B for Brisbane, etc.) for clearer telephone communication.
-
Contact Centre Acronyms (download) ↗
A single-page quick-reference cheat sheet of the 12 most essential contact centre acronyms and their definitions.
-
Human Centered Design Framework
An advanced Human-Centred Design Double Diamond framework diagram in PowerPoint format. Editable template for mapping the discover, define, develop, and deliver phases.
-
Complaints Handling Framework Cheat Sheet
A single-page A4 printable reference card teaching the ACXPA 7-Step Complaints Handling framework. Designed for display at agent workstations.
-
Customer Commitment Sign
A ready-to-print, customer-facing A4 sign communicating an organisation's complaints handling commitment — covering customer rights, the process, and contact details.
-
H.E.A.T Model Cheat Sheet ↗
A single-page printable PDF reference card teaching the H.E.A.T. Method for de-escalating emotional customers and handling difficult complaints.
Case Studies & Practitioner Reports 2 items ▾
-
How to Build the Foundations of a CX Program
A 12-page PDF by ACXPA contributor Scott Downing providing a senior-practitioner guide to designing and embedding a CX program from the ground up.
-
Tennis Australia CX Strategy & Insights
A 19-page PDF case study from Tennis Australia showing how a major sports organisation structured and operationalised its CX program across multiple events and participation channels.
Excel Workbooks & Offline Tools 4 items ▾
-
AHT Outlier Report (Excel)
Offline Excel-based outlier detection tool for teams without regular web access. Identifies statistically anomalous handle times for coaching follow-up.
-
Erlang Call Centre Calculator (Excel)
Offline Excel version of the Erlang C calculator for workforce planning when web access is restricted.
-
Complaints Logging Tool
A macro-enabled Excel workbook (9 sheets) providing a complete complaints logging, tracking, and analysis system.
-
Escalation Decision Tool
A ready-to-use Excel workbook (8 sheets) giving frontline teams a structured complaints tracking register with reporting built in.
Plus everything else included that’s not in a downloadable file:
- 50+ hours of LIVE expert access every year — 26 fortnightly Open Mic sessions with ACXPA CEO Justin Tippett, 12 LIVE CX Roundtables, 12 LIVE Contact Centre Roundtables. Plus the searchable archive of every past session.
- Member Bytes video library — growing library of short-form expert sessions tackling specific CX and contact centre topics, with searchable transcripts, executive summaries and slide downloads
- The Customer Verdict podcast — solo episodes with ACXPA CEO Justin Tippett on CX, AI & technology. New episodes added regularly.
- Customer Matters podcast — interview-based episodes with practitioners sharing real-world insights and lessons. New episodes added regularly.
- Self-paced courses with quizzes and downloadable certificates per person, growing regularly
- One-Minute Refreshers — bite-sized refresher videos for frontline staff and team huddles
- Industry Knowledge Quizzes — with downloadable certificates for passing, ideal for verifiable team capability development
- Monthly General Trivia Kits — ready-to-run team-building activities for huddles, meetings and inductions
- 25% off all CX Skills public live training — per allocated member, plus 25% off the 300+ video self-paced library
- 10% off all ACXPA paid services — private benchmarking, call quality assessments, peer benchmarking, and more
- Business Members Directory listing — for credibility, recruitment, and stakeholder trust
- Individual Members Directory + private peer groups — allocated members are added so they can connect with practitioners across the industry
- Australian Call Centre Rankings — full library access for Australian-based members
- Access to all Hubs — CX Hub, Call Centre Hub, Customer Service Hub, WFM Hub, Complaints Hub, Benchmarking Hub, Coaching & Performance Hub, Training & Onboarding Hub
The most comprehensive practitioner-built platform for customer-facing teams — covering customer service, contact centre operations, complaints handling and CX.
See Pricing ↓Set Up in Minutes. Free Onboarding Included.
Business Membership gives your organisation a pool of individual memberships that you assign to employees by name — so each person gets their own login and full access to ACXPA’s tools, training, resources and member benefits.
Choose your level
Pick the Business Membership based on how many people you want to equip — 5, 10, 25, 50 or 100. All levels include identical tools and benefits. Only the number of allocations differs.
Allocate one membership per employee
Use your Business Dashboard to assign individual memberships to specific people by name and email — one allocation per person who needs access. Each employee receives their own invitation to activate their individual login. Logins cannot be shared.
Lift customer and business outcomes
Your people work from the same diagnostics, frameworks, tools and training. Less inconsistency, less rework, faster performance uplift — driving both better customer experiences and stronger business results.
Built for change. When people move roles or leave, simply reallocate a membership to someone else — your investment keeps working without repurchasing access. Free onboarding session available to help you set up and get maximum value from day one.
Real Individual Memberships for Every Person — Not Just an Org-Wide Badge
The bigger your team, the lower the per-person cost. Every level includes identical tools, benefits and resources — the only difference is how many individual memberships you can allocate.
Why Our Pricing Works Differently
Traditional industry bodies charge based on your organisation’s headcount and give you a single membership — typically a logo for your website, event discounts, and access to an awards program. Individuals on your team get almost nothing personally.
ACXPA Business Membership is structured fundamentally differently. You’re not buying an organisational badge — you’re buying a pool of full individual memberships to allocate to specific people on your team. Every allocated person gets:
- Their own login to the full 60+ resource platform
- Personal course progress and downloadable certificates
- Their own listing in the Individual Members Directory
- Personal access to private peer groups
- 25% off CX Skills training (per seat)
- Everything every other Individual Member gets — nothing held back
That’s why our pricing reflects the number of people getting real, individual access — not just your organisation’s headcount. At Business 25 ($1,497), each of your 25 allocated people gets the equivalent of a $197 Individual Membership for just $60.
| Team Size | Level | Annual Total | Per Person | Saving vs Individual | |
|---|---|---|---|---|---|
| Up to 5 | Business 5 | $497 | $99/person | $488/year | Choose → |
| Up to 10 | Business 10 | $797 | $80/person | $1,173/year | Choose → |
| Up to 25 Most Popular | Business 25 | $1,497 | $60/person | $3,428/year | Choose → |
| Up to 50 | Business 50 | $2,297 | $46/person | $7,553/year | Choose → |
| Up to 100 | Business 100 | $3,497 | $35/person | $16,203/year | Choose → |
All prices ex GST. Saving is calculated against Individual Membership at $197 ex GST per person, per year, multiplied by the team size at each level.
Need more than 100 employees? Email us or call +61 3 9492 2871 for a tailored solution.
Trusted by Teams That Know Better Customer Experiences Drive Better Business Results
From small businesses building strong customer service foundations, to contact centre operations improving efficiency, to enterprises and government agencies scaling capability — ACXPA Business Members understand that better customer outcomes and better business outcomes are the same conversation.
“At Yarra Valley Water, continuous improvement is our mantra, and most often, the pathway is via customer feedback — it’s been great to gain insights into best practices and access resources and tools to help our employees deliver better customer experiences.”
— Cameron Preston, Yarra Valley Water
Frequently Asked Questions
Everything you need to know about how Business Membership works, what’s included, and how to get your team set up.
What is ACXPA Business Membership?
How does access work — can my whole team share one login?
This is why the membership levels matter: Business 5 means up to 5 named employees can have full access. Business 25 means up to 25 named employees, and so on. If you have a 50-person customer service team and want them all to have access, you’ll need Business 50 (or higher).
You don’t need to allocate every seat immediately — you can roll out gradually. And you can reassign individual memberships as people change roles. But each person who needs access must be allocated their own seat.
What’s the difference between the Business Membership levels?
What does each allocated team member get?
Is this cheaper than buying Individual Memberships separately?
Can I reassign memberships if someone leaves?
How does the Business Dashboard work?
Do I need to allocate all memberships at once?
Can I upgrade to a higher Business Membership level if my team grows?
What payment options are available?
Is onboarding support included?
How quickly can my team get access after purchase?
How long does Business Membership last?
Still have questions?
Equip Your Team to Deliver Better Customer AND Business Outcomes
Choose the Business Membership that matches your team size and give each person their own access to the full ACXPA platform — 60+ practitioner-built tools, training, live expert support and community.
All prices ex GST. Need more than 100 employees? Email us or call +61 3 9492 2871 for a tailored solution.
